Paddle Outlet Reviews 215

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their robustness and ease of use. Many people are thrilled with their purchases, highlighting the competitive pricing and the excellent value received. The delivery service is frequently mentioned as super fast and efficient, often arriving earlier than expected, even during busy periods. However, some customers also noted issues with product quality, receiving items that were damaged or faulty upon arrival. A few other people also felt that certain accessories advertised for specific products were no longer available, which caused disappointment.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value. Many customers are pleased with the... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting super speedy and fast delivery... See more

Price

People report positive experiences with price. Customers consistently praise the great and competitive... See more

Quality

Consumers find quality to be positive, often praising products as described and of good quality, especially... See more

Order

People report ambiguous experiences with their orders. While some customers praise the ease of purchase and... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent customer service from Paddle Outlet. We had delivery of our Tango 300 Family pack within 48 hours. Very quick and easy to inflate, robust, very good quality and easy to fit seats which are... See more

Company replied

Rated 5 out of 5 stars

Great two man canoe. Just as described and seems really good quality. Not too heavy and easy to blow up and deflate. Great customer services too and super speedy delivery.

Rated 5 out of 5 stars

We ordered a replacement bladder for our Kayak but decided to replace the whole boat as it was 11 year old! Completed a request for a return and re-ordered the new kayak - both orders received within... See more

Rated 5 out of 5 stars

This is my third purchase from paddle outlet and has always they are top for one of my online stores great communication and super fast delivery at great prices. You couldn't wish for any more


Company details

  1. Adventure Sports
  2. Outdoor Sports Store

Written by the company

We specialise in selling premium paddle sports equipment within the UK and the EU.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Great service and the cheapest by miles! Will definitely be using Paddle Outlet again. Thanks.

August 20, 2024
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Reply from Paddle Outlet

Thank you for the review, look forward to seeing your future orders

Rated 5 out of 5 stars

Excellent Pump

The Bravo 4 - R.E.D Double Action Inflatables Pump is excellent. Very easy to use and quickly pumps up inflatable rafts, air-beds etc. Paddle Outlet price very competative and first rate delivery

August 3, 2024
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Reply from Paddle Outlet

We're happy you're so pleased with your new pump

Rated 5 out of 5 stars

board

Helpful quality products quick delivery. Lower bladder awesome 🤪

June 28, 2024
Rated 5 out of 5 stars

Shipped to the US

I am in the US. The kayak I wanted was no longer available over here I purchased from paddle outlet and couldn’t be more pleased with the help they provided while my kayak was stuck in customs (Fed Ex issues). Getting the kayak to the US was quick, without the delay in customs, I would have had the kayak in the 5 days they stated it would take. Paddle outlet was fast to answer any emails and inquiry’s. Great company to work with.

June 14, 2024
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Reply from Paddle Outlet

Happy to be of assistance and pleased we could get everything sorted out for you.

Rated 5 out of 5 stars

Would recommend this company

I was afraid to order from a company in a different country. But glad I did. Just got the kayak chair I ordered. Came in faster than the kayak, lol. I was also informed every step of the way on the location of package. Thanks 👍👍

July 2, 2024
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Reply from Paddle Outlet

We pride ourselves on being able to ship to many different countries outside of the UK. Pleased you were happy with the service

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