I can almost guarantee it this place will be out of business one year from July 1st 2026 they are scammers.. with their beautiful showroom King of Prussia PA. I ordered a $12,000 bar ,they always po... See more
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please look up this company on google. it said: numerous complaints highlight poor after-sale customer service, premature rusting on appliances, and strict no-refund policy. THIS IS SO TRUE.......... See more
Had a great experience at the Sarasota location on Tamiami Trail. Ryan Kuhns was extremely professional and patient. He answered all our questions. Days after placing our order we had second thoug... See more
Worst experience and customer service! Don’t buy from them! We bought a table in the Indianapolis showroom that was the floor model. Fell in love with the table. The sales rep said there was one o... See more
Company details
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Paradise Grills Direct is proud to offer the worlds strongest built Outdoor Kitchens, Fireplaces, Fire Pits and Tiki Huts. Let us show you step-by-step why a Paradise Grilling Systems product offers the superior quality you have been looking for!
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2.1
Poor
41 reviews
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I purchased two units one with a grill…
I purchased two units one with a grill and one with a hibachi. Was pretty excited until having to deal with delivery. They may have one of the worst customer service groups ever! I have sat for hours on hold for them listening to how good their service is! grrrrrr.
One unit shows up the other disappeared.. Took a week to get someone to figure out what was going on. Supposed to be delivered on a Friday afternoon because the delivery guy was going back to FLorida and this was the ONLY time it could be delivered. I moved around appointments and waited for the delivery guy... NO CALL ... NO SHOW... no help from Paradise Grills. Phone rings at 6:30 am Saturday from the delivery guy telling me he will be there in an hour... had kids games to go to, however he said it was the only time he could come. He got there alone to deliver a large heavy unit bounced it around broke tile cracked unit. Spending weeks still trying to get help and NO ONE has been worth anything in helping.
Grills may be nice to look at, but the customer service is useless. They have no problem having you pay, they just have problems delivering. My construction people don't want to install product that is already structurally cracked and broken.
Be very cautious!!!
I'm trying at this point to get them to come and pick it all up.
September 15, 2021
Unprompted review
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