While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent delivery service, noting that products arrive quickly, on time, and in perfect condition. People are also very satisfied with the quality and effectiveness of the products, finding them well-made and easy to install. Reviewers frequently highlight the competitive pricing and the overall positive service experience, including clear communication and responsive support. However, some customers reported issues with third-party installers referred by the company, leading to unfulfilled deliveries and negative experiences. A few others mentioned that assembly could be tricky for novices.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Product

Consumers are highly satisfied with the product, consistently reporting positive experiences. Many reviewers... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the fast and reliable service, often... See more

Price

Customers consistently report positive experiences with pricing. Many reviewers found the prices to be low,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered an Air Diverter Magnetic 7 Blade 608w x 600h. The price was reasonable, communication from the company was excellent, fast delivery and the product appears to be well made, sturdy and very e... See more

Rated 5 out of 5 stars

Sales team went above and beyond even though I called after the phones had closed for the day. I needed the air purifier within the week and delivery only took a few days so I had it earlier than I th... See more

Company replied

Rated 5 out of 5 stars

Ordered two air diverters unassembled. The online bot was helpful in determining the correct size. The instructions to fit were also clear. The magnetic fitting allows me to fix them without spoilin... See more

Rated 5 out of 5 stars

On two separate occasions now have purchased damper motors to replace units that had failed in our home Advantage Air system. Price was very competitive, and on both occasions the kit arrived quickly,... See more


Company details

  1. Air Conditioning Store
  2. Air Conditioning Contractor
  3. Air Conditioning System Supplier

Written by the company

At Oz Air Online we provide the leading air conditioning brands and equipment direct to the public or trades. From split systems to ducted systems. We have the best prices guaranteed. Fast and free delivery Australia wide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

319 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All jobs are perfect!

All jobs are explained clearly, no messy left behind. Everything was done in perfect! Definitely call back again!
Thank you team!!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Control panel

The part ordered came packaged well,it also came other parts that I personally didn’t need but will keep as spare parts . It Connected to the original wireing and bracket and operates correctly.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and trusted company

Professional and trusted company. Packages were delivered and all parts there. Assembly was a bit tricky for a novice like me, but a handyman installed and it looks perfect. A great Aussie company to deal with.

October 1, 2025
Unprompted review
Rated 3 out of 5 stars

Miscommunication

The information on the website was a bit misleading in terms of advice delivery times as compared with email advice from the office. I contacted the office to clarify this and managed to get delivery as per the advice on the website. Also when the unit was being installed I noticed the remote wall
Unit was missing so contacted the office and they arranged for courier delivery which was much appreciated.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

It was easy

Ordered online not assembled option. Received on time. It was easy to put together and attach to unit. I can see it's working well as my plants are no longer being blasted with warm air. Looking forward to savings now that it's not drawing hot air

September 12, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look