Paint Monster Reviews 216

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders often arrive promptly and are well-packaged. Many people also appreciate the competitive pricing and the wide selection of products available, including hard-to-find items. The overall service is frequently highlighted as excellent, with consumers finding the staff helpful and the ordering process straightforward. However, some customers experienced delays with their orders, with a few noting that dispatch took longer than expected or that the paint color did not match their request. A small number of people also reported issues with the website during the ordering process.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick and efficient... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent product... See more

Price

People report positive experiences with price. Customers consistently praise the reasonable and competitive... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and efficient... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering, great communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a couple of things from Paint Monster. Both orders shipped within a couple of hours and the first one arrived as expected. Second one unfortunately got stuck with Royal Mail. Quick check and... See more

Rated 5 out of 5 stars

Had a slight problem with the paint but the matter was sorted very quickly and a delivery was made the next day. Really great customer support. Would definitely use them again. Thank you.

Rated 5 out of 5 stars

Amazing service, helpful staff when I needed to amend my order and then the paint arrived the very next day, packed efficiently and securely. I rarely provide any feedback, but in this case Paint Mon... See more

Rated 5 out of 5 stars

Always do there best to get you the right paint on time at a competitive price. I have purchased many tins of Teknos over the past few months and they always arrive on time and of a consistent colour... See more


Company details

  1. Paint Store

Written by the company

The Paint Monster Team have been trading for over 50 years, we deliver a wide range of painting and decorating supplies to trade and DIY customers. Paint Monster continues to grow, with Industrial wood and metal finishing products across the North of England. Many of the leading brands we stock and supply include: Teknos, Owatrol, Treatex, Fiddes, Johnstone’s and Leyland Paint… too many to mention them all!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service on this order

Excellent service on this order. Product arrived on time and in god condition.

My painter subsequently needed another product and I rang multiple times earlier today and each time the call was ended before anyone picked up. As the product is needed very soon I had no alternative but to place an order elsewhere.

May 31, 2024
Rated 5 out of 5 stars

Easy to use web site

Easy to use web site. Found and purchased exactly what I wanted. The firm kept in contact with me regarding my order. Paint arrived promptly and delivered with care. Loved the personal touch and Wet Paint sign !!

May 30, 2024
Rated 5 out of 5 stars

Very Happy

We ordered this paint as it’s the same paint used by the company who put up our garden room 3 years ago. It just needed freshening up due to fading from the sun. Great paint to use, gave a good finish. Very happy with the result.

April 16, 2024
Rated 2 out of 5 stars

Not really worht the effort

My paint was delivered to the wrong address because although the invoice address was correct, the delivery company decided I lived elsewhere. Both 5l cans were badly dented and one had started to leak through the lid. By the time I had tracked my delivery down and the week's delivery time, for the small saving it would have been better to buy my paint locally. Perhaps 'APC overnight' are a bad choice of sub contractor, but I wont be using Paint Monster again.

April 2, 2024

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