I pre ordered Prince: The Two-Volume Special Edition: Collected Photographs on Amazon but it never arrived. I kept asking for the tracking #, as stated on my order but they wont give it to me. Tried t... See more
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I ordered "Corporal Sam" By Q, advertised as "print on demand", via their alias Books2Anywhere on Abe UK. It arrived promptly and in good physical condition. However, the text is clearly scanned fro... See more
Company replied
The same as many other reviews, an appaling company. order cancelled supposedly by myself refusing delivery. Despite the fact I wasnt even in. Wish I had read reviews, but like others I trusted Amaz... See more
Company replied
I ordered a graphic novel from this seller as part of a Christmas/birthday present, everything seemed to be fine until I received an email informing me that the order had been cancelled. No apologies... See more
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Company details
Written by the company
The UK’s first fully virtual bookseller supplying readers around the world.
Contact info
United Kingdom
- paperbackshop.co.uk
1.4
Bad
68 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Don't bother
I pre ordered Prince: The Two-Volume Special Edition: Collected Photographs on Amazon but it never arrived. I kept asking for the tracking #, as stated on my order but they wont give it to me. Tried to Google the shop but it doesn't load. Waiting on a refund, and now I have to try to find it elsewhere. So much for pre orders!
April 21, 2026
Unprompted review
Reply from Paperback Shop
Hi Jeanette, I am very sorry to hear that you did not have a positive experience regarding your order. I can see that our Customer Services team had been in touch with the carrier regarding the whereabouts of your shipment. Unfortunately we were unable to obtain tracking information, so a full refund has been provided to you. We are very sorry once again for the inconvenience caused but please do not hesitate to get in touch should you have any further questions for us. Kind Regards, PBShop.
The same as many other reviews
The same as many other reviews, an appaling company. order cancelled supposedly by myself refusing delivery.
Despite the fact I wasnt even in. Wish I had read reviews, but like others I trusted Amazon.Never again.
February 20, 2026
Unprompted review
Reply from Paperback Shop
Thank you for taking the time to leave us feedback. I am very sorry to hear that you have not had a positive experience.
Unfortunately we have been unable to locate your contact information based the information supplied in your review and as such are unable to reach out to you directly. Please email us at help@pbshop.store so that we may offer you assistance and find the best resolution for you.
Ordered a book in 20th August and…
Ordered a book in 20th August and nothing arrived this was through Amazon very disappointing!!! Wish I had looked further into the order but trusted Amazon☹️
September 13, 2025
Unprompted review
Reply from Paperback Shop
We are very sorry to hear that you did not receive your order from us. You have been in contact with our Customer Services team who have provided you with a solution and an apology for this. Please accept our sincere apologies for the inconvenience caused. Kind Regards, PBShop.
Still waiting for my book to arrive
Still waiting for my book to arrive, they blame Yodel, but there appears to be a pattern with this company taking orders they cannot actually meet.
May 17, 2023
Unprompted review
Reply from Paperback Shop
I am so sorry to hear your order hasn't arrived within the promised delivery time. Please do call us on 01285 712 917 so that we can resolve this for you.
Late Delivery
Two books were ordered through Amazon Prime for next day delivery. They were need for a local Wildlife Group going on a Field Trip.
You really need to be more realistic with your delivery promises as my order took over a week to be delivered.
May 11, 2023
Unprompted review
Reply from Paperback Shop
I am very sorry that your item did not arrive in time for your needs. We fulfil our own items and cannot offer next day delivery/Amazon Prime. Please do call us on 01285 712 917 so we can work with you to find a resolution.
Great online shop
Arrived on time despite doubting my order would turn up after reading some negative reviews.
It was difficult to find the book I wanted in stock anywhere online apart from here, and the reviews on here made me think it might just never turn up. It did though, and I’m glad I was wrong!!
February 10, 2023
Unprompted review
Reply from Paperback Shop
Thank you so much for your wonderful feedback. We really appreciate this :D We pride ourselves on having an extensive collection of titles. Happy reading! From us all at Pbshop.Store
I ordered a graphic novel from this…
I ordered a graphic novel from this seller as part of a Christmas/birthday present, everything seemed to be fine until I received an email informing me that the order had been cancelled. No apologies or even explanation. Whilst I have received a refund that isn’t the point. I’ve had to reorder and receive the book at a much later date than required. Both myself and the recipient are very disappointed. Will not be using this company again if possible.
December 22, 2022
Unprompted review
Reply from Paperback Shop
Hello, Our utmost apologies we were unable to fulfil your order. We strive to fulfil all orders received but at times stock does sell beyond what is available with our suppliers and after hunting around for alternatives, we sadly found we could not supply this to you. You should have received email communication of this, we do apologise that this was not stated.
Book arrived as Agent Hannah said it would
I ordered book 7th dec. Arriving 14th but late. Contacted customer services via email. Agent Hannah said their carrier is Royal Mail so strikes may delay but will arrive. It did today 19th. Book in very good condition too. Will use again.
December 14, 2022
Unprompted review
Reply from Paperback Shop
Thank you so much for your wonderful review! We look forward to your next purchase :)
Missing order
I ordered a book from Paperback Shop via Amazon on 22 November, and it never arrived. The company quickly issued a full refund, which I appreciate.
December 18, 2022
Unprompted review
Reply from Paperback Shop
Hello Kate, We are very sorry to hear your order has failed to reach you in a timely manner. Please do not hesitate to call us on 01285 712 917 so that our team can help.
Do not use this shop
I have had 2 orders from this shop recently which were delayed by several weeks. With the first, they gave a refund, I bought from elsewhere, then the book arrives, terribly late. I let the shop know and they had what I consider rather a cheek in asking me to return it. I did that, but it involved a lot of faffing about to find the correct retailer that took their returns. The book received from them was definitely of a lower quality category than the quality advertised. By mistake, I ordered from them again recently and the same delay happened. I suspect them of gaming the Amazon ranking system by giving their books high quality scores and over-optimistic delivery dates.
November 14, 2022
Unprompted review
Reply from Paperback Shop
Hello, We are sorry to hear this. We have reviewed our correspondence and cannot see a member of the team has requested return, please do not do this. We have messaged you directly to provide details of the compensation we have provided to apologise for the disappointment caused by the late arrival of your order. Kindest regards, The Customer Service Team, Paperbackshop
Very disappointed that my book hasn't…
Very disappointed that my book hasn't arrived. Still states out for delivery and no direct way to contact the seller..
Remaining hopeful that it will actually arrive after nearly 3 weeks given the current Royal Mail strikes.
Just want a refund, or my book - which I am looking forwards to reading.
November 22, 2022
Unprompted review
Reply from Paperback Shop
Hello Nathan, We are very sorry to hear your order has failed to reach you in a timely manner. We can see you have ordered via Amazon, and we have reached out to you via Amazon to resolve this for you. Alternatively, please do not hesitate to call us on 01285 712 917 so that our team can help.
Avoid is safest.
Ordered book on 13 August, enquired on its status on 22 August to find that they now are unable to source the book. I can source, more than one seller, but of course the price is significantly higher. Avoid this seller.
August 24, 2022
Unprompted review
Reply from Paperback Shop
Thank you for taking the time to leave us feedback. I am very sorry to hear that you have not had a positive experience. Unfortunately we have been unable to locate your contact information based the information supplied in your review and as such are unable to reach out to you directly. Please email us at help@pbshop.store or call us at 01285 712 917 so that we may offer you assistance and find the best resolution for you.
Try it you'll like it…
I was unsure at first after reading the reviews and seeing cheap prices you think it's a bit iffy but why not. I bought a few Judge Dredd file books and did not here anything for a few days then had an email saying it was getting sent out. In all from ordering to opening the first page less than a week and cheaper than ebay. I will be using these again and recommending to friends.
July 18, 2022
Unprompted review
Reply from Paperback Shop
Thank you so much for your wonderful review! We look forward to your next purchase with pbshop.store
Sent a book in the wrong language, unprofessional attitude, avoid at all cost
Sent a book in the wrong language (German), and then refused to refund me the cost of the book and the postage I had spent to return it to them. The listing did not state clearly that this book wasn't in English. I bought it through Abe books, as soon I got it went to the post office to return it that was on the 1st of June 2022, and I made sure it's signed for, they received the book, I got the proof as been signed for, they not replying to any of my emails, got Abe books involved, really unprofessional attitude, never again going to buy from them, and don't know how long I got to wait for the refund if they would even refund in first place
June 16, 2022
Unprompted review
Reply from Paperback Shop
Thank you for taking the time to leave us feedback. I am very sorry to hear that you have not had a positive experience. Unfortunately we have been unable to locate your contact information based the information supplied in your review and as such are unable to reach out to you directly. Please email us at help@pbshop.store or call us at 01285 712 917 so that we may offer you assistance and find the best resolution for you.
Excellent service and price - pleasant surprise!
Ordered with trepidation, given the reviews, but they were the only reasonably-priced online stockist of the book I needed. To my delight, the beautifully-packed books arrived within a week of ordering. Based on this single experience I would have no hesitation in using them again
June 8, 2022
Unprompted review
I ordered a book through amazon and I…
I ordered a book through amazon and I asked them twice tracking # hit same reply I will receive my book before expected date but after 3 week I ask again but no reply and refunded after few days … definitely not recommended just because of poor COUSTMORE SERVICE
June 5, 2022
Unprompted review
Reply from Paperback Shop
Thank you for taking the time to leave us feedback. I am very sorry to hear that you have not had a positive experience. Unfortunately we have been unable to locate your contact information based the information supplied in your review and as such are unable to reach out to you directly. Please email us at help@pbshop.store or call us at 01285 712 917 so that we may offer you assistance and find the best resolution for you.
Unreliable seller
Ordered a book from this seller through Amazon before Christmas. After a month without receiving anything, I wrote them to enquire about the shipment. They never answered back. Fortunately, I could get a refund from Amazon. Now I have to order my book again from another seller and price has raised, not to mention I have lost a long time waiting for something they never bothered sending.
Very dissapointed at this seller's complete unreliability and lack of professionality, will not try buying from them again.
January 25, 2022
Unprompted review
Reply from Paperback Shop
Hello,
Thank you for taking the time to leave feedback. I am very sorry to hear that the book you ordered did not arrive and you did not receive a response from our customer service team.
I am very sorry that you have had a negative experience shopping with us and we have used Trustpilot's 'Find Reviewer' function in order to investigate this in more depth.
We take pride in providing excellent customer service and take all feedback onboard so we can continue to improve customer experience when shopping with us.
Please accept our sincerest apologies for the inconvenience and disappointment caused and hope we can regain your custom in the future.
Kind regards,
Customer Service.
pay for two - get one!
i ordered two books from them. package arrived with one book missing. messaged them and they asked for my address to ensure they had the correct one. how could i have received one book if the address was wrong? they then said that they sent them out separately. royal mail said you can't do that using the same tracking number as they wouldn't be able to differentiate between the book that arrived and the one that didn't.
messaged asking for a replacement or refund. no reply.
avoid!!
January 22, 2022
Unprompted review
Reply from Paperback Shop
Hello,
Thank you for taking the time to leave feedback. I am very sorry to hear that you only received one of the two items that you ordered with us.
Our warehouse team package items in the best way to prevent damage to items during transit with can often result in sending orders in more than one parcel and each parcel will have its own reference and items shipped via Royal Mail are sent via an untracked and reliable delivery service.
I am very sorry that we have been unable to provide a replacement item, due to the way we work, we do not hold any items directly on site and do not have access to additional copies in order to send replacement items.
We take all feedback onboard so we can continue to improve customer experience.
Please accept our sincerest apologies for the inconvenience and disappointment caused by this experience.
Kind regards,
Customer Service.
Sent a book in the wrong language…
Sent a book in the wrong language (German), and then refused to refund me the postage I had spent to return it to them. It was not clear at all from the listing that this book wasn't in English. I did not appreciate the high handed response I received from them about this. I won't use them again for anything.
December 24, 2021
Unprompted review
Reply from Paperback Shop
Hello, thank you for taking the time to leave feedback. I am very sorry to hear that you received your order in German and this was not clear on the product information.
We strive to provide all product information regarding the titles that are made available to us and raise any products that have limited information with our dedicated IT team to investigate and amend.
My sincerest apologies for the negative experience you have received shopping with us. We take all feedback onboard so we can continue to improve customer experience for all customers.
Kind regards,
Customer Service
Book never turned up
I ordered a book at the end of November, only to be told mid December that they wouldn't be able to supply the book and had cancelled my order. This would normally be acceptable but it was only after multiple times prompting them about my order did they decide to investigate. The book was reasonably priced, but only marginally better than main high street competitors or various online retailers. I will be steering clear of them unless I really have to. Positives are that the customer service team are very nice.
December 15, 2021
Unprompted review
Reply from Paperback Shop
Hello, thank you for taking the time to leave feedback.
I am very sorry to hear that your order was cancelled and we were unable to supply this. We work from a virtual inventory and do not hold any items directly on site and occasionally, our supplier will advise that all stock has been exhausted and we are unable to locate these titles from alternative suppliers. We work hard to ensure all of our orders are fulfilled and if this is not possible we contact all customers.
We take all feedback onboard so we can continue to improve customer experience.
My sincerest apologies for the inconvenience this has caused.
Kind regards,
Customer Service.
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