It has been my first dealing with OzMobiles and found them to be competent in their advertising. My previous Apple laptop just lost its use and unable to upgrade anymore. While I was searching for a s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought an iPad Air 5th gen 256GB Apple Certified Refurbished, and it is absolutely amazing. Extremely good value, came in a week (don't understand why people complain about shipping, that's AusPost no... See more
Company replied
I've been buying phones from these guys for over 10 years. Only ever had an issue once which they rectified immediately and gave me a discount as compensation. Great price, quality products and fantas... See more
Company replied
You guys are awesome! Helped me to exchange a purchase- my fault- bought iphone 11 Pro and when I discovered it was smaller than I wanted, happily let me exchange for iphone 12 Pro max - made it e... See more
Company replied
Company details
- Cell Phone Store
- also in
- Cell Phone Accessory Store
- Computer Accessories Store
- Computer Store
- Electronics Store
About OzMobiles
Written by the company
About Us
OzMobiles is a 100% Australian owned and operated online mobile store. We specialise in the sale of discounted new, used and ex-demo phones, as well as a wide selection of mobile phone accessories. All of our smartphones are sourced locally in Australia, and we take pride in reducing the footprint of electronic waste by extending the life-cycle of technology.Our Range
Contact info
Melbourne, Australia
- https://help.ozmobiles.com.au/hc/en-us
- ozmobiles.com.au
4.8
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very prompt service
Very prompt service, easy to follow website, item exactly as described, value for money.
September 8, 2026
Reply from OzMobiles
Thank you for sharing your experience and the 5★ rating you've given!
We're thrilled to hear that you're satisfied with our website and the item you purchased.
Your contentment with the received product will serve as our inspiration in giving satisfactory devices and swift services in the future.
Until next time! ❤
Best Regards,
OzMobiles
Product in excellent condition
Delivery was on time, and the product was in excellent condition.
September 8, 2026
Reply from OzMobiles
Thank you for your trust in our services and we appreciate your 5★ rating!
We are grateful for you sharing your encouraging notion of our business and we are glad to have provided you with swift delivery and an excellent item.
We look forward to serving you again in the future.
Best Regards,
OzMobiles
Reply from OzMobiles
We're ecstatic to hear about your positive impression and we thank you for the 5★ rating you've given!
Your satisfaction with the received phone delivered in good time will serve as our inspiration in giving excellent products and services in the future.
Thank you and until next time! ❤
Best Regards,
OzMobiles
No problem with my phone all going well…
No problem with my phone all going well easy to transfer my information .😃
September 8, 2026
Reply from OzMobiles
We are glad to hear about your satisfaction with our service. 😊
Your 5★ rating means a lot to us, and we'll do our best to continue providing quality products and exceptional service.
Thank you very much! ❤
Best Regards,
OzMobiles
Im still having trouble cant use fimger…
Im still having trouble cant use fimger id cant get phone cover for this phone still trying to work out how to use properly as my agd dosent help much lol 74yrs so will get back go u on a later date thanks
September 5, 2026
Reply from OzMobiles
We’re sorry to hear you’ve been having trouble with the device and understand how frustrating this must be, particularly while you’re still getting used to it.
We’ve reached out to you via email with further assistance. Please check your inbox and spam/junk folder when you have a chance, and we’ll be happy to help you get this resolved.
Very happy retuning client
Bought an i phone 15 for for my mum, she is very happy, it is exactly what she expected
September 7, 2026
Reply from OzMobiles
We greatly appreciate the 5★ rating you've given!
We are delighted to hear that you found the quality of the purchased iPhone 15 for your mum to be excellent.
Rest assured we'll take your favorable impression regarding our products and serve as our inspiration to keep on giving excellent items and services in the future.
Thank you and until next time! ❤
Best Regards,
OzMobiles
I don't bother looking elsewhere
I've been buying phones from these guys for over 10 years. Only ever had an issue once which they rectified immediately and gave me a discount as compensation. Great price, quality products and fantastic service.
September 14, 2026
Reply from OzMobiles
Thank you for choosing OzMobiles, and we are grateful for the 5★ rating you gave!
Your continued support and trust despite an experienced mishap in the past, will serve as our inspiration to continue providing excellent devices and assistance in the future. 😊
We value your support and we look forward to serving you again!
Best Regards,
OzMobiles
phone was great
September 7, 2026
Reply from OzMobiles
Your 5★ rating means a lot to us, and we'll do our best to continue providing quality products here at OzMobiles.
Thank you very much!
Best Regards,
OzMobiles
Reply from OzMobiles
Thank you for the 5★ rating you've given!
We're ecstatic to hear about your positive impression of our system and we are glad that you find our process to be easy.
Your contentment will serve as our inspiration in giving a hassle-free and satisfactory service in the future.
Thank you and until next time! ❤
Best Regards,
OzMobiles
The customer service and promptness has…
The customer service and promptness has been great. The issues were adressed aand resolved with a matter of days.
September 15, 2026
Reply from OzMobiles
We are glad to hear about your satisfaction with our swift and efficient service. 😊
Your 5★ rating means a lot to us, and we'll do our best to continue providing quality products here at OzMobiles.
Thank you very much!
Best Regards,
OzMobiles
This is the 5th phone I have bought…
This is the 5th phone I have bought from them excellent service fast and efficient
September 14, 2026
Reply from OzMobiles
Thank you for your continued patronage of our products and services, and the 5★ rating you've given! ❤
Your support is always valued and we will see to it that we provide you with exquisite assistance should you wish to purchase another device again.
We are looking forward to doing business with you! 😊
Best Regards,
OzMobiles
Iphone 15 refurbished
I bought a refurbished Iphone 15 for my 13 year old. Amazing quality, great price, delivered very quickly. Will definitely use again
September 14, 2026
Reply from OzMobiles
We're happy to hear that you are satisfied with the timeliness of our delivery and the products we offer. We also send our appreciation for your 5★ rating!
We provide a variety of devices you can choose from, and we'd be delighted to assist you again if you seek another product to purchase in the future.
Best Regards,
OzMobiles
Delivery was fast and to the door
Delivery was fast and to the door. Ipad as described. Works well. Have bought from you before. Always good products arrive.
September 14, 2026
Reply from OzMobiles
We're so happy to hear that you're consistently pleased with your purchases and our fast delivery! It's wonderful to know that your iPad is working well and that you've had positive experiences with us before. We truly appreciate your continued support.
A professional organisation to deal with.
Ordering was easy and delivery was fast. My email queries were attended to promptly. The phone was as described.
September 14, 2026
Reply from OzMobiles
Thank you for your wonderful feedback! We're so pleased to hear that your ordering process was smooth, delivery was quick, and our team was prompt in assisting with your inquiries. It's great to know the phone met your expectations.
Reply from OzMobiles
Thank you for your fantastic 5-star review! We are so pleased to hear that your phone arrived in perfect condition and is working flawlessly. Enjoy your new device!
Reply from OzMobiles
Thanks so much for the 5 stars! We’re wrapped to hear you’re super happy with your order. Appreciate you taking the time to leave feedback!
Reply from OzMobiles
Thanks so much for the 5-star review! We work hard to keep the website smooth, the communication clear, and the deliveries quick, so it’s fantastic to hear we hit the mark for you. Enjoy!
Just excellent as always product was…
Just excellent as always product was exactly what I ordered. Very happy.
January 23, 2026
Reply from OzMobiles
Thanks so much for the 5 stars! We always love hearing from returning customers, and we’re wrapped to hear everything was spot on again. Appreciate your ongoing support!
Great product like new
Great product like new. Very helpful service. Happy to answer any questions. Collection is easy when you work in the city.
September 5, 2026
Reply from OzMobiles
Thanks for the great review! We’re delighted your product arrived like new and that our team could help out with your questions. Hope to see you again soon.
Iphone 15 pro max.
Great phone in excellent condition. Battery health 100%. Good price. Would purchase from OzMobiles again.
September 11, 2026
Reply from OzMobiles
We send our appreciation for your 5-star rating! ❤
We are glad to have provided you with an excellent experience during your transaction with us.
We provide a variety of devices you can choose from, and we'd be delighted to serve you again if you seek another product to purchase in the future.
Best Regards,
OzMobiles
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.