The latest advert shows a European lady enjoying her jewellery that “she” designed. The address published is in the USA. The name is a play on Pandora Jewellery. Most important the returns address is... See more
Company replied
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Review summary
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Reviews shaping this summary
Bought the Two-Tone Heart Knot “S925” ring. Within about a month of normal wear it visibly discoloured and even turned the wearer’s finger green. Their own product page claims it “doesn’t oxidize,”... See more
Terrible rubbish ! Don’t waste your money …… thought I was ordering through Pandora not this band of crooks !!! My bad should have checked before I paid it was the real deal …. Expensive mistake to... See more
I ordered like many thinking this was Pandora sold by another Jeweller. When I ordered it didn't say a delivery time but had 3 weeks before Christmas, they arrived after and having ordered 3 items fo... See more
Company replied
Company details
Contact info
1111B S Governors Ave STE 20849, 19904, Dover, United States
- 2563841113
- support@pangamajewelry.com
- pangamajewelry.com
1.4
Bad
228 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I ordered 2 charms and 2 min later I…
I ordered 2 charms and 2 min later I asked to cancel and i was answered immediatly by customer service letting me know i can not cancel and have to wait for my order to arrive nd then would be able to return.
well its been about 2 weeks and i have been emailing , messing on IG calling and leaving voice messages and no one is responding.
I need to return these charms and get my money back! this is getting very fustrating and feels like a scam!
customer service I NEED HELP PLEASE GET BACK TO ME TO RETURN THESE ITEMS
December 5, 2025
Unprompted review
Reply from Pangama Jewelry
Thank you for your review, and we’re sorry to hear about your experience. Our cancellation policy allows customers to cancel within 15 minutes through the confirmation email, as orders are immediately sent for processing. After this time, the order can still be returned for a refund once delivered.
We can confirm that our customer support team responds within 24 hours, and we are here to assist you with your return. Please reach out to us directly with your order details, and we will provide the full return instructions so you can send the items back for a refund.
Every charm looks so detailed and well…
Every charm looks so detailed and well made. My order took about a week and everything arrived safely in the cutest box. I even kept it to store my charms.
December 4, 2025
Unprompted review
Bought a bracelet and a few charms for…
Bought a bracelet and a few charms for my mom's birthday and she absolutely loved them! The box was beautiful and the quality is amazing.
December 4, 2025
Unprompted review
Cheap and very tiny Jewelry
I ordered two sets of earrings and necklace to give as gifts. When I received them they only sent one gift box. I sent them an email to request another box. They replied that they only send one box per order and that I would of needed to inform them when I placed my order to have two gift boxes and would have to be charged extra. Their jewelry is very small and cheaply made. I am sure it is not sterling silver as they claimed on their website. I typed pandora on Google search and it automatically sent me to Pangama site. Unfortunately I did not pay attention until I placed an order. Google search needs to look into why it does not send to Pandora as typed and redirects automatically to Pangama. It’s fraudulent advertising.
November 19, 2025
Unprompted review
Reply from Pangama Jewelry
Thank you for your feedback. Our standard packaging includes one gift box per order; additional boxes can be purchased at checkout if needed. We’re always happy to assist with special packaging requests when informed in advance.
All of our jewelry is made from the materials stated on our website, including 925 sterling silver. We are not affiliated with Pandora, and we do not control Google’s search suggestions or how ads appear.
If you need further assistance, please contact us at support@pangamajewelry.com — we’re here to help.
Scam
I accidentally purchased your product, which I do not want. The order will be shipped free of charge, but I have to pay for shipping to return the product. I was not informed of this before making the purchase. This is a scam. Either you refund my money immediately, or I will request a refund from my bank. My order number is #73762.
December 3, 2025
Unprompted review
Reply from Pangama Jewelry
Thank you for your review. We’re sorry to hear about the confusion regarding your order. Our return policy, including the requirement for customers to cover return shipping costs when they no longer wish to keep an item, is available on our website.
Orders can be canceled within the 15-minute cancellation window through the confirmation email. As the order was not canceled during that period, it proceeded to fulfillment and can now be returned through our standard return process.
Please contact us at support@pangamajewelry.com with your order number, and we will be happy to assist you further.
Won't cancel order
This company needs to be closed down. I called within minutes of placing my order to cancel. No one answers the phone. They email and email and email and just say the same thing. I just wanted my order cancelled and my credit card charges removed. They kept saying it's already processed and cant be cancelled.. Now I have to send it back as I dont want them. Brackets are too small and the charms are cheap looking.
Further to my original complaint, I now have to send it back and pay for the return. How screwed up is that. So frustrating and waste of time and now money.
November 20, 2025
Unprompted review
Reply from Pangama Jewelry
Hello,
Thank you for your feedback, and we’re sorry for the inconvenience you experienced.
Our orders are processed automatically within minutes so they can be shipped as quickly as possible. Because of this, cancellations are no longer possible once an order enters fulfillment, which is why our team directed you to the return process instead.
We also handle all customer support through email to ensure accurate and timely assistance, and we’re sorry if this felt repetitive.
If the items are not what you expected, you are welcome to return them for a full refund. Please contact our team and we’ll make sure the process is smooth for you.
Gorgeous charms for pandora bracelet
I ordered 3 charms thinking it was pandora site. Completely my own fault. Sent an email to explain my mistake, got a reply very quickly assuring me that if I was not satisfied when they arrived I could return for a full refund. Full tracking sent to me from processing to delivery. Came today and they are gorgeous, not pandora but my daughter won't know the difference. Would order again.
December 2, 2025
Unprompted review
As with others here
As with others here - I googled Pandora and this Pangama Jewelry comes up first .I didn't even notice as I guess both are a " P " name ...
Placed my order - and when I went to "track my package" saw the order was coming from China. KNEW immediately that I screwed up ( I admit it) ... hoping for the best - I waited to receive the product . I ordered a charm for a bracelet. The charm is advertised to have words on it ( mother /daughter charm ) it is not custom engraved. THE CHARM IS SOOO SMALL AND THE WRITING ON IT MIGHT POSSIBLY BE SEEN UNDER A MICROSCOPE. Garbage . I wish i noticed I was on Pangama site and not Pandora ... my stupidity ... Am now trying to return it and get them to pay the shipping LOLOLOLOL. money down the drain ,,,,,,,
November 28, 2025
Unprompted review
Reply from Pangama Jewelry
Hello,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
Pangama Jewelry is not Pandora, nor are we affiliated with them in any way. We understand how this can be confusing, especially when searching online, but we always display our brand name clearly on our website and at checkout.
Regarding the charm you received, we’re sorry it didn’t meet your expectations. The design does feature small engraved details, but it should still be readable without difficulty, so we appreciate you bringing this to our attention. You are welcome to return the item through our standard return process, and our team is here to assist you with that.
Please reach out to our support team so we can help resolve this for you as smoothly as possible.
you a very hard to get ahold of..I see…
you a very hard to get ahold of..I see in my order that you have shipped the wrong charm..I ordered a December charm and you have it as January..I do not want this item. Order # 58004 ordered Nov 20 Please cancel this order I am not paying for it and will call my credit card if you do not
Pat MacPherson
November 20, 2025
Unprompted review
Reply from Pangama Jewelry
Hello Pat,
We’ve checked your order, and the charm was shipped exactly as selected during checkout. Once the package arrives, you are welcome to return it through our standard return process for a refund.
I would give no starts
I would give no starts. PLEASE AVOID..... I tried to cancel my order that I made this morning and was told it was too late..... Terrible service.
December 1, 2025
Unprompted review
Reply from Pangama Jewelry
Hello,
Thank you for your feedback, and we’re sorry for the frustration this caused.
Our system processes orders automatically within minutes so they can be shipped as quickly as possible. Because of this, cancellations are no longer possible once an order enters fulfillment, even if it was placed earlier the same day.
You are still welcome to return the items once they arrive, and our team will be happy to assist you through the return process.
If you have any questions, please reach out — we’re here to help.
SCAM
I also thought this was Pandora. It seems that when you google Pandoro, this company comes up and many get fooled. Thankfully I ordered with Pay Pal and can get their help....
.
November 30, 2025
Unprompted review
Reply from Pangama Jewelry
Hello,
Thank you for your review — we understand the concern.
To clarify, Pangama Jewelry is not Pandora and not affiliated with them. Some customers reach us through Google search results, but we always operate under our own brand name.
Your order is safe, and you are welcome to contact us directly at support@pangamajewelry.com if you need any assistance. We’re here to help and ensure everything is resolved smoothly.
Very Disappointing Experience
I had a terrible experience with Pangama Jewelry. I ordered a red bracelet, but the delivery was unsuccessful — and despite that, I still haven’t received a refund. Their customer service is extremely slow, unhelpful, and not customer-oriented at all. Every reply takes ages, and when they finally respond, they don’t actually solve anything.
At this point, the whole process feels like a scam. I strongly recommend avoiding this company. Don’t waste your time and money!
November 3, 2025
Unprompted review
Reply from Pangama Jewelry
Hello,
Thank you for your feedback — we’re sorry to hear about your experience.
We want to clarify that we always provide a resolution for unsuccessful deliveries, either through a refund or a reshipment once the tracking is updated. We do not leave customers without support.
Our team normally replies within 24 hours, but during the Black Friday season response times may be slightly delayed due to higher volume. We apologize if this affected your experience.
Please email us at support@pangamajewelry.com with your order number, and we’ll resolve this for you right away.
Don’t buy fake products
I bought this after receiving a email though it was Pandora items have arrived they are not silver just cheap tack metal this is so not right that we British people are been scammed by these Chinese companies some thing need to be done to stop this how would china feel if we scammed them I want my money back not paying nearly a hundred pound for cheap tack don’t buy from this company it’s not legal I’ve had the things I bought examine and it’s just cheap metal made to look like silver
November 30, 2025
Unprompted review
Reply from Pangama Jewelry
Hello,
Thank you for your review — we’re sorry to hear you feel this way.
To clarify, Pangama Jewelry is not Pandora and not affiliated with them. Some customers reach us through promotional emails or Google results, but we always operate under our own brand name.
All of our jewelry is crafted from 925 sterling silver, and every piece is inspected before shipping. We do not use “cheap metal,” and we would be happy to review any documentation you have so we can investigate further.
You are welcome to return your items for a refund through our standard return process. Please contact us at support@pangamajewelry.com, and our team will assist you right away.
We take these claims seriously and are here to help resolve the issue.
I ordered by mistake thinking it was…Pandora jewelry
I ordered by mistake thinking it was Pandora. Tried to cancel minutes later and was told it was already too late. That’s BS! I won’t return it because I’d have to pay shipping again.
China is out to scam people, so digusting!
November 28, 2025
Unprompted review
Reply from Pangama Jewelry
Hello,
Thank you for sharing your feedback — we understand your frustration.
To clarify, Pangama Jewelry is not Pandora and not affiliated with them in any way. Some customers land on our website through Google search results, but we never advertise ourselves as Pandora.
Regarding the cancellation, our system sends all orders to fulfillment immediately after they’re placed, which is why we were unable to cancel yours a few minutes later. You are still welcome to return the item, and our team can guide you through the process at support@pangamajewelry.com.
We’re here to help and appreciate the opportunity to resolve this for you.
AVOID PANGAMA
The website i clicked redirected me to pangama didn't realise until it was too late . Received the order and it looks lile a cheap knockoff asked to return but they said at my cost which is around half the price the order was
AVOID
November 25, 2025
Unprompted review
Reply from Pangama Jewelry
Hello,
Thank you for your review — we’re sorry to hear about your experience.
To clarify, Pangama Jewelry is an independent brand and not affiliated with Pandora, though some customers may reach us through Google search results.
We’re also sorry the item didn’t meet your expectations. You are welcome to return it, and as stated in our policy, return shipping is covered by the customer for international orders.
If you contact us at support@pangamajewelry.com, we’ll be happy to help you with the return process and review your case.
Waiting on some kind of confirmation on…
Waiting on some kind of confirmation on my order. I went to Google for Pandora and apparently this site popped up.Now I’m sure this is a scam site after reading the latest bad reviews. Shame on you and remember karma is a B - - -h what goes around comes around .Well I ordered 3 charms middle of November still no confirmation, this is now January 1st. You have my money, where’s the product????
November 14, 2025
Unprompted review
Reply from Pangama Jewelry
Hello,
Thank you for sharing your concerns — we completely understand how frustrating this situation may feel.
First, we want to clarify that Pangama Jewelry is not Pandora, nor are we affiliated with Pandora in any way.
Regarding your order, you will absolutely receive a confirmation email. Sometimes it may land in the spam or promotions folder, so we kindly ask you to check there as well. If you still cannot find it, please contact us directly at support@pangamajewelry.com, and we will immediately resend your order confirmation and provide full tracking details.
We understand the importance of trust, and we are always here to help. Your order is safe, and our team is ready to assist you with anything you may need.
this website is made to scam people
this website is made to scam people, I was thinking that I was buying from a different store , there is not an easy way to cancel your order and I have read that pangama is not going to answer your cancelation email until your order already shipped ,I'm going to make a report to the federal trade commission, better business bureau ,attorney general and ,if my order is not made of silver ,I will start a refund petition trough paypal .
November 24, 2025
Unprompted review
Reply from Pangama Jewelry
Hello,
Thank you for sharing your concerns. Pangama Jewelry is a legitimate brand, and all orders placed on our official website are processed immediately, which is why cancellations are not always possible once an order enters fulfillment. We do reply to cancellation requests, but if the order is already being prepared, we are unable to stop it.
We also want to reassure you that our items are made from 925 sterling silver. If you are not satisfied once your order arrives, you are always welcome to return it for a refund in accordance with our return policy.
If you need help with tracking or the return process, we are here to assist.
This is a SCAM..
This is a SCAM... called 5 minutes after placing order and receive the voicemail to leave a message.No name of the company nothing. My Credit card was charged immediately . I inform my credit card company.It's a scam and I want to cancel the order. I am contacting the attorney general. The phone number appears to be in Alabama number.I will contact every attorney generals office.
November 23, 2025
Unprompted review
Reply from Pangama Jewelry
Hello,
Thank you for sharing your concerns. We understand how alarming it can feel when something doesn’t seem right, and we would like to clarify the situation clearly.
Pangama Jewelry is a legitimate company, and your order was successfully placed through our official website. As with all online stores, payments are processed immediately at checkout — this is standard practice and is outlined in the policies accepted during purchase.
Regarding the phone line: due to the extremely high volume of orders and inquiries during the Black Friday period, our customer service operates exclusively via email. Calls are redirected to voicemail, which is why you were asked to leave a message. This does not indicate any form of scam — it is simply how our support system is structured during peak season.
Once an order has entered fulfillment, we are unable to cancel it. However, you are welcome to return the item once it arrives, and a refund will be issued as soon as it is received back at our fulfillment center.
We remain fully committed to assisting you within the policies agreed to at checkout.
If you need help with tracking or with the return process once your package arrives, we are here to assist you.
TitleExtremely Poor Customer Service & Refusal to Honour Cancellation
I placed an order with Pangama Jewelry and tried to cancel it less than 24 hours later after realising it had not yet been shipped. Their own tracking showed the parcel was still “awaiting collection” and had not entered the delivery network.
Despite this, I received multiple generic replies claiming it was “too late” to cancel. I sent six emails over several days, repeatedly pointing out that the item had not been dispatched — yet they still refused to process a simple cancellation and refund.
The lack of transparency, the refusal to acknowledge clear tracking information, and the ongoing delays in issuing a refund have been incredibly frustrating. This is not the level of service I would expect from a reputable company.
I would strongly advise others to be cautious when ordering, especially if you may need to amend or cancel your order, as communication and customer service have been extremely poor in my experience.
Hi Pangama Jewelry,
Thanks for your response. I want to reiterate that I reached out directly and repeatedly about a cancellation and full refund for an order that had not yet shipped.
- I sent six emails over several days, clearly pointing out that the tracking showed “awaiting collection” and that the item had not entered the delivery network.
- I requested a simple cancellation and refund, but I did not receive timely or helpful replies addressing my specific situation.
Given the evidence, I’m asking for:
- An immediate cancellation and full refund for the order that had not shipped.
- A clear, direct commitment to improve pre-dispatch cancellation clarity in your communications and policies.
- A direct contact channel for ongoing issues to avoid public posts in the future.
While I appreciate the explanation about how orders are processed, the lack of timely resolution to a verifiable pre-dispatch situation remains disappointing. A swift reversal and confirmation of the refund would be appreciated, and I’m open to updating this review if you can demonstrate that you’ve addressed my concerns and improved response times.
November 22, 2025
Unprompted review
Reply from Pangama Jewelry
Hello Helena,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the frustration you experienced.
For clarification, once an order is confirmed on our website, it is automatically forwarded to our fulfillment center for processing. At that point, we are no longer able to cancel it, even if the tracking page still shows “awaiting collection.” This status only indicates that the carrier has not yet scanned the parcel into their network — not that the order is unprocessed or still in our warehouse.
We apologise if this was not clearly communicated during our conversations. Our team responded based on the live status of your order within our system and in accordance with the policies accepted during checkout.
Please rest assured that customers are always welcome to return their order once it arrives, and a refund is issued as soon as the returned package is received back at our fulfillment center.
We truly appreciate your feedback, as it helps us continue improving the clarity and efficiency of our communication.
If you need any additional assistance, please feel free to reach out to us directly.
BEWARE! WRONG ITEM SENT. POOR CUSTOMER SERVICE
I ordered the green Luminous Dog charm for my wife's birthday and was sent an orange one with a bee. Gift ruined. Contacted support clearly stating i received the wrong item (WITH PROOF) and they respond telling me my delivery was completed, not even addressing the issue. After waiting another 24 hours for a response, they ask for pictures. 48 hours down the drain to ask for something that was provided in the original email. This company is infuriating. They don't read or see properly and give you the run around when you have an issue. This is my first and LAST time using this service. Just spend the extra $ on Pandora and save yourself some time and a headache.
November 19, 2025
Unprompted review
Reply from Pangama Jewelry
Hi,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience — especially since the charm was meant as a gift.
We understand how frustrating it is to receive an incorrect item. To confirm whether an item was indeed delivered incorrectly, our team must receive a clear photo attached directly to the email thread. This is required for verification and to process any replacement correctly. We apologize that this was not clearly communicated in the initial responses.
Please rest assured that your replacement for the correct charm has already been arranged, and we are truly sorry for the delay you experienced.
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