I placed 2 orders. One was in error and i emailed padel market immediately after the order was placed. I got a response immediately saying the cancellation was forwarded to the correct department... See more
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Racket came promptly using DHL. Much preferred delivery service provider, who was efficient and informative every step of the way. My Previous attempt with another (different)sports company, using... See more
Company replied
I purchased two pairs of shoes to compare sizing and decided to return the unworn pair. The item was only briefly tried on at home — original packaging, tags, and seals fully intact. I contacted cus... See more
Company replied
I purchased approximately one month ago through the Decathlon partner shop a padel racket at Padel Market. Unfortunately, I have noticed that the racket has developed a crack in the middle. Thi... See more
Company replied
Company details
Written by the company
Padel Market starts with the passion for padel and is driven by the desire to contribute to the growth and spread of this sport. We want to provide you the best equipment for improving and enjoying your game
Contact info
C/ Doctor Esquerdo, 105, 28007, Madrid, Spain
- info@padelmarket.com
- padelmarket.com
4.2
Great
5K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
So disappointing
My first order on this store was a true disaster.
It took 8 days to arrive from Spain to Belgium with GLS and the delivery person went to a wrong place.
The problems really started from here as GLS pretended to have a proof of delivery while they never came to my address. I wasted so much time contacting PadelMarket and the delivery company by emails (at least 20 in total) to locate my parcel.
Finally, 2 weeks later, my racket arrived but I bought from an other store meanwhile, thinking that case would never be sorted.
PadelMarket recognised the awful experience and they refunded me the 5€ delivery fee + gave me a 12% discount code on my next order. Which sounds more like a joke than a commercial gesture.
Nunca mas ;-) There are many much better online padel stores.
April 15, 2026
Unprompted review
Reply from Padel Market
Thanks for your feedback.
Unfortunately, we have not been able to locate any order with the information provided. In order to assist you in the best possible way, we kindly ask you to complete the information request so we can review your case in detail 📩
We remain attentive to your response and will be happy to help you further. 💙
Nice racket, good price. Prompt delivery.
Racket came promptly using DHL. Much preferred delivery service provider, who was efficient and informative every step of the way.
My Previous attempt with another (different)sports company, using Royal Mail as the delivery agent to the UK has been and still is an absolute disaster.
Well done Padel Market and DHL for achieving what XXXX (no fault of theirs so will not name) and Royal Mail could not. Very happy with my 2025 version
April 1, 2026
Reply from Padel Market
Hi Susie,
Thank you so much for this detailed review! It means a great deal to know the experience lived up to expectations from start to finish. We are glad DHL delivered on every front, and we hope your new racket gives you plenty of winning moments on the court. ⚡🏆
Fast shipping
March 31, 2026
Reply from Padel Market
Hi Esmerlyn,
Thank you for your feedback! Getting your gear to you quickly so you can focus on your game is always our priority 🏅⚡
No response after providing all requested return documentation
I purchased two pairs of shoes to compare sizing and decided to return the unworn pair. The item was only briefly tried on at home — original packaging, tags, and seals fully intact. I contacted customer support, who requested photos and a reason for return. I sent everything as requested on April 7th. Since then — complete silence. No follow-up, no return label, nothing. Very disappointing experience for what should be a straightforward return process.
AFTER REVIEW THEY COME BACK AND FIX ALL VERY FAST - change to 5 stars
March 30, 2026
Reply from Padel Market
Thank you for sharing your experience and we’re truly sorry for the frustration caused 😔
This is definitely not the level of service we aim to provide, especially in a case as straightforward as yours.
We’ve already reached out to you directly to assist with your case and make sure this gets resolved as quickly as possible 🙏 Our team is here to help and ensure everything moves forward smoothly.
Thank you for your patience, and again, our sincerest apologies for the inconvenience.
They have offered me a shipping refund…
They have offered me a shipping refund over a month ago for a purchase that I made and never replied to my emails when I inquired about the refund. Terrible company ro deal with and unprofessional and extremely misleading.
April 1, 2026
Unprompted review
Reply from Padel Market
Hi Maria,
Thanks for your feedback.
We’re really sorry to hear about your experience and understand how frustrating this situation must be. Unfortunately, with the information provided in your review, we’re unable to locate your order in our system.
We’ve reached out to you requesting a few more details so we can identify your case and assist you properly. As soon as we have that information, we’ll be more than happy to review your situation and help resolve it as quickly as possible.
We remain at your disposal and look forward to your reply.
very bad I didn't received my order and…
very bad I didn't received my order and I been sending e mails at the begging they said I need to way and now they don't answer my emails very bad
March 24, 2026
Reply from Padel Market
Hi Edgar,
We’re really sorry to hear about your experience and understand how frustrating this situation must be.
We’ve already contacted you directly via email to review your case and provide you with a solution as soon as possible. Please check your inbox (and spam folder, just in case) so we can assist you further.
We’re here to help and will do our best to resolve this for you quickly.
I got exactly what I ordered
I got exactly what I ordered. Delivery time is also reasonable
March 17, 2026
Reply from Padel Market
Thank you so much for your trust KJM! 🎾
At our court, we make sure every order lands exactly where it should just like a perfect shot down the line.
We look forward to being part of your next padel adventure! 🏆
Reply from Padel Market
Hi Marc,
We're very sorry to hear about what happened.
A member of our team has already contacted you to offer a quick solution to your issue and help you resolve it as soon as possible.
We look forward to hearing from you.
Best regards.
Frustrating experience
Frustrating experience. Customer service repeatedly gave wrong information about VAT for shipments to Switzerland, claiming taxes are handled in Spain. This is simply false—Spanish VAT should not apply on exports, and Swiss VAT plus import fees are charged on arrival. Their repeated misinformed responses show a clear lack of understanding of basic international shipping and taxation. I cannot recommend this shop for orders from outside the EU.
March 25, 2026
Unprompted review
Reply from Padel Market
Hi Alice,
Thank you for your comment.
We have verified that our team provided you with the correct information regarding the international tax and shipping process, in accordance with our terms and conditions and applicable procedures.
Please let us know if there’s anything else we can do to help.
Best regards.
Thank you for the quick delivery
Thank you for the quick delivery. The racket is perfect and it improves my game. no more excuses haha!
March 13, 2026
Good prices, timely delivery
March 12, 2026
easy ordering process
easy ordering process, great communication, parcel arrived earlier than the original delivery date, well packaged, will definitely order from this company again
March 9, 2026
People in the UK do not use
People in the UK do not use this company , virtually ignored all my emails about sending the wrong size trainers .
I returned the trainers and again my emails were ignored and no correct size sent back to me .
Contacted Klarna who refunded my money.
In the UK use Everything Padel or PDH SPorts or Smashinn .
Stay away don't touch
February 10, 2026
Unprompted review
Reply from Padel Market
Hello Anthony,
We’re sorry to hear you feel this way.
However, we haven’t received a response to our previous email, in which we asked for information so we could assist you with your case. In any case, we’ve reached out to you again to provide the assistance you need.
We look forward to hearing from you.
Best regards
Overall experience from pricing
Overall experience from pricing, purchase journey, logistic partner selection and delivery fee.
March 6, 2026
Quick and without any problems
Good prices, free delivery, order has been sent very quickly and all items arrived without any problems.
March 6, 2026
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