Paisley Freight Reviews 741

Collected the parcel fine. 1 week later and I can see it's still at the depot. No phone number (i.e. they don't want you contacting them) and customer service via email can't give me an ETA on delivery. No notice or indication of delays at time of booking. Last time I use them.

Prompt, efficient. Narrow window for collection/ delivery. Competitive rates.
Would have been 5 Stars. But no live tracking or telephone support had we needed it.

Good experience 4xwheels easy process, clear and very fast next day delivery.

Terrible terrible company don’t deliver to schedule or at all avoid at all costs

Delivery booked and the driver went to wrong address, I had to pay for a re/delivery for the next day and was charged £9.99 for the driver’s mistake, won’t be using again

Easy service to use and picked up on time. Delivery sorted with APC and was delivered to recipient the next day.

They did what we needed to do

Painless transaction
Everything as planned
Will use again.
Thanks guys👍

What a superb company. They would deliver a large parcel, where all the usual couriers wouldn’t. Not too heavy, just a few centimetres too big. Communication was first class, notifying me for every move from pickup to delivery. Would definitely recommend and certainly use them again.

Used for first time to deliver a bicycle.
Have to say I was impressed by the service.
From Durham in the north east to my door
in Stoke on Trent for £45 is good value.
This said I would use Paisley freight again.

Customer service are shocking tried to charge us twice the price to post a item as it was 3 cm bigger (They Say)

One of the very few companies that courier wheels and tyres. Pretty straight forward from start to finish. The only thing I would give them feedback on is, I wish there was a summary page, before confirming payment, otherwise from pickup to delivery, it was a 5 star service.

Terrible , customer service is full of wokeys and liars who get offended when you complain of their poor service . They refuse to refund you for services they are unable to provide , I don't even think they deliver anything just sub it out on the cheapest possible service, minimal communication, no phone , scammers avoid.

Perfect experience from start to finish. All parties very happy.

Great, collected my tyres on time and delivered next day, will definitely use again.

The delivery process was fine and was completed smoothly (4 tyres).
I have only given 3 stars because (a) the company makes it impossible to contact them with queries (there is no phone number at all, and the enquiry I sent online was ignored), and (b) the packaging stipulation for tyres was Draconian given the fact these items are almost indestructible (it took a very long time to package the tyres).

I cannot speak more highly of Paisley and the experience we had of them. From the online interaction for booking a collection, to the tracking of both the box delivery and bike collection/redelivery, and the interaction with local partners over changes to the requirements, they were simply awesome!

Be very careful with this courier. I sent some alloy wheels and tyres with them. I wrapped the wheels in shrink wrap, covered the face of the wheel with cardboard, and wrote the address on them.

Paisley subcontracted to APC who lost two wheels for 48 hrs and delivered two on their own. The wrapping was missing entirely. When the additional two wheels did turn up, one had significant damage.

I contacted paisley who said that as I hadn’t followed their ridiculous packaging requirements to the letter (and they had ‘evidence’), they wouldn’t do a single thing about the fact the drivers hadn’t taken a jot of care of the wheels. They couldn’t care less and it was evident from other reviews that’s how they behave with everyone.

For wheels with tyres, they want them covered in bubble wrap and fully covered by cardboard, so boxed basically. Try finding 4x boxes that fit a 19” wheel and tyre for a reasonable price if at all!

Paisley know this and have written their T&Cs to avoid liability, despite the fact they advertise themselves as wheel couriers and offer fixed pricing on them.

Won’t ever use these or APC again.

From online order to collection and drop off the entire process was super easy. I'll be using Paisley Freight for all my large packages.

I sent a consignment of two brand new car tyres on Tuesday 5th September, next day delivery.
A week later and the tyres have still not been delivered.
To make matters worse the consignment has become separated and one of the tyres is lost somewhere in a distribution Hub in Cannock.
And finally to add insult to injury Paisley Freight have stopped all communications.
Appalling customer service.
USE THESE COWBOYS AT YOUR OWN RISK.