Parachute Reviews 844

Purchased their linen sheets and within one-year the seams on the pillowcase are coming apart. They told me, "We are unfortunately unable to replace these items, as the damage appears to be the result of regular wear and tear." I have other linen sheets from Mateo, Brooklinen, Tuff & Needle that are old and have never had this sort of problem. For the price you would think they would last longer. Also, these sheets are the toughest off my linen sheets. My advice, Go Brooklinen or another brand!

Order a robe and was charged for 2 when I specifically made sure my cart had one. I reached out to customer service to have the order fixed and got an automated bounce back stating I could return the second one when I received it. It hadn’t even been processed or begun shipping yet. I asked the to cancel the order and got no response. Had to report it as fraud.

I submitted a request to cancel my order after placing it a couple hours prior. Only received a canned response with no sense of urgency or attentiveness. I tried to be reasonable in hopes to getting this resolved swiftly to prevent further headaches on either side but there seems to be miscommunication with the site and shipping warehouse. A few days later I get a shipping notification email by the warehouse and then a follow up 'Sorry, we could not cancel your order' email with steps to return once I receive my item. I highly doubt there was any effort, unfortunately.

Yes, this is my experience. I had to sign up to leave this review to warn others.

Unbelievably terrible customer service - truly the worst I have ever encountered in my life. Slowest response time makes quality issues even worse because it feels like no one is taking customer issues seriously! I’ve had 2 quality issues in a row with a quilt I ordered - no one has any urgency in resolving this matter. Also it amazes me you can only reach a customer service agent via email!!! There is no phone number if you have an issue. The customer service agents don’t read your emails and in previous issues asked me for photos numerous times after already providing them - they truly DO NOT even read your email and send canned responses. First quilt we ordered for our guest room arrived with a rip in it - brand new after opening the package. Second quilt that arrived had brown dirt splotches all over it and was already worn; had clearly been used and possibly returned by another customer. Ordering my linen bedding from Brooklinen from now on - I hear amazing things!

I have been trying to reach Parachute homes for a couple of days now and the message says "No one is available. Call back later." No option to leave a message. I tried to email and there was no response and even tried to chat and again the chat isn't available. For a company that charges high end pricing for bedding, I would at least expect an answer. And I was trying to place an order via their website. Needless to say, I did not place an order and never will. I can't imagine if I actually had a complaint.

Couldn't have been more pleased with customer service. I didn't have an easy request (since I wanted the Venice linen set in two different colors instead of all one.) I had to talk with folk in two stores, but they organized things brilliantly between the staff at both. Shipped promptly, including a a handwritten note and a fabric sample for another color I was interested in. The sheets themselves -- heavenly, weighty, and feel high quality. Beyond thrilled so far with customer service and product.

My $500 sheets ripped after a year. There is now a gaping whole in the middle. I was offered a 10% coupon for my trouble.

What a horrible investment.

I have the blush linen sheet set, and the percale duvet. I used everything for about two weeks, washed as recommended, used again for another two, and washed again. The blush is completely discolored. The Parachute CX team will tell you that they are sensitive to harsh chemicals and need to be cared for properly -- but they've been exposed to no such things, and have been CAREFULLY taken care of as instructed (I was not gonna mess around with something this expensive).

I have sheets that cost a fraction of the price, and have held up for years. For something in this price range - I expect a lot more. My sheets should still look good after a total of 4 weeks use & proper care. I have a friend who had similar issues with some of her products easily discoloring (some without even being used).

I loved the linen, but I would never order this product again. This is absolutely not worth the price. Customer service team was nice, but not at all helpful.

Percale is holding up much better but is also much darker in color, and haven't used it since the weather warmed up. So I can't yet comment much here, other than, if you have pets -- beware. The texture of this percale is a pet hair magnet!

I love the look and feel of parachute, and definitely got sucked into their marketing. Their aesthetic is hard to pass up. But overall, I'd say you can do better for the price. Seems like a lot of other people here agree. The reviews here steadily go downhill since 2016.

Amazon quality at designer prices. I’ve had sheets and a duvet for nine months. When I first got everything I was thrilled with the softness. .But then I realized how low the thread count was. Noticed they don’t advertise it on their website. The sheets ripped within three months. The duvet Fillings started to clump even though I had protective covers on it and never washed it. It compacted to the point were very little filling was left. I finally broke down and washed it, and the problem got worse. The initial love of these products quickly faded. They do not have the ability to stand up overtime for the price. I got better results from a cheaper duvet and sheets from Amazon. The company sells you on the softness, not the durability for the high price. I I am now replacing $1500 worth of product after only nine months.

There is so much I want to love about the White King Linen Duvet Cover. It is a brilliant white and makes the room look bright. Practically speaking though, I can't sleep with the duvet cover. It is so scratchy and rough. I'm hoping over time and washing it will soften, but this might take a decade of washing to get it there. I do love Parachute's advertising and marketing campaigns. If they develop higher quality products I would consider ordering again.

Bought a douvet cover, fitted sheet and 4 pillow cases the end of March 2020. About a month ago I started to notice discoloration on my fitted sheet. 2 weeks ago it was really bad. Contacted customer service and they’re sending a replacement bug really? 2 months and already an issue? I was told that this staining it could be because of heavy sweating however I do sweat although not heavy and the stain is in the middle of my king-size bed. Not on my side. I wash my sheets as instructed so I’m not really sure what happened here.

I recently purchased a new memory foam mattress from amazon and thought it was too firm so I ordered the mattress topper from parachute and the next day I decided to return the mattress I wasn't able to sleep well on it and I would cancel my order for the mattress topper and go to the store, try a mattress first then buy it. I tried to cancel my order the next day and was unable to due to it hasn't been shipped and would not be until June 15. I sent an email to the company after failed attempts at calling customer service number which went unanswered. They responded to my email on Saturday which said they do not do cancelations on weekends, you only have 30 minutes to cancel, order already processed (although not shipped ) I will have to wait to receive the item and return it which is what another month or two for the return to process. I filed a dispute with my bank, BBB, and I am contacting FTC which the consumer by law exercises any option to cancel before you ship the merchandise.

Mediocre product, horrible customer service. The website looks great but the products are not what they advertised. I'm returning the products and will bring my business somewhere else!

OK, honestly ----Sateen sheets and duvets and Down Insert are ALL just
wonderful. Couldn't be happier.

Unfortunately the service is very poor. Almost impossible to get anyone
on the phone and they do not do "waiting". This is most annoying. I tried for3 days before the Memorial Sale --therefore missed it. Today is once
again my third day of getting thru. NO LUCK. Yes, I could have just gone
ahead and bought online, but had a question .

Also, the products are supposed to come with a "return label". Wasn't
there. Now, I did not wish to return anything --- but don't think they
check their mailings properly. Also again, shipment did not get here
when promised. 3 days late.

Still like their bedding and will buy more -- IF I CAN GET SOMEONE
TO ANSWER.

SO --- FOUR STARS FOR PRODUCTS, BUT 2 STARS FOR SERVICE

JUANITA SCHLETTE

They took my money, never sent an order confirmation, and then they closed all their customer service lines, so you can't reach them. Not a real company.

I made an order on Monday (Memorial Day 2020) for a set of sheets (fitted and top), pillow cases and duvet cover plus the duvet insert. Two days later I realize I made the incorrect color choice. When I contacted them to make the change, they said no changes are allowed once the item is processed. I said fine, then I want to cancel my order. They said no cancellations are allowed and that I must accept the order then have return it. So due to COVID and their policies, they are holding my money for 6-8 weeks at the least. They provided a contact number (888.523.0478) but no one ever answers their customer service number. It just says no one is available and to call back and then it hangs up. I have tried for two days two days to contact the number with no avail. Furthermore, if you click the "return policy" button on the last page of the order, it comes up with no information. (I have a screen grab of this too.)

Definitely the worst customer service you could ever think of...I highly regret even buying from them and am pained that I now have to go through a return process instead of them just cancelling my order 2 days after purchasing and a full month before it ships. They said you have to cancel within 30 minutes of making the order and even then they may not cancel. (I have this all on emails too)

I just bought a mattress I was told it would be delivered yesterday then I was told it would come today now I am being told its in a pick up location but I don't know where and I cant get to talk to someone on the phone but they are quick to take your money careful your products are decent but not worth the aggravation so you have my money and my mattress.and I cant get to either one my bed is up in the air my pocket is empty thanks for being a good customer your pitiful you don't deserve the customers you have!!!

We have bought a few items from Parachute such as the towels, sheets, duvet and pillows. Everything seems to be of good quality except the pillows and the Duvet. The fabric they use is not high enough thread count to contain the mini feathers they have stuffed in them. Thus there are mini feather particles constantly in the air giving me allergies and just feels stuffy. AVOID THE DOWN.

I ordered the percale sheet set in May of 2016. These were my only sheets - I washed them and put them back on the bed the same day. So they never got a break. In April of 2020, the fitted sheet did develop a tear about midway up the sheet. The pillowcases and top sheet are in perfect condition. I ordered a new fitted sheet.

I can't speak for the sateen and linen. I know the sateen get poorer reviews. If you are looking for cotton percale, these are the best sheets I've ever found. I think 4 years of daily use is pretty fantastic for sheets. I was a little sad to see the tear in the middle - because other than that the sheets showed no sign of wear. But I loved the sheets enough to order replacements.

The cotton percale is very breathable, and has the clean crisp cool feel. They don't get hot and feel fantastic. The only small issue I have is that they wrinkle easily. But I've found no reason to care that my sheets are wrinkled.