Paddle Outlet Reviews 215

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their robustness and ease of use. Many people are thrilled with their purchases, highlighting the competitive pricing and the excellent value received. The delivery service is frequently mentioned as super fast and efficient, often arriving earlier than expected, even during busy periods. However, some customers also noted issues with product quality, receiving items that were damaged or faulty upon arrival. A few other people also felt that certain accessories advertised for specific products were no longer available, which caused disappointment.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value. Many customers are pleased with the... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting super speedy and fast delivery... See more

Price

People report positive experiences with price. Customers consistently praise the great and competitive... See more

Quality

Consumers find quality to be positive, often praising products as described and of good quality, especially... See more

Order

People report ambiguous experiences with their orders. While some customers praise the ease of purchase and... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent customer service from Paddle Outlet. We had delivery of our Tango 300 Family pack within 48 hours. Very quick and easy to inflate, robust, very good quality and easy to fit seats which are... See more

Company replied

Rated 5 out of 5 stars

Great two man canoe. Just as described and seems really good quality. Not too heavy and easy to blow up and deflate. Great customer services too and super speedy delivery.

Rated 5 out of 5 stars

We ordered a replacement bladder for our Kayak but decided to replace the whole boat as it was 11 year old! Completed a request for a return and re-ordered the new kayak - both orders received within... See more

Rated 5 out of 5 stars

This is my third purchase from paddle outlet and has always they are top for one of my online stores great communication and super fast delivery at great prices. You couldn't wish for any more


Company details

  1. Adventure Sports
  2. Outdoor Sports Store

Written by the company

We specialise in selling premium paddle sports equipment within the UK and the EU.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent price and service

I needed a manually operated and discrete coloured lifejacket for working close to deep and fast moving waters. After checking Paddle Outlet’s website, I saw exactly what I needed in green colour and it had a considerable discount applied, making it cheaper than anywhere else I could find. Ordering from the website and paying was easy, and delivery very quick. Item was well packaged and arrived in perfect condition.

February 5, 2025
Rated 5 out of 5 stars

Good delivery

Item was delivered in good time but the packaging was rather excessive. As the item is a gift can’t review the actual item yet..

November 10, 2024
Rated 5 out of 5 stars

It arrived in Japan in just 3 days!

I was able to purchase from Japan!

I have the same product (Aquagride Blackfoot 130).

I use it every weekend and it's been 4 years since I ordered it, so I wanted to replace it.

I appreciate the quick response from customer support.

It was international shipping, but they responded quickly to my estimate of the shipping cost.

After paying online, it arrived from GB to JP in just 3 days.

I ordered it on a Monday, and I was able to use it over the weekend.
That’s great!

October 8, 2024
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Reply from Paddle Outlet

Happy to get this order sorted for you. Pleased you are happy with your new Blackfoot and that it arrived so quickly

Rated 5 out of 5 stars

Fantastic service

Fantastic service, had a problem ordering, but it was soon sorted by Paddle outlet... Thanks guys!!

September 23, 2024
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Reply from Paddle Outlet

Pleased we could get everything sorted for you

Rated 5 out of 5 stars

Had a small problem with my new kayak…

Had a small problem with my new kayak but dealt with Conor who was very approachable and keen to help resolve the issue. Always contactable by phone and email and kept me updated whilst sending out a replacement bladder. You can have problems wherever you purchase from but it’s how they respond in sorting the issues out that matters, oh and they were the best price as well so I would highly recommend using this company.

September 20, 2024
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Reply from Paddle Outlet

Thank you for the amazing review and understanding. More than happy to get the issue you resolved for you, hope you manage to get some more time on the water before it gets too cold.

Rated 5 out of 5 stars

Great shipping and customer service

I live in the US and the kayak seat I purchased made it here before the kayak from the US arrived. Great service - Impressed!

September 5, 2024
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Reply from Paddle Outlet

We've even impressed ourselves with this one! Thank you for the great review

Rated 5 out of 5 stars

Best store support I've ever had

Best store support I've ever had, the two persons I have talked to (Conor and Scott) gave always quick response to all my questions. You get what you pay, but at the best price.
Most important thing I learned with this experience, these guys respect the costumer.
Five starts to all the team at paddle outlet.

August 31, 2024
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Reply from Paddle Outlet

Amazing feedback, thank you so much

Conor

Rated 5 out of 5 stars

Amazing service...

Amazing service the delivery was super fast.. I'm very happy with the
quality of the products..
I will continue to use paddle outlet.. I've already put another order in.

August 29, 2024
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Reply from Paddle Outlet

Thank you for the continued support, so pleased you're happy with our service

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