A recent purchase of some saliva RAT tests was made very easy by one of OZMedicals well trained staff, many thanks Lisa. Very helpful, very knowledgeable and pleasant to deal with.
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Like other reviews on here, I purchased online RAT test on 4th January..still haven't received. Contacted the company mid February. Got a shipped message but no shipping number. Contacted again end of... See more
Company replied
Ordered the combined COVID/FLU RAT’s. Previously ordered RAT’s here last year. Have had positives on both types, which shows they work. Great products, always reliable with great communication. Pric... See more
Like others, ordered RAT tests in January for over $80. I followed up with various emails and finally requested refund to be told I need to request refund through paypal. Did this and sentv2 x remin... See more
Company replied
Company details
Written by the company
Oz Medical sell medical, safety, worksafe, covid safe and cleaning supplies online and via phone orders to varying industries Australia-wide. Primarily servicing businesses Oz Medical also sells directly to the public.
Contact info
29 Bray Street, 3141, South Yarra, Australia
- 03 9008 4411
- info@ozmedical.com.au
- ozmedical.com.au
3.0
Average
114 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Product was order 15 days ago
Product was order 15 days ago. I understand that stocks might be low but the lack of communication is frustrating. I have no idea if/when the product might be shipped and can’t get a response when I ask for a refund. I wouldn’t recommend ordering with this company.
January 17, 2022
Unprompted review
Reply from Oz Medical PPE
You have suppressed your name in this review so please provide us with your order number and we will communicate with you.
We are terribly sorry your order was delayed.
During the period that you purchased your RAT tests, Australians were experiencing an average of 95,000 cases per day and demand for RAT tests was exceeding supply. Our website was overwhelmed with over 16,000 individual orders.
We are a small Australian business and it was never our intention not to supply you. We are not scammers. We were just overwhelmed with the orders and simply could not keep up or respond to individual messages. Like other small businesses we too were experiencing the effects of this pandemic with staff off sick and in isolation.
Yours Faithfully,
OzMedical;
Reply from Oz Medical PPE
Hi Ron,
We are awfully sorry about the delay.
Your order was for $311 on the 10th of January and they were delivered on the 27 of January. (17 Days)
You also have your RAT tests.
We are terribly sorry your order was delayed.
During the period that you purchased your RAT tests, Australians were experiencing an average of 95,000 cases per day and demand for RAT tests was exceeding supply. Our website was overwhelmed with over 16,000 individual orders.
We are a small Australian business and it was never our intention not to supply you. We are not scammers. We were just overwhelmed with the orders and simply could not keep up or respond to individual messages. Like other small businesses we too were experiencing the effects of this pandemic with staff off sick and in isolation.
Yours Faithfully,
OzMedical;
Delays, unprofessional, rude
Receptionist when finally got through to someone was as rude as anything and so unprofessional with no phone manner. You wouldn't think you called a business. Still no tracking details even though they take your money super quick. $200 of product ordered weeks ago by express shipping. Feels like a scam.
January 17, 2022
Unprompted review
Reply from Oz Medical PPE
NOT A SCAM, Sorry for Delay.
Your order was for $81.95 on the 5th of January and received in on the 14 of February.
If this is not you please provide us with your order number and we will communicate with you.
We are terribly sorry your order was delayed.
During the period that you purchased your RAT tests, Australians were experiencing an average of 95,000 cases per day and demand for RAT tests was exceeding supply. Our website was overwhelmed with over 16,000 individual orders.
We are a small Australian business and it was never our intention not to supply you. We are not scammers. We were just overwhelmed with the orders and simply could not keep up or respond to individual messages. Like other small businesses we too were experiencing the effects of this pandemic with staff off sick and in isolation.
Yours Faithfully,
OzMedical;
Still waiting for order shipping 21…
Still waiting for order shipping 21 days later. Item was in stock at the time of ordering, no backorder or anything.
Have sent 3 emails and no response. Didn't even bother with the phones as the website said they can't answer them anyway.
Have asked for a refund or just ship my product as they now have them back 'in stock' on the website.
I get that it's a busy time for medical supply teams and businesses but this is not acceptable.
UPDATE : Requested a refund as I paid via PayPal and accepted instantly. Get a refund/do a chargeback if you can for your purchases.
UPDATE 2 : Package has been shipped.
RESPONSE TO OWNER : I am grateful you guys have managed to get on top of things now, I couldn't imagine how stressful it was for you. Thank you again for being one of the only people who had even a little stock available during that time :)
January 17, 2022
Unprompted review
Reply from Oz Medical PPE
Dear Jess,
You have suppressed your name in this review so please provide us with your order number and we will communicate with you.
We are terribly sorry your order was delayed and are glad you now have the RAT tests.
During the period that you purchased your RAT tests, Australians were experiencing an average of 95,000 cases per day and demand for RAT tests was exceeding supply. Our website was overwhelmed with over 16,000 individual orders.
We are a small Australian business and it was never our intention not to supply you. We are not scammers. We were just overwhelmed with the orders and simply could not keep up or respond to individual messages. Like other small businesses we too were experiencing the effects of this pandemic with staff off sick and in isolation.
Yours Faithfully,
OzMedical;
Paid for items and still not received
Paid for items and still not received. Ozmedical wont reply to emails. They wont supply me with an invoice as i have requested via email. They take your money and dont supply the goods.
January 17, 2022
Unprompted review
Reply from Oz Medical PPE
Dear Jason,
You have suppressed your name in this review so please provide us with your order number and we will communicate with you.
We are terribly sorry your order was delayed.
During the period that you purchased your RAT tests, Australians were experiencing an average of 95,000 cases per day and demand for RAT tests was exceeding supply. Our website was overwhelmed with over 16,000 individual orders.
We are a small Australian business and it was never our intention not to supply you. We are not scammers. We were just overwhelmed with the orders and simply could not keep up or respond to individual messages. Like other small businesses we too were experiencing the effects of this pandemic with staff off sick and in isolation.
Yours Faithfully,
OzMedical;
Ordered product on 4/1/22 (13 days…
Ordered product on 4/1/22 (13 days ago). Paid express post and item still has not been shipped. Have tried calling, sent email and facebook message - no answer.
January 16, 2022
Unprompted review
Reply from Oz Medical PPE
Your order was for $74.95 you have received a refund on the 17th of January and you also have your goods.
We are terribly sorry your order was delayed.
During the period that you purchased your RAT tests, Australians were experiencing an average of 95,000 cases per day and demand for RAT tests was exceeding supply. Our website was overwhelmed with over 16,000 individual orders.
We are a small Australian business and it was never our intention not to supply you. We are not scammers. We were just overwhelmed with the orders and simply could not keep up or respond to individual messages. Like other small businesses we too were experiencing the effects of this pandemic with staff off sick and in isolation.
Yours Faithfully,
OzMedical;
Not keeping promises
When I ordered, it said that due to demand they are shipping daily, instead of within the usual 2 business days. I specifically choose this company because of the shipping and paid extra for Express Post. Now it has been 8 days and the item hasn't even been posted yet. Very disappointed with a company that is great at making promises and taking money, but not so good at actually delivering on promises.
January 13, 2022
Unprompted review
Reply from Oz Medical PPE
Dear Danilo N,
We have a Danilo Nenadovic who ordered in the amount of $74.95
He received the order on the 18th of February is this you?
We are terribly sorry your order was delayed.
During the period that you purchased your RAT tests, Australians were experiencing an average of 95,000 cases per day and demand for RAT tests was exceeding supply. Our website was overwhelmed with over 16,000 individual orders.
We are a small Australian business and it was never our intention not to supply you. We are not scammers. We were just overwhelmed with the orders and simply could not keep up or respond to individual messages. Like other small businesses we too were experiencing the effects of this pandemic with staff off sick and in isolation.
Yours Faithfully,
OzMedical;
Great Service From Oz Medical.
January 12, 2022
Reply from Oz Medical PPE
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, as confirmed by your review, we are a small Aussie business and pride ourselves on our exceptional service. Thank you again for your feedback!
Reply from Oz Medical PPE
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, as confirmed by your review, we are a small Aussie business and pride ourselves on our exceptional service. Thank you again for your feedback!
Ordered 9 days ago while website keep…
Ordered 9 days ago while website keep saying stock available, no shipping updates until now. Company phone number never been able to reach. It’s a night club owner selling Covid medical stuffs. All business same contact number
January 8, 2022
Unprompted review
Reply from Oz Medical PPE
Dear Rina Ever,
We have an order for Rina Knowles for $81.95 Is this you?
We are terribly sorry your order was delayed.
During the period that you purchased your RAT tests, Australians were experiencing an average of 95,000 cases per day and demand for RAT tests was exceeding supply. Our website was overwhelmed with over 16,000 individual orders.
We are a small Australian business and it was never our intention not to supply you. We are not scammers. We were just overwhelmed with the orders and simply could not keep up or respond to individual messages. Like other small businesses we too were experiencing the effects of this pandemic with staff off sick and in isolation.
Yours Faithfully,
OzMedical;
very greatful …
through no fault of the company my delivery was delayed but since then the company has gone out of its way to help .My rapid antigen tests are now on the way to me
thankyou I'm sorry I can't remember the ladies name but you have been extremely helpful
January 5, 2022
Unprompted review
Reply from Oz Medical PPE
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, as confirmed by your review, we are a small Aussie business and pride ourselves on our exceptional service. Thank you again for your feedback!
A huge thank you to the team at Oz…
A huge thank you to the team at Oz Medical!! Martha was awesome on the phone, helping us to make the right decision regarding the RAT's that we needed, and the delivery arrived on time as planned - thanks to Jody for the follow up communications! Although a number of calls went unanswered over the Xmas New Year break - it is completely understandable as it is holidays and family time - mixed with a huge shortage of RATs. Thank you again team for the delivery and peace of mind... we are all negative !
January 5, 2022
Unprompted review
We never heard anything about when our…
We never heard anything about when our order was being processed or sent. Quite frustrating. It turned up 6 days after we ordered it but we never had any indication along the way.
The product itself is quite good.
January 3, 2022
Reply from Oz Medical PPE
We are terribly sorry your order was delayed.
During the period that you purchased your RAT tests, Australians were experiencing an average of 95,000 cases per day and demand for RAT tests was exceeding supply. Our website was overwhelmed with over 16,000 individual orders.
We are a small Australian business and it was never our intention not to supply you. We are not scammers. We were just overwhelmed with the orders and simply could not keep up or respond to individual messages. Like other small businesses we too were experiencing the effects of this pandemic with staff off sick and in isolation.
Yours Faithfully,
OzMedical;
After a pretty awful two years
After a pretty awful two years, our young adult kids were really enjoying getting out and about - until Covid stopped them in their tracks. Back to isolating in their bedroom and a new share house, OzMedical provided terrific, responsive service so I could get a hold of (impossible to come by) Rapid Antigen Tests.- they provided quality cheerful, friendly service, going above and beyond - kept in contact, provided a pick up point on the weekend, basically did everything they could to supply what i needed. I'm so grateful for these wonderful women. Thankyou Martha
January 2, 2022
Unprompted review
Reply from Oz Medical PPE
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, as confirmed by your review, we are a small Aussie business and pride ourselves on our exceptional service. Thank you again for your feedback!
I ordered the rapid antigen test on…
I ordered the rapid antigen test on Wednesday 29 December
At no point was I told that the item would not be sent
Paid for express delivery as obviously I needed the item
Have not had any communication from them since I placed the order
January 2, 2022
Unprompted review
Reply from Oz Medical PPE
Dear Carol Long,
We have found your order for $39.25 on the 29th of December and it was delivered on the 7th of January.
We are terribly sorry your order was delayed.
During the period that you purchased your RAT tests, Australians were experiencing an average of 95,000 cases per day and demand for RAT tests was exceeding supply. Our website was overwhelmed with over 16,000 individual orders.
We are a small Australian business and it was never our intention not to supply you. We are not scammers. We were just overwhelmed with the orders and simply could not keep up or respond to individual messages. Like other small businesses we too were experiencing the effects of this pandemic with staff off sick and in isolation.
Yours Faithfully,
OzMedical;
Thank you so much for your quick…
Thank you so much for your quick response and delivery, particularly in the current environment.
Thanks again.
December 31, 2021
Reply from Oz Medical PPE
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, as confirmed by your review, we are a small Aussie business and pride ourselves on our exceptional service. Thank you again for your feedback!
Reply from Oz Medical PPE
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, as confirmed by your review, we are a small Aussie business and pride ourselves on our exceptional service. Thank you again for your feedback!
Reply from Oz Medical PPE
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, as confirmed by your review, we are a small Aussie business and pride ourselves on our exceptional service. Thank you again for your feedback!
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