Panda Security ES Reviews 8,976

TrustScore 4 out of 5

4.0

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Rated 3 out of 5 stars

I have mixed feelings. On the one hand, learning that my PC is full of malware is bad, but learning that the software I was proud of using isn't really protecting my PC has been too disappointing to e... See more

Company replied

Rated 5 out of 5 stars

It is a great platform Service is good, a little difficult to reach CS. I think that protecting social media y accounts must be a to do priority. Also, the VPN is often disconnected,... See more

Company replied

Rated 1 out of 5 stars

Sorry to say! I think Panda has voluntarily or involuntarily introduced us to a kind of swindle. Just an attempt to ask for technical support, I ended up in the clutches of the smart AnyTeck 365,"A... See more

Company replied

Rated 5 out of 5 stars

Since I started using it, it has helped me a lot to avoid visiting pages that are dangerous; thanks to it, I am protected from someone stealing my personal information.

Company replied

Company details

  1. Software Company

Written by the company

Panda Security es uno de líderes mundiales en seguridad informática. Ofrece eficaces soluciones antivirus para proteger dispositivos Windows, Android y Mac. La tecnología Panda Security está especialmente diseñada, entre otras cosas, para proteger la navegación en Internet de sus clientes (compras o juegos online, control parental, banca online…) además de garantizar la seguridad de su red Wi-Fi de ataques de terceros.

¡SIMPLEXITY!

Written by the company

Panda Security hace fácil lo complejo
Navega, compra, juega online en toda seguridad con la mejor tecnología Panda Security

Contact info

4.0

Great

TrustScore 4 out of 5

9K reviews

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Rated 3 out of 5 stars

No posible to perform in depth analysis

I installed Panda Dome (basic) in three computers. When trying to perform the In Depth Analysis of one of them (my main computer) the program crashed by reason of a SVCHOST.EXE file located in the Prefetch folder. I eliminated all these files and subsequently the program crashed at the Recycle Bin folder by reason of a desktop.ini file which I was unable to eliminate. I took contact (by phone) with Spanish support AnyTech365. The technician who dealt with me was very kind and he spent a good deal of time with me, but he was unable to solve the problem on the spot, He talked about a malware and he made me offers rather pricey which are not affordable for me. I took the PC to an around the corner independently service and currently they are working in it.

April 7, 2022
Unprompted review
Panda Security ES logo

Reply from Panda Security ES

Dear Antonio,
At Panda Security we work really hard to provide the best service and deserve the trust of our customers. We are sorry to hear that you had a bad experience, it is something that does not fit our standards and therefore we want to understand what elements went wrong as well as help you resolve your complaint. We will be happy to address any of your complaints and ask you to add as many details as you can regarding what caused such a situation of displeasure, please send us more information to this email address: panda.customer.service@watchguard.com.
Thank you very much for your understanding and help and, again, we are sorry for any inconvenience caused.
Best regards,

Panda Security

Rated 1 out of 5 stars

They have not been able to solve a…

They have not been able to solve a problem that I was overcharged for a package and I could not request a refund for a purchase that I did not authorize

April 4, 2022
Unprompted review
Panda Security ES logo

Reply from Panda Security ES

Estimada Daniela,
En Panda trabajamos duro para proporcionar el mejor servicio y merecer la confianza de nuestros clientes. Nos comprometemos con el cumplimiento del 100% de todas las leyes y reglamentos, así como con el comportamiento ético en todos los aspectos de nuestro negocio. Lamentamos que hayas tenido una mala experiencia, es algo que no encaja en nuestros estándares y por ello queremos entender cuáles son los elementos que han fallado además de ayudarte a solucionar tu queja. Estaremos encantados de atender cualquiera de tus quejas y te pedimos que nos añadas todos los detalles que puedas referente a lo que provoco tal situación de disgusto, te rogamos nos envíes más información a esta dirección de correo: panda.customer.service@watchguard.com.
Muchas gracias por tu comprensión y ayuda y, de nuevo, lamentamos las molestias ocasionadas.

Atentamente,

Panda Security

Rated 1 out of 5 stars

malditos me estafaron pague y no se…

malditos me estafaron pague y no se puede descargar,,,

March 12, 2022
Unprompted review
Panda Security ES logo

Reply from Panda Security ES

Hola Carlos,

Sentimos mucho el error. Por favor, facilítanos un email de contacto y número de referencia si lo tienes y nos pondremos en contacto cuanto antes para solucionar este problema.

Gracias,

Tu equipo de Panda Security

Rated 3 out of 5 stars

There is an option called firewall

There is an option called firewall, which blocks a lot of things, what I would like them to do is allow us to select the programs or services that we want that are not blocked.

March 7, 2022
Unprompted review
Panda Security ES logo

Reply from Panda Security ES

Hello,

Thank you for taking the time to rate us. We value your feedback, and we'll use it to improve our services and support.

If you have any problems with this or need further assistance, please contact our support directly using the following link:
https://www.pandasecurity.com/en/support/#homeusers

Enjoy your day and take care!

Your Panda SecurityTeam

Rated 5 out of 5 stars

Is a great experience use the panda…

Is a great experience use the panda sofware, I have beee used for 14 years, is so great, great technical support

March 3, 2022
Unprompted review
Panda Security ES logo

Reply from Panda Security ES

Good afternoon Edgar,

Thank you for taking the time to share your experience with us.

We are happy to hear you are satisfied with the service.

Thank you for being a loyal customer!

Your Panda Security team

Rated 4 out of 5 stars

I think the product is great but not the marketing messages

I think the product is great but, all that popup messages about "Passwords" and "Renoval subscription" where very bored and non atractive. Less is better.

March 2, 2022
Unprompted review
Panda Security ES logo

Reply from Panda Security ES

Good afternoon Dave,

Thank you for taking the time to rate us. We value your feedback, and we'll use it to improve our services and support.

We understand how inconvenient ads and offers can be and appreciate you bringing this to our attention. This was certainly not the experience we wanted you to have.

If you have any problems with this or need further assistance, please contact our support directly using the following link:
https://www.pandasecurity.com/en/support/#homeusers

Thank you,

Your Panda Security Team

Rated 5 out of 5 stars

Travis is a great representative!!!

I am writing this review to make sure your company knows what a great customer service representative Travis is.
My interaction with him was extremely positive! He took care of of everything and answered all my questions in a way I could understand.
Give this man a raise!!! He deserves one.
Thanks,
Bonnie DeHart.

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

great service

great service only issue i find is its slower to load up when you switch laptop on but its great security wise

April 23, 2021

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