Paragon SkillsReviews 

1,127
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, especially from their tutors. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the quality of the courses is highly valued. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the supportive environment that helped them achieve their goals. However, some customers also noted initial challenges due to changes in tutors or issues with previous tutors, which left them feeling behind and lacking support.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their tutors' dedication, support, and... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting the clarity and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support and guidance... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high quality of training and... See more

Quality

Consumers find quality to be positive, with many highlighting the high quality of tutor support, guidance,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The modules were clear, well-structured and easy to understand. My tutor Jolene Hornsby went above and beyond - she stayed in regular contact, made sure I never fell behind, and gave me the confidence... See more

Company replied

Rated 5 out of 5 stars

Shireen, my tutor has been honestly incredible. Shes been so patient, approachable, and invested in my completion and success for my NVQ. I hope whoever else she works with knows how lucky they are. I... See more

Company replied

Rated 5 out of 5 stars

So happy to have completed my NVQ Level 2 in Care at Paragon skills with Distinction! A big thank you to all the team involved but especially to Joanne Murray who was my mentor and personal tutor. She... See more

Company replied

Rated 5 out of 5 stars

Completing my NVQ Level 3 was a dream come true and goal I always wanted to achieve. I couldn’t have done it without paragon skills and my incredible Tutor Kate Underwood. Her patience, kindness, d... See more

Company replied


Company details

  1. Career and Education Provider
  2. Adult Education School
  3. Apprenticeship Center
  4. Education Center
  5. Educational Institution

About Paragon Skills

Written by the company



Health & Social Care Childcare & Education Professional Services About us Get in touch

About Paragon Skills

When learners succeed, employers’ benefit. We provide apprenticeship training at a national level developing the workforce of the future. We are a highly motivated and energetic team, committed to making sure that we have the right learner on the right course and work hard to ensure quality training with high learner pass rates.

We are passionate about providing opportunities for you to achieve and succeed in the career of your choice. So if you prefer practical experiences to classroom and textbook learning, Would appreciate being able to practice, use and develop your skills in a workplace setting whilst working as part of a team. Then an choosing the Apprenticeship pathway could be for you?

Factors to consider:

Level – You want the Apprenticeship to be rewarding and challenging, but not so hard that you want to give up. Make sure you pick an Apprenticeship that teaches you new skills.

Sectors – Based on you interests and skills, narrow down your options.

Our focus on delivering quality apprenticeships that are relevant to our employer partners speaks for itself in our outstanding results and feedback...

71.4% success rates (compared to an industry average of 51.8%) 9.1 out of 10 learners would recommend us to a friend or family member 8.8 out of 10 employers would recommend us (compared to an industry average of 5.8 out of 10)

Are team are extremely passionate about apprenticeships, and there is not much we don’t know around them, so if you have any questions reach out using the contact details below.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,127)

319 reviews in the last 12 months

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Rated 5 out of 5 stars

I have not started yet but per what I…

I have not started yet but per what I was briefed about i think I made best decision and am looking forward to learn a lot from you. Good luck to myself.

April 24, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your lovely message. We’re so pleased to hear you’re feeling positive ahead of starting your programme. Beginning something new is always a big step, and it sounds like you’ve made a great decision. We’re looking forward to supporting you throughout your journey and helping you learn and grow every step of the way.
Wishing you the very best as you get started. You’ve got this.

Rated 5 out of 5 stars

NVQ 3

my personal tutor for my level 3 was matt glaves, what an amazing tutor, always on the other side of the phone for support, easy to communicate with, supported me consistently with my end point assessment and praised me constantly. the workshops was easy to understand, all of the team from paragon skills have been brilliant with me. i couldn’t ask for a better personal tutor, although the work was hard Matt ensured me it was worth it and i feel amazing passing both my epa.

April 24, 2026
Unprompted review
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Reply from Paragon Skills

Hi Lauren, Thank you for your wonderful review and huge congratulations on passing your EPA.

We’re so pleased to hear how well our team supported you throughout your Level 3, especially during your end point assessment.

Well done on all your hard work, we’re delighted you’re feeling proud of what you’ve achieved.

Rated 5 out of 5 stars

Great team to learn with.

I completed my Level 2 Diploma Adult Care Worker with Paragon Skills. The modules and workshops were of great benefit to me gaining a base level of understanding for my work role. The workshops were easy to book, and the tutors had a mountain of knowledge to share and advise learners. I had a personal tutor who unfortunately had to leave before I completed the Diploma, but then was given Matt Glaves as my tutor to help get me over the finish line. Nothing was too much trouble and he was on the end of the phone or email when I needed help. I would recommend paragon skills to anyone just starting out in the care sector to help them gain more knowledge about their primary roles and how to best support individuals. I look forward to do doing my Level 3 with Paragon Skills in the future.

March 31, 2026
Unprompted review
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Reply from Paragon Skills

Hi Leigh-Ann, Thank you for your kind review and congratulations on completing your Level 2 Diploma. We’re so pleased the modules and workshops supported your understanding, and that Matt was able to help you over the finish line. We’ll be sure to share your feedback with him.

We’d love to support you with your Level 3 when you’re ready. Wishing you every success in your next steps.

Rated 5 out of 5 stars

Level 3 Diploma

I think Paragon skills is a good training provider and offer Excellent resources for anyone being able to complete their Diploma i definitely recommend them. My Tutor Sam was Amazing throughout and nothing was too much trouble if I was not sure of Anything she would be there to work with me and guide me so that I understood. I found Sam to have a positive friendly and professional attitude to her work and really made me feel at ease. Sam is a credit to Paragon or anyone working with her. The two ladies doing my exam and test were also very lovely and professional.

April 22, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your wonderful feedback, Martine, and congratulations on completing your Level 3 Diploma. That’s a fantastic achievement.

It’s great to know you felt guided, reassured and at ease, especially when working through areas you weren’t sure about.

It’s also lovely to hear your assessment experience felt professional and positive. Thank you for your recommendation, and we wish you every success in your next steps.

Rated 5 out of 5 stars

I’ve successfully completed my NVQ…

I’ve successfully completed my NVQ Level 2 and had a really positive experience throughout. The support from everyone involved was amazing, and I always felt encouraged along the way. A special thank you to Lydia, the 1:1 sessions made a huge difference for me and really helped me get back on track.

- AB

April 22, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your lovely feedback, Jon, and congratulations on completing your Level 2 apprenticeship. That’s a fantastic achievement.

We’re so pleased to hear you had such a positive experience and felt encouraged throughout. It’s great to know the one to one sessions helped you get back on track and made a real difference to your journey.

Rated 5 out of 5 stars

Fantastic tutor!!

My tutor kirsty welding has literally dragged me through my course, even when I wanted to give up she didn't let me and gave me the encouragement and self belief that I could do it and achieve the highest grade possible, communication is excellent, she takes the time to explain things to you in more context if you need it. Kirsty definitely goes above and beyond for her students and is an asset to paragon skills, thanks kirsty!

April 21, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for such fantastic feedback, and congratulations on completing your apprenticeship. That’s a huge achievement.
It’s wonderful to hear how supported and encouraged you felt throughout your journey.

Well done on pushing through and achieving the highest grade possible, you should be incredibly proud of yourself.

Rated 5 out of 5 stars

My experience from the beginning to the…

My experience from the beginning to the end was very professional. My trainer Sara was amazing. She supported me due to having dyslexia. She was there every time I needed any help Help guidance ought to be able to translate the paperwork into easy read

November 19, 2025
Unprompted review
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Reply from Paragon Skills

Thank you for sharing your experience, Abby, and congratulations on completing your apprenticeship.

We’re so pleased to hear your journey felt professional from start to finish and that you felt fully supported along the way. Providing clear guidance and adapting learning to suit individual needs, including offering support with dyslexia, is incredibly important to us. It’s wonderful to know you felt understood and supported whenever you needed help.

Well done on your achievement, and we wish you every success moving forward.

Rated 5 out of 5 stars

Matt Gloves was my trainer had helped…

Matt Gloves was my trainer had helped me out so much, that he gave me the confidence knowledge, for my level 2 and to give it my all I got good grade Thank you so much. The hard work has finally paid off and was wonderful experience with all the paragons team ever one has given full support through out the years and thank to everyone!!!

April 14, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your kind words, Hemal, and congratulations on completing your Level 2 apprenticeship with such a strong result. That’s a fantastic achievement and a real reflection of your hard work.

We’re so pleased to hear you gained confidence and knowledge throughout your journey, and that you felt fully supported along the way. Having that encouragement can make all the difference.

Well done again on reaching this milestone, and we wish you every success moving forward.

Rated 5 out of 5 stars

I just want to say a big thank you to…Melissa Harris

I just want to say a big thank you to my Tutor Melissa Harris for all her support while I was completing my NVQ Level 3 Lead Adult Care Worker.

From the start right through to the end, she was always there to guide me and fit things around my schedule, which really helped. Her coaching style was clear and supportive, and she explained everything in a way that made it easy to understand. She supported me through assessments and kept me motivated when I needed it.

I honestly couldn’t have finished it without her help, and I really appreciate everything she’s done. I would highly recommend her .

Agnes Newland

April 17, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your lovely feedback, Agnes, and congratulations on completing your Level 3 Lead Adult Care apprenticeship. That’s a fantastic achievement.

We’re so pleased to hear you felt supported from start to finish and that your learning was guided in a clear and flexible way around your schedule. Having that encouragement and motivation throughout assessments can make such a difference.

Thank you for your recommendation, and we wish you every success as you continue to grow in your career.

Rated 5 out of 5 stars

Brilliant learning platform & tutor.

Completing my level 2 was a most fulfilling experience. The workload was manageable and course content easy to access. I was extremely lucky to have Lydia Fox as my tutor; she guided me with clarity, kindness and patience, and is a superbly knowledgeable mentor.
Lydia invested her time to reassure me, and actually get to know me as a person as well as a student. She is an exemplary professional.
I am grateful for the opportunity to learn, and achieve my distinction, with Paragon Skills.

January 3, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your wonderful feedback, Jane, and congratulations on achieving a Distinction in your Level 2 apprenticeship. That’s a fantastic accomplishment and a real credit to your hard work.

We’re so pleased to hear you found the learning platform accessible and the workload manageable. It’s especially lovely to know you felt guided with clarity, patience and genuine care throughout your journey. Feeling known and supported as both a learner and a person makes such a difference.

Thank you for choosing Paragon Skills, and we wish you every success as you continue to grow in your career.

Rated 3 out of 5 stars

Jolene Hornsby

I have recently completed my Level 3 Adult Care Worker apprenticeship. While I am proud to have finished with a distinction, the experience was challenging due to a lack of consistent support for much of the course.
My apprenticeship was expected to take one year but was significantly delayed because of issues outside of my control. At one stage, my tutor was changed without my knowledge, and for around six months I had no contact or access to support. During this time, modules were not uploaded to my portal, which meant I was unable to make any progress.
When contact was eventually re‑established, I did receive some support, but this was again disrupted due to staff absence and changes. The overall experience during this period felt disorganised and stressful.
However, everything changed when I was assigned Jolene Hornsby. She was outstanding from the very start—contacting me immediately, providing regular support, and breaking the work down clearly so it was easy to understand. With her help, I was able to complete the remainder of my apprenticeship in just three months.
I genuinely believe that without Jolene’s dedication and support, I would not have completed my apprenticeship, let alone achieved a distinction. She is a real credit to Paragon and made a huge difference to my experience.

March 23, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for taking the time to share such detailed feedback, Katie, and congratulations on achieving a Distinction in your Level 3 Adult Care apprenticeship. That is a fantastic accomplishment, especially given the challenges you’ve described.

We’re genuinely sorry to hear that parts of your journey felt inconsistent and delayed. That is not the experience we aim to provide, and your feedback is important. We appreciate your honesty and perseverance throughout that period.

It’s wonderful to hear that things improved and that you felt fully supported towards the end of your apprenticeship. Completing the remainder of your programme in such a short timeframe shows real resilience and determination on your part.

Thank you again for sharing your experience. We wish you every success in your continued career within adult care.

Rated 5 out of 5 stars

Thank you Jo for helping me succeed!

"I had a fantastic experience learning with Paragon Skills. I am so grateful to my tutor, Joanne Murray, for her constant support and guidance throughout my course. She was always there to help, answer my questions, and encourage me every step of the way. Thanks to her patience and dedication, I successfully completed my NVQ Level 3 in Adult Care. I would definitely recommend Paragon Skills and Joanne to anyone looking to further their career!"

April 17, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your wonderful feedback, Esha, and congratulations on completing your Level 3 Adult Care apprenticeship. That’s a fantastic achievement and something to be really proud of.

Thank you for your recommendation, and we wish you every success as you continue to grow in your career.

Rated 5 out of 5 stars

I’ve just completed my Level 3 Adult…

I’ve just completed my Level 3 Adult Care Apprenticeship and I couldn’t be happier with the experience. I absolutely loved the course and learned so much along the way, both professionally and personally.

I do sometimes struggle with non-practical learning, but I was really well supported to build my confidence and improve these skills. My learning was tailored to suit my individual style, which made a huge difference and helped me achieve the best possible outcome.

The support throughout was amazing—especially from my tutor Lydia, who was always encouraging, helpful, and genuinely invested in my progress. The whole Paragon team were fantastic and made the journey really enjoyable.

March 16, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for sharing such a lovely reflection, Orla, and huge congratulations on completing your Level 3 Adult Care apprenticeship. That’s a fantastic achievement.

It’s great to hear you felt encouraged every step of the way and that your journey was such a positive one. We wish you every success as you continue to grow in your career.

Rated 5 out of 5 stars

Excellent experience

The online training and the support from the trainers at Paragon Skills has been excellent. My tutors, Daniela Fangli and Lydia Fox, were so supportive, and Lydia was there to guide me and support me through my end point assessments. I would highly recommend them for learning new skills

November 30, 2025
Unprompted review
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Reply from Paragon Skills

Thank you for your wonderful feedback, Sara. We’re so pleased to hear you had an excellent experience with your online training and felt fully supported throughout.
It’s great to know you felt guided and encouraged during your end point assessment, as that stage is such an important milestone.
Thank you for your recommendation, and congratulations on developing your new skills. We wish you every success in your next steps.

Rated 5 out of 5 stars

Great experience

Great experience, I recommend Lydia Fox to anyone who would like to get their diploma
Lydia is a very patient tutor and so amazing!!!

April 16, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your lovely feedback, Sophie. We’re so pleased to hear you had such a great experience. It’s wonderful to know you felt supported throughout your diploma and that the guidance you received made a real difference.

Having patience and encouragement along the way can mean so much. Thank you for your recommendation, and we wish you every success moving forward.

Rated 5 out of 5 stars

The best and one in a million.

The tutor was very knowledgeable, approachable, and always willing to help whenever I had questions. They explained things clearly and made sure everyone stayed on track, which really boosted my confidence. help whenever I had questions. They explained things clearly and made sure everyone stayed on track, which really boosted my confidence.
Overall, I had a very positive experience completing my NVQ and would recommend this company to others looking to gain their qualification in a supportive and flexible environment.

April 15, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your wonderful feedback, Abin. We’re so pleased to hear you had such a positive experience completing your apprenticeship.

Congratulations on completing your qualification, and thank you for recommending us to others. We wish you every success in your next steps.

Rated 5 out of 5 stars

I just completed my level 2 in adult…

I just completed my level 2 in adult social care and would like to thank my trainer Matt Glaves. Matt was always there when needed and his advice and support was much appreciated.

April 15, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for sharing your feedback, and congratulations on completing your Level 2 Adult Care apprenticeship. That’s a fantastic achievement.

Well done again on reaching this milestone, and we wish you every success in your next steps.

Rated 5 out of 5 stars

BEST TUTOR AND WONDERFUL TEAM

I had the best experience with my trainer, Kate Underwood. She supported me throughout the programme, ranging from taking time to read, correct and direct my submissions to making herself available during busy schedule to attend my observations. She is wonderful, and I appreciate her. With her support, I am able to get a distinction. I am very grateful.

The workshops were also very helpful, giving me insights to properly navigate the modules.

Overall Paragon Skills is a wonderful platform to learn.

April 14, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for such fantastic feedback, Agudosi, and huge congratulations on achieving a Distinction. That’s an outstanding result and a real reflection of your commitment and hard work.

Rated 5 out of 5 stars

Best NVQ trainer ever!!

Best NVQ trainer ever!!
Shireen was my trainer and helped me out so much, she gave me the confidence to give it my all and I got a distinction!! Thank you so much. The hard work has finally paid off!!

April 8, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your fantastic feedback, Jade, and huge congratulations on achieving a Distinction in your apprenticeship. That’s an incredible result and a real reflection of your hard work and determination.

We’re so pleased to hear you felt supported and confident throughout your journey. Well done on such a brilliant achievement, you should be very proud.

Rated 5 out of 5 stars

Studying with Paragon taught me a whole…

Studying with Paragon taught me a whole different method of learning. I have for years studied the conventional way, but have found this new method for me very refreshing. With the support of very experienced and knowledgeable tutor called Jolene Hornsby even the most difficult task was simplified. In a recent teams call with her she gave me the most encouraging feedback that I will remember for the rest of my life. I am very grateful for the opportunity my employer Lavender Oaks Care Home and Paragon has given me in the next step of my career.

April 8, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for sharing your experience, June. We’re so pleased to hear you found the learning approach refreshing and supportive.
It’s wonderful to know you felt encouraged and guided throughout, and that the feedback you received made such a lasting impact. Congratulations on taking this next step in your career , we wish you every success moving forward.

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