I’ve ordered from Pampas & Bloom a couple times now. Amelia does an incredible job at offering a great quality product and is committed to offering the best customer service. She’s forever personally... See more
Company replied
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See what reviewers are saying
What a difference these make to my home - purchased the Pink & Blush Pink Bunny Tails and the Natural Purple Bunch, very very pleased with how they look & the quality of them all. Super speedy deliver... See more
Ordered the Monochrome pampas on Friday 26th, received today 30th and they are gorgeous. Brilliant quality. Look absolutely stunning in my livingroom! Couldn’t be happier with them! Will definitely be... See more
After my emails having gone into the junk mail folder a couple of times, Amelia has been able to help with my returns request which she did so out of hours which was much appreciated. Though one of my... See more
Company replied
Company details
Written by the company
Real, sustainable, hand tied & naturally dried bunches
Contact info
Leeds, United Kingdom
- hello@pampasandbloom.co.uk
- pampasandbloom.co.uk
Poor customer service and poor quality products
Ordered some dried flowers and they looked nothing like the online picture. The colour was obviously enhanced online and the flowers themselves looked dead and withered. There was also excessive shedding.
I contacted the company to ask for a return/refund.
They agreed after seeing the photo that the flowers were damaged, yet said I had to pay for my own return as it was company policy. I then replied with my customer rights and they didn’t reply. I tried again, and it was clear they did not want to reply.
I ended up claiming through PayPal and got my full refund.
A shame, as if they had just agreed for a free returns, I would have sent the product back and all would have been resolved.
April 3, 2023
Unprompted review
Items purchased good quality and nicely…
Items purchased good quality and nicely presented. Personalised gift card unusable as half the message missing.
December 4, 2022
Amazing Service and Products
Great communication when there was a slight delay in delivery. And the quality of the products is amazing. Love my Pampas. Thank you :)
November 10, 2022
Always gorgeous with excellent service
November 3, 2022
Perfect service
Perfect service! Went above and beyond to get us a beautiful gift to take to a friends birthday party.
September 29, 2022
Beautiful arrangement and vase
October 15, 2022
Great product!
September 25, 2022
My first order was so quick and…
My first order was so quick and efficient and I love my flowers they brighten up my dining room enormously!
July 18, 2022
Fabulous!
Fabulous. Amelia went above and beyond to make sure i was happy with my bunch and kindly sent out extra few pampas! Thanks
December 2, 2021
Lovely bunch but a bit small
Love the service. The bunch was quite small relative to the picture which is why I've knocked off a star.
November 28, 2021
Fab product gorgeous quality
November 20, 2021
Loved my pampas
Loved my pampas! And loved how accommodating pampas and bloom were! Thank you so much :)
October 11, 2021
Reply from Pampas & Bloom
Hey Amreet,
Thank you so much for your lovely review! So glad your experience with us was a positive one :)
Kind regards,
Amelia @ Pampas & Bloom
So Fluffy!
Love them! They're so fluffy and have such minimal shedding, they're a lovely accent to my table. Thought they were larger so wish there was a size guide but love them regardless
October 11, 2021
Reply from Pampas & Bloom
Hey Jessiara,
Thank you so much for your lovely review & feedback! We will definitely look at popping a size guide on the website to hopefully avoid disappointment. Please let me know if theres anything else we can do for you in the meantime - always happy to chat over on hello@pampasandbloom.co.uk :)
Kind regards,
Amelia @ Pampas & Bloom
I’ve order from pampas & bloom 3 times…
I’ve order from pampas & bloom 3 times now, each time the quality has been superb! I have no faults packages well & excellent quality. I have tall pampas in a vase on my landing & then black & the white bunny tails in vases.
Will be returning for more once I’ve decided :)
October 1, 2021
Reply from Pampas & Bloom
Hey Rachel,
Thank you for your kind words & glowing review - I'm so happy to hear you've returned to us 3 times and your Pampas & Bunny Tails have happy homes on your landing!
If you'd like to email me on hello@pampasandbloom.co.uk I'd love to offer you a gift from us for your next purchase :)
Kind regards,
Amelia @ Pampas & Bloom
over priced
Unfortunately very over priced, the parcel arrived and the flowers where small and did not match the pictures online. There where hardly any for £58.00!! I did message the shop to let them know I was not satisfied and the woman said that she would try and assist but didn’t offer any help or alternative so I decided to leave a review. I was hoping for a suggestion but nothing was put forward. I have sent the flowers back but not had my refund yet which is disappointing.
October 1, 2021
Reply from Pampas & Bloom
Hi Emma,
I’m really saddened to read your review here after our exchange over email earlier this week.
I would usually offer a replacement or additional stems when a customer such as yourself is dissatisfied, but in your initial email you stated you’d like a refund so I provided our return address as requested. I offered to help you further, but you then emailed back confirming that you’d be returning the bunch. At this point I wrongly assumed the issue was resolved, I’m sorry if you felt there was something more I could have done.
Thank you for sending your bunch back to us, I received it yesterday. I’m yet to open it & process your refund as I’ve had a busier than normal week this week - unfortunately these things can take more time for small businesses like ours.
I’ll be sure to have a look at your bunch tomorrow & will process your refund accordingly. I really appreciate your patience, thank you.
If there’s anything else I can do for you or if you’d like to continue the conversation, please email me on hello@pampasandbloom.co.uk
Kind regards
Amelia @ Pampas & Bloom
Great company 👌🏼
Great company 👌🏼
Bunny tails and vases were packed really well and package was received really quickly....
Also the condition of the bunny tails were much better than other places I have bought them
September 19, 2021
Reply from Pampas & Bloom
Hi Carly,
Thank you so much for your lovely review. I'm so glad to hear you received your bunch quickly & thought it was well packaged. We really pride ourselves on quality stems, so I'm also really glad to hear our Bunny Tails exceeded your expectations!
Kind regards,
Amelia @ Pampas & Bloom
Loved my pampas grass.
September 10, 2021
Reply from Pampas & Bloom
Hey Elise,
Thank you so much for your review - I'm so glad to hear you loved your Pampas Grass.
Kind regards
Amelia @ Pampas & Bloom
Fantastic quality
Fantastic quality. Super speedy delivery (5 hours from ordering to delivered). Value for money
September 10, 2021
Reply from Pampas & Bloom
Hi Joanne,
Thank you so much for your lovely review - so happy to hear you were pleased with our fast delivery, quality & value.
Kind regards,
Amelia @ Pampas & Bloom
Really happy with black pampas grass I…
Really happy with black pampas grass I ordered. Well packaged and arrived on time.
August 29, 2021
Reply from Pampas & Bloom
Hey Kitty,
Thank you so much for your lovely review! So glad to hear you love your Black Pampas :)
Kind regards,
Amelia @ Pampas & Bloom
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