Paid $850 for s23ultra after 2 days could not start phone tried several emails for ozmobiles to phone me as I put my sim back into my old oppo but they must not own phones there as I never heard back.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely Fantastic experience 👏 Was a little apprehensive because I'd never bought a phone this way. However I'm so glad I did. Super fast arrival and Samsung Galaxy S25 Ultra in pristine condit... See more
Company replied
I’ve been a satisfied customer for many years, choosing to buy near-new iPhones for much less than brand new. Always been happy with quality, no issues. Buying refurbished is a win for the environment... See more
Company replied
Recently purchased an iPhone 17 Pro Max in “exceptional” condition from OzMobiles with standard delivery, and it arrived in just two days (I'm metro Melb). The phone itself was immaculate and in great... See more
Company replied
Company details
About OzMobiles
Written by the company
About Us
OzMobiles is a 100% Australian owned and operated online mobile store. We specialise in the sale of discounted new, used and ex-demo phones, as well as a wide selection of mobile phone accessories. All of our smartphones are sourced locally in Australia, and we take pride in reducing the footprint of electronic waste by extending the life-cycle of technology.Our Range
Contact info
Melbourne, Australia
- https://help.ozmobiles.com.au/hc/en-us
- ozmobiles.com.au
4.8
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I forgot to get express post and then…
I forgot to get express post and then asked for it and they gave it to me for free and responded to my email very quickly 10 out of 10 experience
June 23, 2026
Unprompted review
Reply from OzMobiles
Thank you for your wonderful review!
We're thrilled to hear you had such a positive experience with us.
It's great to know our team was able to assist with your express shipping request and provide a prompt response to your email. We always aim to go the extra mile for our customers and make the entire process as easy and stress-free as possible.
We truly appreciate your kind words and support.
We look forward to helping you again in the future!
Best Regards,
OzMobiles
Reply from OzMobiles
We are glad to hear about your satisfaction with the swiftness and reliability of our service.
Your 5★ rating means a lot to us, and we'll do our best to continue providing an exceptional experience here at OzMobiles.
Thank you very much! ❤
Best Regards,
OzMobiles
Great experience in store today with…
Great experience in store today with Junior at 0zMobile. Very helpful and knowledgable regarding my queries on purchasing a refurbished phone. Brilliant service and customer experience. Thanks for your help!
June 22, 2026
Unprompted review
Reply from OzMobiles
Thank you for taking the time to leave us a 5★ rating!
We’re grateful for your support and are happy to hear that you were pleased with the service you received. Your satisfaction means a lot to us.
We look forward to assisting you again in the future and will continue to provide the efficient and informative service that Junior proudly delivered. 😊
Best regards,
OzMobiles
Reply from OzMobiles
We are grateful for the 5-star rating you gave!
We're so pleased to hear that you're happy with your purchase and that the product is working well.
We also appreciate your appreciation of the promptness of our delivery services.
We look forward to assisting you again in the future!
Best Regards,
OzMobiles
Amazing service by ozmobiles
Amazing service by ozmobiles, specially the guy at the reception - Junior did great job to make sure smooth service. Because I’m kind of hurry to find refurbished phone. Great. Thank you!
June 22, 2026
Unprompted review
Reply from OzMobiles
We greatly appreciate the 5★ rating you've given!
We are delighted to hear about your satisfaction with our services, and we are thrilled to have given you excellent assistance.
We also thank you for your appreciation towards our staff, Junior.
Rest assured we'll take your words as motivation to keep on giving great services in the future.
Thank you and until next time! ❤
Best Regards,
OzMobiles
1st time purchaser
1st time purchaser, very impressed by the quality and price of my new phone. The service provided by OzMobiles was seamless, prompt and informative. Highly recommend OzMobiles to anyone looking for a new (to you) phone at a good price.
June 5, 2026
Reply from OzMobiles
Thanks for choosing OzMobiles for your new device. So glad to hear you're impressed with the quality and our service.
My iPhone 14 arrived quickly and was…
My iPhone 14 arrived quickly and was indeed in exceptional condition as described. Great value thank you.
June 7, 2026
Reply from OzMobiles
We appreciate your support and the 5★ rating you've given!
Your feedback regarding our products and the swiftness of our service is greatly valued.
We'll see to it that we continue providing customers with quality phones and prompt service in the future.
Thank you and until next time!
Best Regards,
OzMobiles
Very happy with the phone
Very happy with the phone. Great price and good quality. (3rd purchase from Oz Mobiles)
June 4, 2026
Reply from OzMobiles
We appreciate your continued support.
We're glad to hear you're very happy with your phone and that you've consistently found both great quality and value with us. It’s always a pleasure to know our customers come back with confidence.
We appreciate your loyalty and look forward to serving you again in the future.
Best Regards,
OzMobiles
Better than excellent
Every transaction we have had with OzMobiles has been better than excellent. No need to scroll the internet whenever we need to upgrade a phone or iPad; straight to OzMobiles for a great deal.
May 30, 2026
Reply from OzMobiles
Thank you for your wonderful feedback.
We're thrilled to hear that every experience you've had with OzMobiles has been such a positive one. It's fantastic to know that we've earned your trust as your first choice for phone and iPad upgrades.
Your continued support means a lot to us, and we're grateful for the opportunity to help you find great devices at great value. We look forward to assisting you again in the future.
Best Regards,
OzMobiles
Reply from OzMobiles
We are thankful for your kind feedback.❤
Your appreciation of our products and delivery services will serve as our motivation to continue providing quality devices with appropriate prices, and timely transactions in the future.
Thank you and until next time!
Best Regards,
OzMobiles
Reply from OzMobiles
We thank you for choosing OzMobiles and we appreciate your 5★ rating!
Your satisfaction with our offered item is greatly valued and we look forward to serving and providing you with quality products again in the future.
Until next time!
Best Regards,
OzMobiles
Reply from OzMobiles
We're happy to hear that you are satisfied with the timeliness of our delivery and the services we offer. We also send our appreciation for your 5★ rating!
We provide a variety of devices you can choose from, and we'd be delighted to assist you again if you seek another product to purchase in the future.
Best Regards,
OzMobiles
Good Service & Products
Easy, quick and good service - have purchased from OzMobiles twice now and all has been well with the phones - I would recommend this company.
December 3, 2025
Reply from OzMobiles
Thank you for your kind words and for choosing OzMobiles again.
We're delighted to hear that you've had a smooth experience with both of your purchases and that you're happy with the phones you've received. Providing reliable products and a simple, efficient service is what we aim for.
We truly appreciate your recommendation and your continued support.
We look forward to helping you again in the future.
Best Regards,
OzMobiles
Great Value with Consistent Service
I’m a repeat customer and bought about 6 iPhones for myself and family in the last 8 years or so.
This company is outstanding for quality and discounted prices of the phones. Do yourself a favour and check them out!
June 20, 2026
Unprompted review
Reply from OzMobiles
Thank you for your loyalty and for taking the time to share your experience.
We're thrilled to hear that you've chosen OzMobiles time and again over the past several years. Providing high-quality devices at great value is what we strive for, and it's rewarding to know we've consistently met your expectations.
We truly appreciate your recommendation and your ongoing trust in us. We look forward to serving you and your family again in the future.
Best Regards,
OzMobiles
Missing half the purchase
The phone is good, but I had also ordered a phone case which never arrived. I understand now that the wallet case I bought is for the wrong phone, but I would have liked if you had told me why I never received it.
Update: After writing this review, a member of OzMobiles reached out to me apologising for the error and offering me a refund that was worth more than the phone case.
Thank you.
June 3, 2026
Reply from OzMobiles
Thank you for your review.
We apologize for the lack of communication regarding the phone case. While we identified that the wallet case ordered was not compatible with your phone model, we should have informed you of this much sooner and explained details why it wasn't shipped.
We're pleased we were able to contact you, resolve the issue, and provide a satisfactory outcome. Your feedback is greatly appreciated and helps us improve our service and communication.
Thank you for your understanding and for choosing OzMobiles.
Best Regards,
OzMobiles
Don’t waste your time or money
Don’t waste your time or money. The phone stopped working 8 hours after I received it. Will not turn on or respond to any of the forced restart options. I paid for a brand new battery to be installed at the time of order and their solution is to give me a battery credit. I asked for a refund however they demand the phone is reset if it is been set up which I can not do as the phone will not turn on or respond 8 hours after I received it. You can not call and speak to anyone and the only communication is via email that is replied to once a day. Starting to think this is a scam company. Be very cautious.
June 15, 2026
Unprompted review
Reply from OzMobiles
OzMobiles is fully prepared to resolve this issue for you, but we do require our standard return instructions to be followed first. We have sent everything you need to your email. Once you complete those steps and send the device back to our team, we will gladly take care of the rest.
Frequent buyer!!😊
Already purchased more than 5 phones from Oz mobile and still coming back. Happy with the product + service. Thank you Junior for your kind assistance. Appreciated your help.
June 19, 2026
Unprompted review
Reply from OzMobiles
Thanks so much for the 5 stars and for constantly choosing us for your tech! We really appreciate your loyalty and we'll make sure Junior gets your thanks. Enjoy the new phone!
Couldn’t fault ozMobiles
Phone arrived when promised in as new condition. Battery condition was as described. Couldn’t fault OzMobiles. Saved $500.
Service was also great. I accidentally ordered anew case for the wrong phone. When I contacted them to try and change someone had already noticed and changed the order for me.
June 4, 2026
Reply from OzMobiles
Thanks for the 5-star review! We always try to keep a close eye on order details, so we’re glad we spotted the case mix-up and saved you the hassle of a return. Saving $500 is a massive win, too! Cheers for choosing ozMobiles.
I experienced amazing service at Oz…
I experienced amazing service at Oz Mobile at Little Collins St. Junior was very friendly and assisted us greatly. I was so pleased and definitely recommend OzMobiles. 😁🙏🏽
June 19, 2026
Unprompted review
Reply from OzMobiles
We greatly appreciate the 5★ rating you've given!
We are delighted to hear about your satisfaction with our services, and we are thrilled to have given you excellent assistance.
We also thank you for your appreciation towards our staff, Junior.
Rest assured we'll take your words as motivation to keep on giving great services in the future.
Thank you for your recommendation and until next time! ❤
Best Regards,
OzMobiles
I had a great experience
I had a great experience. Found what I wanted, the order process was simple, goods arrived promptly and they're good
June 5, 2026
Reply from OzMobiles
We are grateful for the 5★ rating you've given!
We are delighted to hear about your satisfaction with our procedures.
Rest assured we'll take your kind words as inspiration to keep on giving swift services and great products in the future.
Thank you and until next time! ❤
Best Regards,
OzMobiles
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