Ozone Coffee Reviews 207

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Amazing product, great website and great customer service. Did have a billing issue but customer contact was quick and the matter got resolved.

Company replied

Rated 5 out of 5 stars

I had Hasbean coffee way back and loved it. Since then been very disappointed with other coffees. (Shop ceased selling it). Contacted Hasbean, Katie brilliantly helpful in suggesting coffees I might... See more

Company replied

Rated 3 out of 5 stars

Used to be a great coffee company but, since the takeover by Ozone Coffee it is not the company it used to be. Don't get me wrong, the coffee quality is OK, but it no longer hits the heights it di... See more

Rated 5 out of 5 stars

Just getting to the bottom of our first of two bags of coffee, and very impressed. So impressed, we've just taken out an annual subscription - a bag a week. Particularly good to see much more... See more

Company replied

Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Shop
  4. Coffee Store
  5. Coffee Wholesaler

Written by the company

We’ve always gone the extra mile to bring new coffee experiences to our customers. The coffee world can sometimes feel a little complex, but we pride ourselves in making specialty coffee enjoyable for everyone. Whether you’re a connoisseur or newbie, a single origin expert or a blend enthusiast, we’re always here to share the wisdom we’ve gained over the past 25 years and help you discover new coffees and classic favourites along the way. Because for us, the detail is where we thrive. From our long-term, transparent relationships with farmers to our detailed flavour descriptions and how we strive to roast each coffee perfectly for you. It’s how we get to excellence in everything we do and what drives us to continue sourcing remarkable flavours from every corner of the world. Responsible Sourcing: We source from world-class producers who are paving the way for more sustainable and ethical coffee production. Producer Relationships: Our long-term, transparent producer relationships around the world enable us to bring you an ever-changing variety of incredible coffee. Flavour: We’re unapologetically obsessed with the flavour and variety that can be found in specialty coffee, and we travel the world in search of the most exciting and diverse range. World-Class Team: You can think of Ozone’s team of experts as your friendly coffee guides. We’re here to help you discover great coffees, wherever you are on your journey. Welcome to Ozone - the home of your Ultimate Coffee Host. Let’s brew this.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

207 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

I've ordered several times now from…

I've ordered several times now from Hasbean and everything (e.g. their website, their order processing, the delivery service, and last but not least the coffee!) has been great!

December 8, 2020
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much :)

Rated 5 out of 5 stars

Best coffee in the world. Ever.

I have been buying coffee from Has Beans for years, ever since the incredible flat white which changed my life forever at 3FE coffee shop in Dublin. I adore their range of coffees grown in small family owned farms Each one is roasted to order, unique and highly distinctive, as well as delicious. I love the fact that the team at HasBeans have a personal relationship with each of the growers too. Anyway my HasBeans flat white is the thing I look forward to most, as I get up every morning. Thanks HasBeans team!

November 25, 2020
Unprompted review
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Reply from Ozone Coffee

Hi Angela,

Thanks so much for your review + lovely kind words! Super happy to hear you love what we do and that we can help make that morning flat white extra delicious :)

Rated 5 out of 5 stars

A Magical journey awaits

I have been getting my coffee beans from here for quite a number of years now.
If your after freshly roasted coffee this is the place to be. Steve and the Team are simply excellent and know what they’re doing and as a result we reap the rewards.
Thank you all at HasBean Towers for my incredible coffee journey so far and for years to come.

November 23, 2020
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Hi there!

You're super welcome :) thanks so much for your kind words and really happy to be on board for your coffee journey :)

Rated 5 out of 5 stars

Excellent service

I've been ordering from has bean for years now and think they are great. They have always been super reliable with delivery times and keep you regularly updated too. The coffee is reasonably priced and good value, and it's great being able to have so much choice, and learn so much about the people you're buying coffee from. The website includes a lot of information about the relationships they have with the farmers and how they're sourced. I also enjoy learning more about the flavours of coffee I enjoy, and so experimenting with different coffees helps you to do that. Keep up the good work guys, I really value it.

November 22, 2020
Unprompted review
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Reply from Ozone Coffee

Hi James,

Thanks so much for your very kind words! So nice to hear from such a keen Hasbean supporter :)

Rated 5 out of 5 stars

Started buying Hasbean after visiting…

Started buying Hasbean after visiting Flat Caps coffee in Newcastle and having the best coffee of my life, I've been buying Hasbean ever since. The beans are packed full of flavour and there's a great range to choose from. Very happy customer!

November 17, 2020
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much for the kind words Andy! Super happy to hear you're loving the coffee and that you got to pay our good friends at Flat Caps a visit :)

Rated 5 out of 5 stars

Best coffee in the world

Best coffee in the world, perfectly and freshly roasted to order, delivered super quickly. Hasbean has made lockdown an adventure into different varietals, countries and processes.
El Salvador Natural Bourbon has become the favourite.

November 13, 2020
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Cooorrr! What an accolade! Thanks so much Harry and super happy to hear we've helped to take the edge off your lockdown :)

Rated 5 out of 5 stars

Awesome

I've been buying coffee from Hasbean once or twice a month for ten years or so and I've never been disappointed. My latest order is typical - placed late afternoon on Friday 6/11, roasted and shipped Monday 9/11, arrived safely Wednesday 11/11. On the one occasion a shipment failed to reach me (I'm sure the carrier's fault) a replacement was sent instantly and without quibble. Always a great choice of beans - with an easy to navigate website and reliable tasting notes. I've never had a disappointing batch and, mostly, they're superb. One of the best companies I've ever shopped with.

November 12, 2020
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much for your kind words! Super happy you're enjoying what we've been getting up to out here in rural Staffordshire for the past 10 years :)

Rated 5 out of 5 stars

Number one, always

I've been using HasBean since their very beginning, they are just unbeatable, the BEST!

November 12, 2020
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much! We try ;)

Rated 5 out of 5 stars

Great coffee and service

There is not much to say: Great coffee and great service!

November 11, 2020
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

That's absolutely what we aim for so really happy to read these super kind words, thank you so very much!

Rated 5 out of 5 stars

The best coffee and service you can get

Hasbean are the kind of company it's a pleasure to keep on buying from.

The product is wonderful, diverse, well-described, well- and ethically-sourced, roasted beautifully and roasted to-order.

The customer service is also amazing. I have only ever had one problem with a delivery; it was not Hasbean's fault - something had leaked from another parcel onto it during postage and left the sealed bags stinking of perfume. I contacted them to check if they thought the coffee would be protected. They told me it would be but they also re-sent me the order, which arrived within a couple of days.

They get at least one decent sized order from me a month, have done for years, and they've never slid away from being consistently excellent.

Honestly, one of the best companies I've ever come across. :)

November 7, 2020
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much for your review and kind words :) It means a lot in these strange + difficult times and super happy we're staying consistently excellent!

Life is too short for bad coffee! ;)

Rated 5 out of 5 stars

Great coffee and great service

Great coffee and great service
I've been subscribed to Hasbean In My Mug for about 6 years and I cannot fault them. Varied, interesting, delicious coffee, beautifully roasted, through my letterbox every fortnight. There's nothing more to say :-)

November 3, 2020
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

A rough estimate puts that at 39kg of roasted coffee over 6 years - that's a lot of tasty & delicious caffeinated goodness! Thanks so very, very much for these wonderfully kind words, massively appreciated!

Rated 5 out of 5 stars

Very Highly Recommended (very)

I’ve been buying fresh roasted coffee and general coffee related accoutrements from Hasbean since 2010.

The selection is outstanding. Steve’s love of coffee, the producers and product, and storytelling is evidenced in every description/review and episode of In My Mug.

Very highly recommended.

October 29, 2020
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Hiya Stephen,

Thanks so much for your kind words :) So lovely to hear from such a long-term customer and that you're still enjoying In My Mug!

Rated 5 out of 5 stars

Long term subscriber

I've subscribed to Hasbean for years (I think around 10) with a bag of wonderful coffee beans arriving every week.
Before we all started working from home, I used to grind the beans and take them to work to use with an Aeropress and my colleagues were all very jealous of the smell and taste.
Occasionally, a bag goes astray, especially in the pandemic, and the customer service is always top class, responding quickly and sending another bag if necessary.

October 25, 2020
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Hi Richard,

Thanks so much for your review! Always so nice to hear from such a long-term customer :) Super happy to hear you're enjoying what we do! Have a lovely week :)

Rated 5 out of 5 stars

Great coffee

Great coffee, I have been using them for years. The owner went to the trouble of sending coffee to me in America free of charge when I mistakenly used the wrong delivery address.

Customer care are always happy to help with any questions and go the extra mile for you.

Whats not too like about this company!

October 23, 2020
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much for the lovely review :)

Have a great weekend!

Rated 5 out of 5 stars

Great service. Highly recommend.

Ordered some beans late Thursday night expecting delivery Monday...delighted to hear the postie knock at 12:30 on Saturday with my freshly roasted beans. Will 100% be using again.

October 17, 2020
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much for your review Ross, super happy to hear your delivery was so speedy!

Rated 5 out of 5 stars

great experience

Quick response and delivery, even though we ordered during the weekend. The coffee is of high quality and well packaged to maintain freshness.

October 12, 2020
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Hi Emma,

Thanks so much for your review :)

Rated 5 out of 5 stars

Perfect as always

Perfect as always. Used them for many years and they never disappoint

October 8, 2020
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much Dave! :)

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