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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their effectiveness and quality, with many finding them to be the best available for tracking needs. The customer service is frequently described as exceptional, with staff members being helpful, kind, and responsive, often going above and beyond to assist. People also appreciate the fast response times and the overall excellent service provided. Reviewers often mention the ease of use and quick setup of the products, along with reliable performance. Many customers are particularly satisfied with the support received, noting that it is prompt, professional, and available even during unusual hours.

What people talk about most

Product

Users describe positive interactions with product. Many customers are impressed with the durability and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the prompt, helpful,... See more

Service

Consumers find service to be positive. Many reviewers describe the customer service as excellent, fast, and... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using them for years and when k tell you they’re amazing, believe it. Today I had an unexpected issue and kemel, my lovely customer services representative was just amazing let me tell you.... See more

Company replied

Rated 5 out of 5 stars

Unexpectedly, nice device and I would recommend it for anyone for security in fast moving life. Not sure about speaker function, never needed but anything else perfect! The size isn’t too bi... See more

Company replied

Rated 5 out of 5 stars

This is such an excellent company!!! I bought a GPS tracking watch for my daughter as she is coming back from school alone now so knowing her location as wel as being able to voice note each other has... See more

Company replied

Rated 5 out of 5 stars

The best out there for all tracking devices on vehicles to luggage. I currently have the vehicle tracker and it's accurate to at least 3 metres. The app is self explanatory with all bases covered f... See more

Company replied


Company details

  1. GPS Supplier
  2. Car Security System Installer

Written by the company

Protect what you love with our GPS Tracker - Everytime and everywhere. With our differnt FINDER devices you able to protect your Cars, Pets, Persons and any object you want.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The worst GPS portal

The worst GPS portal, interface and subscribtion plans.
All 5 stars reviews have to be fake.
We've tested four different suppliers in a past few years... PAJ is as bad as a scam. It is also hard to cancel them on the end because they getting connected with your pay pal.
Avoid at all cost

February 28, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello,

thank you for your review.

We are sorry to hear that you face such issues with our system, which is quite unusual.

Unfortunately, there is no direct contact information here to write to you personally. Please contact our customer support directly:

WhatsApp: +49 176 5781 0417
Mail: support@paj-gps.com

Yours sincerely, Your PAJ GPS Team

Rated 5 out of 5 stars

Great service

Had a problem with our tracker (it probably got thrown one too many times by our learning disabled son) and PAJ were brilliant. A few troubleshooting steps which unfortunately didn’t work and a replacement unit was sent out straight away (covered by our subscription). All very lovely and helpful. The device does a decent enough job of tracking, within the limitations of GPS technology, and gives us peace of mind.

March 26, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your positive review. We are very pleased that you are satisfied.

Kind regards,
Your PAJ GPS Team

Rated 5 out of 5 stars

Absolutely fantastic and instant…

Absolutely fantastic and instant support!!!!! We had lost the tracker, or at least we thought so, and found it shortly after. But the support we received in the meantime with tips on what to do was amazing. And this was not the first time. Thank you so much!!! Will totally recommend this company and its staff and products. Thank you, Petra

March 25, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Good day, thank you very much for your positive review. We are very pleased that you are satisfied. Kind regards,
PAJ GPS Team

Rated 5 out of 5 stars

Perfect service

Perfect service, works also in America
( from Canada to Ushuaia )

March 23, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your positive review. We are very pleased that you are satisfied. Kind regards, your PAJ GPS Team

Rated 5 out of 5 stars

Late evening technical support on a Sunday!

They (specifically Lisa) were able to provide technical support via WhatsApp at 11pm on a Sunday!

March 22, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! Your praise motivates us to continue to assist you as quickly as possible with any questions you may have through our 24/7 customer service.

Kind regards, Your PAJ GPS Team

Rated 5 out of 5 stars

These guys are absolutely amazing

These guys are absolutely amazing. Not only does the tracker work extremely well, but the support team that are there to answer questions or troubleshoot very helpful and great to deal with. They make the journey effortless.
I would also like to add. I live in the Indian Himalayas. And the dog tracker works amazingly well even at four thousand metres hig ,when I go off trekking in the mountains. My house is at twenty three hundred metres high and my dog runs all over the mountains and I always know where she is.
The battery could last longer, however, for the cost of the device I understand.
Great job PAJ team.

March 19, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! Your praise motivates us to continue to assist you as quickly as possible with any questions you may have through our 24/7 customer service.

Kind regards, Your PAJ GPS Team

Rated 5 out of 5 stars

Fast and professional service

I have used this service for over a year and had no issues. Recently my tracker unit failed to power up and charge. PajGps promptly helped me trouble shoot to confirm that the unit was faulty and then replaced the unit with a new one. Fast and professional service! A company that stands behind their products and makes the customer a priority!

March 17, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! Your praise motivates us to continue to assist you as quickly as possible with any questions you may have through our 24/7 customer service.

Kind regards, Your PAJ GPS Team

Rated 5 out of 5 stars

Super service!

Super service!
Very fast response.
Highly recommended!!!

March 8, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! Your praise motivates us to continue to assist you as quickly as possible with any questions you may have through our 24/7 customer service.

Kind regards, Your PAJ GPS Team

Rated 5 out of 5 stars

Great service

Great service

March 5, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! Your praise motivates us to continue to assist you as quickly as possible with any questions you may have through our 24/7 customer service.

Kind regards, Your PAJ GPS Team

Rated 5 out of 5 stars

Very impressive dog tracker.

I updated my PAJ dog tracker to the newer 4G model. Pin point accuracy out in the fields. Many new features and they transferred my subscription with minutes. Most impressed.

March 4, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! Your praise motivates us to continue to assist you as quickly as possible with any questions you may have through our 24/7 customer service.

Kind regards, Your PAJ GPS Team

Rated 5 out of 5 stars

A great company to do business with

A great company to do business with. After sales and tech support service is one of the best I have come across.
I needed a spare charging cable, which was not an optional purchase on the PAJ website, and when I enquired if I could buy one, PAJ sent one to me for free.
The PAJ GPS Smartwatch is also a really good product and has allowed my husband to keep track of me; I have been diagnosed with Frontotemporal Dementia.

March 3, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! Your praise motivates us to continue to assist you as quickly as possible with any questions you may have through our 24/7 customer service.

Kind regards, Your PAJ GPS Team

Rated 5 out of 5 stars

Fastest Responses and Extremely Helpful. Best GPS Tracker for the Price

I bought a GPS model SALIND tracker a few years ago. For some reason it died on me. Worked great with no problems until it died. I contacted (emailed) the company and explained what it was doing. Almost immediately they answered. They sent me a list of things to perform to see if it was usable. It wasn't. I had several email conversations with them. They answered each one immediately. They sent me a new one, free of charge, and helped me get it active. I'm not very good on computers or electronics. I haven't been involved with any other company that answered me that quick and were that knowledgable. I highly recommend them for your next GPS tracker.

February 26, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! Your praise motivates us to continue to assist you as quickly as possible with any questions you may have through our 24/7 customer service.

Kind regards, Your PAJ GPS Team

Rated 5 out of 5 stars

Amazing device

Amazing device, very easy to use. Support is excellent. Battery life is a little challenging but better than other devices.

February 27, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! Your praise motivates us to continue to assist you as quickly as possible with any questions you may have through our 24/7 customer service.

Kind regards, Your PAJ GPS Team

Rated 5 out of 5 stars

Stellar customer support, excellent product

Excellent product (OBD 4G 2.0 Tracker), superb customer service (the politest, quickest and most professional I have experienced)

February 24, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! Your praise motivates us to continue to assist you as quickly as possible with any questions you may have through our 24/7 customer service.

Kind regards, Your PAJ GPS Team

Rated 5 out of 5 stars

Super Service. I had quite a few questions before i…

I had quite a few questions before i purchased the tracker. The team responded very quickly and were extremely helpful. Fitting the tracker was really easy and the app works really well. It does everything that i wanted it to do. Highly reccommended.

February 20, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! Your praise motivates us to continue to assist you as quickly as possible with any questions you may have through our 24/7 customer service.

Kind regards, Your PAJ GPS Team

Rated 5 out of 5 stars

Amazing products & amazing service …

Amazing products amazing customer service. The app is the best gps app I have ever used. I rank PAJ for sure at number 1.
I strongly recommend it to everyone who wants a gps tracking for personal or business use.

February 23, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! Your praise motivates us to continue providing you with our round-the-clock service.

Kind regards, Your PAJ GPS Team

Rated 5 out of 5 stars

Excellent experience with PAJ GPS

Excellent experience with PAJ GPS. The strap broke tonight on my dad’s watch. It’s crucial he wears it as he has dementia and goes walkabout a lot and we have to go find him. Within minutes of me sending pictures through of the broken watch, they confirmed they would send a replacement out and an email was sent with the details. The watch is brilliant for finding my dad. Very quick at tracking and accurate with location. We have also set alarms and boundaries which alert us when he goes outside them. Great product.

February 20, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! Your praise motivates us to continue to assist you with any questions you may have as quickly as possible with our 24/7 customer service.

Kind regards, Your PAJ GPS team

Rated 5 out of 5 stars

Great customer service

The response from the customer service is very quick and helpful.

February 18, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! Your praise motivates us to continue to assist you as quickly as possible with any questions you may have through our 24/7 customer service.

Kind regards, Your PAJ GPS Team

Rated 5 out of 5 stars

World class customer service is just the beginning…

I have tried a few different devices and services monitoring my vehicle via GPS, and there really is no comparison. PAJ-GPS is the best. And I’m not just talking about the device, but the customer service you get with the folks at PAJ is top notch. Every single time I have had a question or when I needed to adjust the app to suit my needs, whatever the query, I got first class support, and immediately. This organization sets the bar. Been using them for years and will continue to. And this is the part that really gets me, and you’ll have to see for yourselves to believe it…… they are less expensive than just about every other service. No bs, check it out yiurself, you won’t regret it.

February 16, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! Your praise motivates us to continue to assist you as quickly as possible with any questions you may have through our 24/7 customer service.

Kind regards, Your PAJ GPS Team

Rated 5 out of 5 stars

Customer Service is excellent

February 12, 2026
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you very much for your fantastic five-star rating! We appreciate your trust and are here to continue providing you with the best possible service.

Best regards, Your PAJ GPS Team

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