Ordered 4x1 metre PVC strip curtains, but half of them were missing from the delivery. When I called them up, they quickly corrected this. I got the missing items on the next business day! Excellent c... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Charli & the team were really helpful over the phone & delivery of the heavy items I purchased was arranged without issue. Thanks folks!!
I ordered 2 rolls of 50 X 50 weld mesh and got 1 roll 50 X 50 and the second is 25 X 25 when the mistake was realised it was fixed very quickly and the phone service was great indeed will use them ag... See more
Exactly the product we required Great service and prompt delivery We use a lot of commercial products and breakdowns are a common occurrence l will be using Ozsupply for our first point of contact... See more
Company details
Information provided by various external sources
Australia's Leading Online Retailer of Coolroom & Commercial Refrigerator Parts, HVAC Tools. Best Value. Same day dispatch. Shop Online or pick up in Dandenong
Contact info
19 Metcalf Drive, 3175, Dandenong, VIC, Australia
- 0397949776
- info@ozsupply.com.au
- ozsupply.com.au
4.5
Excellent
630 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Got my parcel pretty bloody quick which…
Got my parcel pretty bloody quick which was good cause I needed it in a hurry
November 8, 2024
Reply from OzSupply
Thank you!
well packing unlike some other…
well packing unlike some other suppliers with damage - this was perfect
November 4, 2024
Reply from OzSupply
Thank you!
Reply from OzSupply
Hi Angeline,
We sincerely apologize for any frustration you may have experienced with our customer service team. We strive to provide smooth and positive interactions for all of our customers, and we're sorry that this was not the case for you.
We have dispatched your order very soon after you have placed it. Unfortunately, the delivery company that was in charge of your order was not able to locate your store location, which caused an unexpected delay. The transport company has offered for the location to be changed, however this was not a viable option for you. We understand the frustration this may have caused and deeply regret the inconvenience.
Your feedback regarding the delivery company is invaluable, and we will take it into consideration as we review our partnerships for future deliveries. We sincerely apologize for any disruption this delay may have caused and truly appreciate your patience and understanding.
With regards,
The Ozsupply Team
Great selection
Great selection, fast delivery, very satisfied with the online experience and the product was just what I needed.
October 28, 2024
Fantastic service
Fantastic service and absolutely lightning fast delivery. Would definitely recommend this company and will use again.
October 31, 2024
Unprompted review
Cool room latch with service delivery and…
Very happy with service delivery and product
October 21, 2024
After ordering
After ordering, I got a prompt response, that the order is being processed.
October 17, 2024
Thanks, OzSupply
Prompt, courteous response followed by quick action in delivery. A pleasure to do business with you.
October 4, 2024
Superior Service, great selection of stock.
Great selection of stock, easy to navigate website to find what you need and online payment was seamless. The speed of responsiveness from order to collection was under 48hrs, super impressive. Thank you.
October 1, 2024
Great friendly customer service.
Great customer service, great app to order a vast amount of good quality products and prompt and quick delivery of your choice of products. Highly recommend OzSupply.
September 26, 2024
Order delivered promptly
September 19, 2024
Post Caps
The post caps were at a good price and fitted well. The metal is a bit thinner than I expected, but ok for my application.
September 16, 2024
Have not received it
Have not received it
Your couriers are terrible been told twice coming today and nothing
Wont buy from you again as you said standard post
Amarex are not standard post
Australia post actually would have been cheaper
August 19, 2024
Reply from OzSupply
We are sorry to hear that you had such a delivery experience with Amarex. Next time, if you want to specifically request delivery through Australia Post, please include that in the remarks. We are always happy to arrange the delivery for you. Thank you.
Reply from OzSupply
Thank you for your positive review and for choosing us!
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