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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and the high quality of its products. Many people highlight the fast and efficient delivery service, often noting that items arrived sooner than expected and in perfect condition. Reviewers are particularly satisfied with the ease of ordering and installation, with many mentioning that products were well-described and simple to assemble. The effectiveness of the products, such as air diverters and air conditioners, is frequently commended, with consumers reporting improved comfort and functionality.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and efficient... See more

Product

Customers consistently note positive experiences with the product. Many reviewers praise the quality, ease of... See more

Service

Users describe positive interactions with service. Many customers highlight the excellent price, fast... See more

Quality

Consumers consistently find the product quality to be positive. Many reviewers highlight the high standards... See more

Price

People report positive experiences with price. Customers consistently find prices to be very competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered an Air Diverter Magnetic 7 Blade 608w x 600h. The price was reasonable, communication from the company was excellent, fast delivery and the product appears to be well made, sturdy and very e... See more

Rated 5 out of 5 stars

Sales team went above and beyond even though I called after the phones had closed for the day. I needed the air purifier within the week and delivery only took a few days so I had it earlier than I th... See more

Company replied

Rated 5 out of 5 stars

Ordered two air diverters unassembled. The online bot was helpful in determining the correct size. The instructions to fit were also clear. The magnetic fitting allows me to fix them without spoilin... See more

Rated 5 out of 5 stars

On two separate occasions now have purchased damper motors to replace units that had failed in our home Advantage Air system. Price was very competitive, and on both occasions the kit arrived quickly,... See more


Company details

  1. Air Conditioning Store
  2. Air Conditioning Contractor
  3. Air Conditioning System Supplier

Written by the company

At Oz Air Online we provide the leading air conditioning brands and equipment direct to the public or trades. From split systems to ducted systems. We have the best prices guaranteed. Fast and free delivery Australia wide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

319 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

I submitted an online enquiry through…

I submitted an online enquiry through OZ Air Online for air conditioning supply and installation. OZ Air then allocated my enquiry to one of their partners, Venture Air Conditioning, who provided a quote. I accepted the quote and paid a deposit for the supply and installation of two air conditioning units.

Unfortunately, Venture Air Conditioning failed to deliver or install the units as agreed, and I have been left out of pocket with no resolution. When I contacted OZ Air Online for support—since it was through their platform I was referred to Venture Air—I was told that they take no responsibility, stating the work wasn’t performed under their company and advised me to lodge a complaint against Venture Air instead.

This kind of lack of accountability is extremely disappointing. OZ Air Online should not be referring customers to unreliable third parties and then washing their hands of the issue when things go wrong. I would strongly caution anyone against using this platform.

July 23, 2025
Unprompted review
Oz Air Online logo

Reply from Oz Air Online

Hi Ilesh,

Thank you for taking the time to share your experience. We are genuinely sorry to hear about the difficulties you’ve faced, and we completely understand how frustrating and disappointing this situation must be.

To clarify, OZ Air Online operates strictly as a referral-only service, connecting customers with independent, licensed professionals.
We carefully vet the businesses we refer when we onboard, in this instance that standard of work/professionalism was not maintained.

Venture Air Conditioning is no longer affiliated with our platform.
Once concerns were raised about their conduct, we promptly ended our relationship with them and have made every reasonable effort to assist impacted customers, including attempts to help resolve this matter on your behalf.

Although the installation work was not conducted under our company, we take your feedback seriously and are truly sorry that your experience did not reflect the standards we strive to uphold.

We strongly recommend contacting NSW Fair Trading (or the equivalent body in your state) to formally lodge a complaint and seek to recoup your costs from Venture Air Conditioning. We understand how important it is to find a resolution, and they are best placed to assist in these matters.

If there’s anything further we can do to support you within the scope of our service, please don’t hesitate to reach out.

All the best, the Oz Air team.

Rated 1 out of 5 stars

Go wholesale air conditioning there…

Go wholesale air conditioning there cheaper

August 14, 2025
Unprompted review
Oz Air Online logo

Reply from Oz Air Online

Thankyou for your reply, we appreciate all constructive feedback.
We pride ourselves on high quality service and believe our reviews are a reflection of this. We do recommend all customers do their own due diligence and research prior to ordering. This would include looking at other companies pricing, reviews, shipping rates etc.
We feel that we are priced fairly for the market and have a wonderful customer service team to back up our sales. This same level of care is not necessarily reflected in all stores/websites.
We wish you all the best.

Oz Air Online.

Rated 5 out of 5 stars

Mitsubishi 6KW Split System.

Mitsubishi 6KW Split System.
Great prices. Ordering process was seamless and easy Suoer fast delivery and communications egular and consistent throughout the process. Highly recommend.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

A Great Buying Experience

Top rated Daikin A/C was waaay cheaper than purchasing in a shop. Fast delivery and great follow up. Very happy camper here & thoroughly reccommend!! Cheerz guys.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Aircon filter

Only recently realised that the filter in the reverse cycle vent should be changed . Ordered from oz air great quality and communication and price . We feel
Like our health has already improved . Thank you

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Air Diverter

I ordered an Air Diverter Magnetic 7 Blade 608w x 600h. The price was reasonable, communication from the company was excellent, fast delivery and the product appears to be well made, sturdy and very easy to fix to the unit. Overall, I'm very happy with my experience. The diverter is positioned outside with the full afternoon sun on it. I hope it will be able to handle these conditions. Time will tell.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Oz Air Great

Ease of use with your website the whole process was seamless from ordering the split system to delivery & installation. Very happy to recommend Oz Air Online

July 11, 2025
Unprompted review
Rated 4 out of 5 stars

Ozaironline review

I initially called to ask about the nearest pick-up location in Victoria, and while the phone operator wasn't able to help at the time, I submitted an enquiry online and was pleasantly surprised by how quickly I received a follow-up text. From there, communication was excellent—my questions were answered promptly and clearly. The whole process was smooth, and my installer was able to collect the unit from their warehouse without any issues. I’d highly recommend them based on their responsive service and overall efficiency.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Quick response

Quick response, came and took a look. Spent a decent amount of time figuring out what needed to be done and didn't charge until they did the job. Good experience overall and would definitely recommend.

June 21, 2025
Unprompted review

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