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Paint Monster Reviews 216

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TrustScore 4.5 out of 5

4.5

Paint Store
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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders often arrive promptly and are well-packaged. Many people also appreciate the competitive pricing and the wide selection of products available, including hard-to-find items. The overall service is frequently highlighted as excellent, with consumers finding the staff helpful and the ordering process straightforward. However, some customers experienced delays with their orders, with a few noting that dispatch took longer than expected or that the paint color did not match their request. A small number of people also reported issues with the website during the ordering process.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick and efficient... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent product... See more

Price

People report positive experiences with price. Customers consistently praise the reasonable and competitive... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and efficient... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering, great communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a couple of things from Paint Monster. Both orders shipped within a couple of hours and the first one arrived as expected. Second one unfortunately got stuck with Royal Mail. Quick check and... See more

Rated 5 out of 5 stars

Had a slight problem with the paint but the matter was sorted very quickly and a delivery was made the next day. Really great customer support. Would definitely use them again. Thank you.

Rated 5 out of 5 stars

Amazing service, helpful staff when I needed to amend my order and then the paint arrived the very next day, packed efficiently and securely. I rarely provide any feedback, but in this case Paint Mon... See more

Rated 5 out of 5 stars

Always do there best to get you the right paint on time at a competitive price. I have purchased many tins of Teknos over the past few months and they always arrive on time and of a consistent colour... See more

Company details

  1. Paint Store

Written by the company

The Paint Monster Team have been trading for over 50 years, we deliver a wide range of painting and decorating supplies to trade and DIY customers. Paint Monster continues to grow, with Industrial wood and metal finishing products across the North of England. Many of the leading brands we stock and supply include: Teknos, Owatrol, Treatex, Fiddes, Johnstone’s and Leyland Paint… too many to mention them all!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service - very friendly and helpful and went above and beyond to help us get the paint we needed - thank you very much!

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good service. Had a query and the team answered it very quickly and very helpfully. Order arrived quickly and was well packaged. Great firm to deal with!

July 22, 2024

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