First time ordering from Pam Pam. Order updates great and Tee arrived quickly and nicely packaged in recyclable packaging. Tee lovely quality and great price. Very happy ... I'll be back.!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic pair of Adidas trainers my daughter will love them when she opens them at Christmas! This brand has great communication skills…your never left wondering when or where your purchase will tu... See more
Company replied
Pam Pam were the only website I could find which had the new balance trainers I wanted in my size. My order was dispatched immediately and received quickly and as they had a discount on I ended up... See more
Company replied
Really happy with my experience. My trainers arrived really quickly, both pairs looked better in real life than the photos online and they fit perfectly. Didn't need to send anything back so cannot co... See more
Company replied
Company details
Written by the company
Pam Pam is a women's sneaker, clothing and lifestyle store attracting women that feel comfortable in their own choice in style.
Contact info
J & S House, Denton Drive, CW9 7LU, Northwich, United Kingdom
- 01606359100
- info@pampamlondon.com
- pampamlondon.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping was smooth and the product was…
Shipping was smooth and the product was exactly as pictured.
I am very satisfied.
May 16, 2022
Reply from pam pam london
Hello Seako,
This is massively appreciated, we will be sure to pass the good feedback onto the team, thanks for being such a great customer!!!
Kind regards,
Pam Pam London.
Reply from pam pam london
Hello,
Thanks for the kind words, I will pass this on to the warehouse team.
Kind regards,
Pam Pam London.
I’m very upset with my order
I’m very upset with my order. Besides the poor packaging, I had to ship my order to spain and at the checkout said that all the taxes and shipping rates where included. When I got the package I had to paid around 17 euro for customs fees (that I understand that where included in my shipping price).
April 17, 2022
Reply from pam pam london
Hello Daniel,
I am truly sorry to see this review.
After further investigation, I can see that this situation has been resolved via email, if there is anything else we can help with though, please do be sure to reach out to us.
Kind regards,
Pam Pam London.
Avoid!!!
Avoid. Ordered an item. It sais is delivered. But a picture with the delivered item is not my door step and not at my any of the 5 neighbour doorbells I rang. There are plenty of places you can buy the same item with better delivery. I didn’t know that they deliver without signature. Just avoid. This was my last order with pampam. I wanted to support them after re-opening, but no.
April 14, 2022
Reply from pam pam london
Hello Alice,
I am truly sorry to see this review.
After further investigation, I can see that this situation has been resolved via email, if there is anything else we can help with though, please do be sure to reach out to us.
Kind regards,
Pam Pam London.
Always great service and variety of…
Always great service and variety of stock.
Very sad that Pam Pam is closing.
Thank you
January 31, 2022
Reply from pam pam london
Hello Paul,
Thanks for your lovely review.
I am happy to let you know that we are back open! Happy shopping!
Kind regards,
Pam Pam London.
Fuming!
Bought a pair of shoes and the day after the business went into liquidation. The shoes are a size too big so now unable to return them. I think it’s disgusting that I was allowed to purchase. I’m now stuck with a pair of shoes that are too big!
January 31, 2022
Reply from pam pam london
Hello Sam,
I can confirm that you are able to return these to us as we are back in business now, I will drop you an email now and we will get this sorted out.
Kind regards,
Pam Pam London.
Very good price and quickly delivered
January 29, 2022
Reply from pam pam london
Hello Gail,
Thanks for the fab review, we really appreciate it.
Kind regards,
Pam Pam London.
Reply from pam pam london
Hello James,
Thanks for your lovely review.
I am happy to let you know that we are back open! Happy shopping!
Kind regards,
Pam Pam London.
Order sent back to store
I ordered clothes online, but they've been returned due to PayPal autofilling an incorrect address. Can these please be sent back to the correct address? I emailed and left a voicemail.
January 26, 2022
Reply from pam pam london
Hello Devin,
I am truly sorry to see this review.
After further investigation, I can see that this situation has been resolved via email, if there is anything else we can help with though, please do be sure to reach out to us.
Kind regards,
Pam Pam London.
Don’t allow you to return items and…
Don’t allow you to return items and there is no warning for this before you purchase it!
January 25, 2022
Reply from pam pam london
Hello Grace,
I hope you are well.
I can confirm that we do accept returns, please see our returns policy below:
https://pampamlondon.com/pages/delivery-returns
If you need any more assistance, I am more than happy to help you out, please don't hesitate to drop us an email.
Kind regards,
Pam Pam London.
Fast and reliable postage with great…
Fast and reliable postage with great packaging. Would buy from here again!
January 25, 2022
Reply from pam pam london
Hello Be,
Thanks so much for your review!
I received the parcel
I received the parcel, everything is just great. I will use the service in the future.
January 24, 2022
Reply from pam pam london
Hey Viktoriya! Thank you for leaving us five stars!
Reply from pam pam london
Thank you for the review Lorraine!
Reply from pam pam london
Thank you for leaving us five stars! :)
Reply from pam pam london
Thank you for leaving us five stars Rachael!
Speedy delivery
Great shoes, delivered quickly. First time with Pam Pam will use them again :-)
January 20, 2022
Reply from pam pam london
Glad you found us Tamarah! Thanks for the five stars :)
Great store and my items were packaged…
Great store and my items were packaged really well. Really quick delivery. I will continue to shop with you. Cheers
January 20, 2022
Reply from pam pam london
Thank you Nancy!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.