Oz Air Online Reviews 320

Air deflecter- Immediately after installation it dropped the intake air temp from 33 to 27 degrees when ambient air temp was 27.

Website very easy to use. Follow up by staff was excellent.

Happy with the part supplied , works well. Delivery was slow though and required me to enquire where this item was .

Easy to use website, ordered exactly what I needed.

Buying online was easy.
Having a contact by telephone also was great.
I was able to adjust my order with a simple phone call.

Excellent service, prompt and attentive. Product was exactly as described and easy to fit.

Everything was spot on: price, range, service, communication and delivery. Highly recommended.

Staff were organised and very helpful! Great experience.

Great prices and communication is great when there are delays.

Easy fast shipping, too easy to assemble but only one down fall is that the magnets need to be stronger

Great product. Good communication. Fast delivery. Thanks.

Very good service, fast delivery and good communication.
The product itself works well, was a bit sceptical at first, but now the aircon is performing perfectly and way more efficiently.
Very happy

Stay away from this company, what a horrible experience I had. I wanted to buy a Mitsubishi Heavy Industries Bronte C9.5kW H10.3kW Reverse Cycle Split System DXK33ZRA-W-Set , I tried to call customer service and it always rang out to reception, I left my name 5 times in one day, someone tried to call me but her phone was not working, I wrote an e mail with my questions, no one responded, reception was rude. I ask to contact a manager and they had no number I could call and they wrote an e mail for a manager to contact me, it didn't happen. I wonder if I ordered the unit and something was wrong, I would get no assistance....they don't care about their reputation, stay clear of this business

UPDATE
Oz Air Online reached out to me only after I submitted a poor review and took no responsibility for their poor customer service, what kind of company puts an email to contact customer service and it goes to junk mail? They tried to spin it that they did everything they could to contact me which is false, as I told them I have been in this country 25 years and this by far is the worst customer service experience i ever had, thank God I did not purchase a unit from these people and tried to contact them if I had an issue with it. I stand by my review and to add to that, they took no responsibility for the poor customer service I received, I will be spending my money elsewhere where they value customers and care about their reputation, again i reiterate, stay away from this company!
Another update
I can do this everyday if they wish, you can see the desperation in their update, now they are commenting on a private e mail I sent them, they have no shame. Yes I did comment on their staff, rightly so, I asked to speak to a manager but reception had no phone number and tried to hurry me off the phone because of my complaint, all in all I still say stay away from this company, I have every right to send them an e mail of complaint with the details of my complaint and they wish to comment on my e mail in an open forum. This shows the level of incompetence , again stay away from this company, they also failed to say in the e mail they sent me that stock is low and they probably do not have the unit I made a query about, I went to Bunnings where is was cheaper anyway, buyer beware!

Brilliant service, great product and fantastic communication throughout. Very happy.

Friendly staff efficient and great prices

The product works as advertised. I purchased two.

The product does exactly what it’s meant to do. It redirects the hot air over the fence and makes my air-conditioner work even better/more efficient and doesn’t work too hard now on hot days.
I highly recommend this. 👌

Prompt delivery and it was easy to put together