Paint Monster logo
Visit website

Paint Monster Reviews 216

•
TrustScore 4.5 out of 5

4.5

Paint Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent delivery service, noting that orders arrive quickly and on time. People are also very satisfied with the quality of the products and the competitive pricing. The overall service, including helpful staff and efficient order processing, receives high marks from consumers. However, some customers also noted occasional issues with delivery times, with a few experiencing delays or longer shipping periods than expected. There were also isolated instances where the paint color did not match expectations or where there were initial problems with the website during ordering.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the quick and... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the fast... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that products are very... See more

Service

People report positive experiences with service. Many customers praise the excellent service, highlighting... See more

Order

Reviewers highlight positive aspects of their orders. Many customers praise the ease of ordering, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always do there best to get you the right paint on time at a competitive price. I have purchased many tins of Teknos over the past few months and they always arrive on time and of a consistent colour... See more

Rated 5 out of 5 stars

I've had a couple of things from Paint Monster. Both orders shipped within a couple of hours and the first one arrived as expected. Second one unfortunately got stuck with Royal Mail. Quick check and... See more

Rated 5 out of 5 stars

Had a slight problem with the paint but the matter was sorted very quickly and a delivery was made the next day. Really great customer support. Would definitely use them again. Thank you.

Rated 5 out of 5 stars

Amazing service, helpful staff when I needed to amend my order and then the paint arrived the very next day, packed efficiently and securely. I rarely provide any feedback, but in this case Paint Mon... See more

Company details

  1. Paint Store

Written by the company

The Paint Monster Team have been trading for over 50 years, we deliver a wide range of painting and decorating supplies to trade and DIY customers. Paint Monster continues to grow, with Industrial wood and metal finishing products across the North of England. Many of the leading brands we stock and supply include: Teknos, Owatrol, Treatex, Fiddes, Johnstone’s and Leyland Paint… too many to mention them all!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service!

rapid delivery, range of stock available, really good value, high quality products. Only room for improvement is on the search function on the website it auto fills and won't search for what you want... making finding product a little challenging

November 25, 2024
Rated 5 out of 5 stars

Scot, Teknos varnish



Scot, 

Thanks for your excellent help and service with my order of teknos 2600/21,mat varnish which I ordered on Thursday by phone. 

Fedex delivered this next day by around 10.30 and I had a coat on my garage door by lunchtime. Your service is second to none and reminds me of what used to be the norm. I do hope you're business has the success it deserves and I will certainly return when I have need of your help. 

Best wishes, Ray Walker. 

Sent from my Galaxy

October 31, 2024
Rated 5 out of 5 stars

Well 13 days on

Well 13 days on, unlucky for some but not me. Paint finally arrived. Although the delivery time impacted my schedule, Charlotte did her utmost to sort things out. It looks like numerous, unlucky events caused the delay, I know these things happen sometimes to the frustration of everyone. But as the saying goes ' The book stops here'.

September 10, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look