Paragon SkillsReviews 

1,128
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, especially from their tutors. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the quality of the courses is highly valued. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the supportive environment that helped them achieve their goals. However, some customers also noted initial challenges due to changes in tutors or issues with previous tutors, which left them feeling behind and lacking support.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their tutors' dedication, support, and... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting the clarity and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support and guidance... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high quality of training and... See more

Quality

Consumers find quality to be positive, with many highlighting the high quality of tutor support, guidance,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The modules were clear, well-structured and easy to understand. My tutor Jolene Hornsby went above and beyond - she stayed in regular contact, made sure I never fell behind, and gave me the confidence... See more

Company replied

Rated 5 out of 5 stars

Shireen, my tutor has been honestly incredible. Shes been so patient, approachable, and invested in my completion and success for my NVQ. I hope whoever else she works with knows how lucky they are. I... See more

Company replied

Rated 5 out of 5 stars

So happy to have completed my NVQ Level 2 in Care at Paragon skills with Distinction! A big thank you to all the team involved but especially to Joanne Murray who was my mentor and personal tutor. She... See more

Company replied

Rated 5 out of 5 stars

Completing my NVQ Level 3 was a dream come true and goal I always wanted to achieve. I couldn’t have done it without paragon skills and my incredible Tutor Kate Underwood. Her patience, kindness, d... See more

Company replied


Company details

  1. Career and Education Provider
  2. Adult Education School
  3. Apprenticeship Center
  4. Education Center
  5. Educational Institution

About Paragon Skills

Written by the company



Health & Social Care Childcare & Education Professional Services About us Get in touch

About Paragon Skills

When learners succeed, employers’ benefit. We provide apprenticeship training at a national level developing the workforce of the future. We are a highly motivated and energetic team, committed to making sure that we have the right learner on the right course and work hard to ensure quality training with high learner pass rates.

We are passionate about providing opportunities for you to achieve and succeed in the career of your choice. So if you prefer practical experiences to classroom and textbook learning, Would appreciate being able to practice, use and develop your skills in a workplace setting whilst working as part of a team. Then an choosing the Apprenticeship pathway could be for you?

Factors to consider:

Level – You want the Apprenticeship to be rewarding and challenging, but not so hard that you want to give up. Make sure you pick an Apprenticeship that teaches you new skills.

Sectors – Based on you interests and skills, narrow down your options.

Our focus on delivering quality apprenticeships that are relevant to our employer partners speaks for itself in our outstanding results and feedback...

71.4% success rates (compared to an industry average of 51.8%) 9.1 out of 10 learners would recommend us to a friend or family member 8.8 out of 10 employers would recommend us (compared to an industry average of 5.8 out of 10)

Are team are extremely passionate about apprenticeships, and there is not much we don’t know around them, so if you have any questions reach out using the contact details below.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,128)

319 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Studying with Paragon taught me a whole…

Studying with Paragon taught me a whole different method of learning. I have for years studied the conventional way, but have found this new method for me very refreshing. With the support of very experienced and knowledgeable tutor called Jolene Hornsby even the most difficult task was simplified. In a recent teams call with her she gave me the most encouraging feedback that I will remember for the rest of my life. I am very grateful for the opportunity my employer Lavender Oaks Care Home and Paragon has given me in the next step of my career.

April 8, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for sharing your experience, June. We’re so pleased to hear you found the learning approach refreshing and supportive.
It’s wonderful to know you felt encouraged and guided throughout, and that the feedback you received made such a lasting impact. Congratulations on taking this next step in your career , we wish you every success moving forward.

Rated 5 out of 5 stars

I’d recommend anyone this company

I’d recommend anyone this company, especially my trainer Kirsty Welding who has helped me a lot throughout my training, she has also encouraged me to come out of my comfort zone and be more confident in myself, which has helped mentally and physically in and out of this course, which also resulted me getting an end grade of a Merit. I couldn’t be more grateful for this company and Kirsty.

April 3, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your lovely feedback, Teigen, and congratulations on achieving a Merit. That’s a fantastic result and something to be proud of.

We’re so pleased you had such a positive experience and appreciate your recommendation. Wishing you every success in your next steps.

Rated 5 out of 5 stars

A review for my tutor

I’d like to leave a review for Joanne Heritage who is a tutor at Paragon Skills. I'd like to say a big thank you for all her support and express my sincere appreciation for her outstanding support and guidance throughout my course.

At one point, I fell behind, but Joanne really helped me get back on track. She was so understanding and patient, and took the time to break things down in a way that made everything feel much more manageable. Her support really helped rebuild my confidence and motivation.

She’s been approachable, encouraging, and always willing to help whenever I needed it. Her feedback was clear and really useful, and she kept me going during the tougher parts of the course.

Thanks to Joanne, I was able to complete my NVQ and feel a lot more confident in what I’m doing. I really appreciate everything she’s done for me. She’s been almost like my personal fairy god mother waving her magical wand and moving heaven and earth for me throughout the course.

Thanks again for everything, Joanne, your a national treasure.

April 2, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for such a thoughtful and heartfelt review, Stanley. It’s wonderful to hear how supported you felt throughout your apprenticeship journey.

Falling behind can feel overwhelming, but rebuilding confidence and helping you get back on track is exactly what great support looks like. We’re so pleased you felt encouraged, guided and motivated every step of the way.

Completing your apprenticeship with renewed confidence is a fantastic achievement, and your words truly reflect the impact strong tutor support can have. Well done on reaching the finish line, and thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Amazing support from the team

Amazing support from the team. Judy Baxter was personal tutor, she goes above and beyond, from coming out to do my observations on nights, to being available for support throughout my entire journey. The workshops are very helpful and informative. They give you a chance to learn from different types of care settings. Heather is very friendly, she makes workshops so much enjoyable.

April 2, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your wonderful feedback. We’re so pleased to hear you felt so well supported throughout your journey.

Congratulations on all your hard work. We wish you every success as you continue to grow in your career.

Rated 5 out of 5 stars

Nicky Creswick from Paragon Skills made…

Nicky Creswick from Paragon Skills made my apprenticeship journey a very positive experience in many ways. She was always available when I needed extra support and thoroughly explained all tasks so I felt comfortable and knowledgeable to pursue them with ease. Nicky was very encouraging and her support was person centred to me which made my journey enjoyable and possible to complete. If it wasn't for Nicky and her patience I could of easily became overwhelmed, however, I completed the apprenticeship feeling supported and guided.

March 31, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for sharing your experience, Abbie. We’re so pleased to hear your apprenticeship journey was such a positive one.

Completing your apprenticeship feeling knowledgeable and assured in your abilities is a fantastic outcome.

Well done on reaching the finish line, and we wish you every success in your next steps.

Rated 5 out of 5 stars

Ive just completed my nvq level 2 in…

Ive just completed my nvq level 2 in adult care work. I can not thank my tutor Shireen enough. The help and support she provided to me through it all was completely amazing. A true credit to Paragon.

March 31, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your kind words, and congratulations on completing your Level 2 Adult Care apprenticeship. That’s a fantastic achievement. We’re so pleased to hear you felt fully supported throughout your journey.

Well done again on reaching this milestone, and we wish you every success in the next stage of your career.

Rated 5 out of 5 stars

I had a very great experience learning …

I had a very great experience learning with Paragon Skills.

March 30, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your lovely feedback, Kola. We’re so pleased to hear you had such a great experience learning with Paragon Skills.

We wish you every success moving forward.

Rated 5 out of 5 stars

Thank You Nicky

I was initially unsure what to do and what level to start at, but with the support and guidance of my tutor Nicky Mackenzie I was able to make a clear decision.

I really appreciate her patience and time she has decided to helping me and I look forward to a successful and productive experience ahead

March 27, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your kind words, Zainab. We’re so pleased to hear you felt supported in choosing the right level for you. Making that initial decision can feel overwhelming, so it’s great to know you received clear guidance and reassurance at the start of your journey.
We’re delighted you’re feeling positive about the experience ahead. Wishing you every success as you continue your apprenticeship.

Rated 5 out of 5 stars

Just completed my level 3 apprentiship…

Just completed my level 3 apprentiship I have to say a massive thankyou to my tutor Joanne heritage she is absolutely amazing so supportive explaining everything in detail always there on hand any extra questions I had during the course due to this I achieved a double distinction my whole experience has been fantastic,thankyou again Joanne.

March 27, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your lovely feedback, Sana, and huge congratulations on completing your Level 3 apprenticeship with a double distinction. That’s an incredible achievement and a real testament to your hard work and dedication.

You should be extremely proud of what you’ve accomplished. We wish you every success in your next steps.

Rated 5 out of 5 stars

My experience with the course has been…

My experience with the course has been overwhelmingly positive, giving me practical knowledge and confidence to excel. My tutor, Kirsty Welding, was always supportive, approachable, and guided me every step of the way, ensuring I could successfully complete my NVQ Level 3. I am truly grateful for her encouragement and expertise throughout the journey.

March 25, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your wonderful feedback! We’re delighted to hear your experience has been so positive and that the course has helped build your knowledge and confidence. It’s great to know Kirsty provided such supportive and approachable guidance throughout your Level 3 apprenticeship journey, we’ll be sure to pass on your kind words. Congratulations on your achievement, and we wish you all the best for the future!

Rated 5 out of 5 stars

Great company, even greater tutor’s

I have had a brilliant experience throughout my learning journey and would love to study further with Paragon. My tutor, Kate, has been a great support during the process, always there ready to help and has been a great encouragement throughout, making this a truly positive experience. Can’t thank her enough and I am so proud of my final results. Thank you to Kate and the whole Paragon team for making this such a great experience.

March 25, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your fantastic feedback! We’re so pleased to hear you had such a positive learning experience and are proud of your achievements, well done on your final results! It’s great to know Kate provided such strong support and encouragement throughout your journey. We’d love to support you again in the future and wish you every success in your next steps!

Rated 5 out of 5 stars

I really enjoy the training.

I really enjoy the training.. and it’’ helped me a lot when it come to my roles as a carer. The tutor very approachable..

March 24, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your feedback! We’re so pleased to hear you enjoyed the training and found it helpful in your role as a carer. It’s great to know your tutor was approachable and supportive. We wish you all the best in your continued career!

Rated 5 out of 5 stars

Paragon Skills is the best when it…

Paragon Skills is the best when it comes to acquisition of best training in Health and Social Care. Their courses are detailed, comprehensive and relevant. It equips you with the standard of content in a typical university. You will feel that you are running a real academic course that require cognitive abilities. Your works must be original and free from AI. They test your workshop works, consolidation activities and every project works for plagiarism and AI. This brings out your writing skills and creativity. I would recommend Paragon Skills. They will come for physical assessment at your place of work and guide you through all the challenges. They are always ready to help.

March 25, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your detailed and thoughtful feedback! We’re delighted to hear you found the programme comprehensive, engaging, and supportive of your development. It’s great to know you valued the guidance, assessment process, and the support provided throughout your journey. We really appreciate your recommendation and wish you every success in your future career.

Rated 5 out of 5 stars

Outstanding Support from Jolene Hornsby at Paragon Skills

I would like to express my sincere appreciation to Jolene Hornsby at Paragon Skills for her outstanding support throughout my Level 3 Diploma for Adult Lead Care Worker.

Jolene has been an incredibly supportive, patient, and knowledgeable tutor. She always took the time to explain things clearly and made sure I fully understood each part of the course. Her guidance helped build my confidence and kept me motivated, even when the work felt challenging.

She was always approachable and responsive, offering helpful feedback that allowed me to improve my work and develop my skills in a meaningful way. Her encouragement played a big part in helping me achieve my qualification with a great result.

I am truly grateful for her dedication and support, and I would highly recommend both Jolene and Paragon Skills to anyone undertaking this course.

March 24, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for taking the time to share such thoughtful feedback, Syed. We’re delighted to hear about your positive experience completing your Level 3 Lead Adult Care Worker apprenticeship.


Congratulations on your achievement, that’s something to be very proud of. We wish you continued success in your career within adult care.

Rated 5 out of 5 stars

Diploma Adult Care lead

I have recently completed my Diploma in Adult Lead Care, before I took this course I had no faith or confidence in myself, I was assigned my personal Tutor Sarah Conebar who was absolutely AMAZING, she helped me grow and build my confidence, I came out with two distinctions, which I never thought was possible. I couldnt have done it without Sarah, her kindness and patience is everything!!!

March 13, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for sharing this, Kimberley, and congratulations on completing your Lead Adult Care apprenticeship with two distinctions. That’s an incredible achievement.

You should be extremely proud of what you’ve accomplished. We wish you every success as you continue to grow in your career.

Rated 5 out of 5 stars

How I was attended to

Caroline attended to me professionally and with empathy.
I’m so grateful for having her in my apprenticeship support team.

March 6, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your kind words, Chibuike. We’re so pleased to hear you felt supported in such a professional and empathetic way throughout your apprenticeship.

Having a strong support team around you can make all the difference, and it’s wonderful to know you felt that during your journey. Thank you for taking the time to share your experience, and we wish you continued success moving forward.

Rated 5 out of 5 stars

After a rough start during this…

After a rough start during this apprenticeship I’m very happy to have passed my NVQ level 3 in Lead adult care, especially being on mat leave for along time. My tutor, Rachel Wright, is an absolute angel and I wouldn’t have got through it without her so big thank you to her. I also passed my maths aswell :)

March 23, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for sharing your journey, Courtney, and huge congratulations on completing your Level 3 Lead Adult Care apprenticeship. That’s an incredible achievement, especially balancing everything alongside maternity leave.

Thank you for sticking with it and for recognising the support you received. We wish you every success in the next stage of your career.

Rated 5 out of 5 stars

I had so much support during my NVQ…

I had so much support during my NVQ Level 3 and that helped me to get a distinction

March 23, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your thoughtful review, Kate. We’re so pleased to hear you had a positive experience overall, and that your personal tutor made such a meaningful difference to your apprenticeship journey.

Well done on completing your apprenticeship, and thank you for sharing your experience with us.

Rated 5 out of 5 stars

Peer support apprenticeship

I had a good experience throughout my apprenticeship with Paragon Skills, but my 5-star rating is entirely thanks to my outstanding tutor, Nicky Crewick.

Her support was absolutely invaluable—I honestly don’t think I could have navigated the challenges without her. She consistently went above and beyond, offering encouragement, reassurance, patience, and expert guidance every step of the way.

Nicky made all the difference to my journey, and I can’t thank her enough. - from Kate Watson.

March 20, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for your thoughtful review, Kate. We’re so pleased to hear you had a positive experience overall, and that your personal tutor made such a meaningful difference to your apprenticeship journey.

Providing encouragement, reassurance and expert guidance is exactly the kind of support we strive to deliver, so it’s wonderful to know you felt supported every step of the way. Well done on completing your apprenticeship, and thank you for sharing your experience with us.

Rated 5 out of 5 stars

my thrid and final tutor was a star

At the start it was very rocky as when I started my course I was left for a fair few months with no contact, my first tutor left and I got another one in September last year work left unmarked and no face to face observation completed december came where I met Liz she did my first observation as she was on site doing another. By the end of December my second tutor left and was getting a third tutor and that was the lovely kristy welding she was amazing and all my outstanding work which was 6 units 2 workshops and a mock was left with in 3 weeks I was completed and everything sent to end point assessment with no hick ups

February 13, 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thank you for sharing your experience, Tawri. We’re really sorry to hear that the start of your course felt unsettled, and we appreciate you being open about that. Consistency and communication are important to us, so your feedback is valued.

Well done for persevering and reaching the finish line, that’s a fantastic achievement.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look