I telephoned Andrew to see if he could match a paint colour in gold. I went along to see him today with a fantastic result. A nice helpful friendly person. Thanks Andrew 5 ☆'s
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Stuck on Sat morning cos my usual place had a broken machine that mixed my paint . Found this place on the internet and called in . Such friendly, helpful staff , and an amazing shop , has every Paint... See more
Company replied
The Lady there called Sue was very helpfull and done her best on giving me advise on what I might need to carry out a job that I was doing. I went in the Preston depot about 4 times and even at 7am s... See more
Company replied
Fantastic customer service from Ethan at Cheadle store today when it would have been easy to say sorry can’t help. Listened patiently and sympathetically. Found the matching paint mix!! What a star!!... See more
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Company details
Written by the company
Paintwell offer over 1000 different painting and decorating tools and supplies at discounted prices, all products are stocked and available for next working day delivery. Trade1st are an independently owned, online decorating supplies company. Trade1st have gained a wealth of experience, working within the trade decorating supplies industry over the past 15 years and offer the widest range of high quality, affordable, professional decorating equipment in the UK.
Contact info
38 Bromborough Village Road, Bromborough, CH62 7et, Bromborough, United Kingdom
- 01513341237
- info@paintwell.co.uk
- paintwell.co.uk
4.6
Excellent
4K reviews
No history of asking for reviews
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Reply from PaintWell Limited
Thank you for taking the time to leave us a 5-star review!
Reply from PaintWell Limited
Thank you for your 5 review – we hope to see you again soon!
Fantastic customer service
Fantastic customer service. Had a slight issue. Excellent customer service to solve it. Delivered very quickly
December 2, 2024
Reply from PaintWell Limited
Thank you for the 5-star review!
Very helpful company and great price.
Very helpful lady helped me to buy my paint off the website. Price was very reasonable and delivery by Fedex was one day late but that was ok. Will buy from them again.
December 2, 2024
Reply from PaintWell Limited
Thank you for your 5-star review - we look forward to helping with you with any future projects!
Delivered very quickly and well…
Delivered very quickly and well packaged. Very good value for money
November 20, 2024
Reply from PaintWell Limited
Thank you for taking the time to leave us a 5-star review Kate!
Reply from PaintWell Limited
Thank you for leaving us a great review!
Next day delivery completed perfectly
Next day delivery completed perfectly. Arrived safely packed
November 28, 2024
Reply from PaintWell Limited
Thank you David, I am pleased to read your review and glad to hear you had a great experience shopping with us online.
Reply from PaintWell Limited
Thank you for the great review!
Reply from PaintWell Limited
Thank you for the 5-stars!
Nothing not to like
Loads of choice, great prices, free and quick delivery, well packed. Great!
November 25, 2024
Reply from PaintWell Limited
Thank you for your lovely 5-star review!
Reply from PaintWell Limited
Thank you for taking the time to leave us a 5-star review!
I paid for next day delivery (Saturday)…
I paid for next day delivery (Saturday) but it did not arrive until Monday, holding up my job and costing £8
November 25, 2024
Reply from PaintWell Limited
Hi Richard,
We are very sorry to hear that your order didn’t arrive as promised on the Saturday. We understand how important timely deliveries are, and it’s disappointing to see that the service you paid for wasn’t fulfilled. Your parcel was dispatched on the Friday, so we’ll be raising this issue with our courier.
Please get in touch with our customer service team and we’ll be happy to refund the delivery charge.
We value your feedback and are actively working with our delivery partners to prevent such issues from happening again. Thank you for bringing this to our attention, and we look forward to serving you better in the future.
Reliable service and great price
November 27, 2024
Reply from PaintWell Limited
Thank you for a 5-star review!
Reply from PaintWell Limited
Thank you for taking the time to leave us a 5-star review!
very lovely staff and always helpful
very lovely staff and always helpful
but getting rid of the coffee machine is a bad move as me and most of the other employees come in and buy something to get a hot drink was always something to look forward to but this will definitely impact your sales
November 26, 2024
Unprompted review
Reply from PaintWell Limited
Hi Harry,
Thank you for taking the time to share your feedback. We're delighted to hear that you consistently experience great customer service from our stores. We understand your disappointment regarding the coffee machine and apologise that this service isn't available.
Your feedback is valuable, and we'll certainly take it into consideration. We always strive to provide a welcoming environment and excellent customer service for our customers. Thank you for your continued support, and we look forward to welcoming you back again soon.
From heart wood to purple
I bought this bathroom heart wood color, which is supposed to be light brown, but guess what? It turned out purple!
November 22, 2024
Unprompted review
Reply from PaintWell Limited
Hi Shima,
Thank you for taking the time to leave your feedback. We’re sorry to hear that the paint colour didn’t meet your expectations.
It’s worth noting that colours displayed on screens can sometimes differ from how they appear in real life, as this can depend on individual screen settings, resolutions, and lighting conditions. For this reason, we always recommend trying a tester pot before committing to painting larger areas, as this allows you to see how the colour interacts with your specific lighting and surroundings.
Additionally, several factors can influence how a paint colour looks once applied, including the lighting in the room (natural and artificial), the colour and type of undercoat used, the material of the wall, and even the decor or furnishings in the space.
Dulux describes the colour Heart Wood as "A beautiful heathery blush colour inspired by nature’s pink tones in sunsets and reclaimed timber. This warm, neutral shade is incredibly versatile, appearing more mauve when paired with pink tones and more mushroom-like in other settings."
We hope this explanation helps, and if you have any further questions or need assistance, please feel free to get in touch.
I use the Newark store regularly and i…
I use the Newark store regularly and i have to say Grace and Dan especially are absolutely fantastic! Very knowledgeable with regards to products to suit specific projects and so accommodating.
If your unsure about anything painting related speak to them.
Brilliant staff and service!
November 8, 2024
Unprompted review
Reply from PaintWell Limited
Thank you for taking the time to leave us a 5-star review. I am pleased to hear you always have a great experience within our Newark store, in particular with Grace and Dan, I will be sure to pass on your feedback.
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