Paragon SkillsReviews 

1,128
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, especially from their tutors. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the quality of the courses is highly valued. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the supportive environment that helped them achieve their goals. However, some customers also noted initial challenges due to changes in tutors or issues with previous tutors, which left them feeling behind and lacking support.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their tutors' dedication, support, and... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting the clarity and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support and guidance... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high quality of training and... See more

Quality

Consumers find quality to be positive, with many highlighting the high quality of tutor support, guidance,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The modules were clear, well-structured and easy to understand. My tutor Jolene Hornsby went above and beyond - she stayed in regular contact, made sure I never fell behind, and gave me the confidence... See more

Company replied

Rated 5 out of 5 stars

Shireen, my tutor has been honestly incredible. Shes been so patient, approachable, and invested in my completion and success for my NVQ. I hope whoever else she works with knows how lucky they are. I... See more

Company replied

Rated 5 out of 5 stars

So happy to have completed my NVQ Level 2 in Care at Paragon skills with Distinction! A big thank you to all the team involved but especially to Joanne Murray who was my mentor and personal tutor. She... See more

Company replied

Rated 5 out of 5 stars

Completing my NVQ Level 3 was a dream come true and goal I always wanted to achieve. I couldn’t have done it without paragon skills and my incredible Tutor Kate Underwood. Her patience, kindness, d... See more

Company replied


Company details

  1. Career and Education Provider
  2. Adult Education School
  3. Apprenticeship Center
  4. Education Center
  5. Educational Institution

About Paragon Skills

Written by the company



Health & Social Care Childcare & Education Professional Services About us Get in touch

About Paragon Skills

When learners succeed, employers’ benefit. We provide apprenticeship training at a national level developing the workforce of the future. We are a highly motivated and energetic team, committed to making sure that we have the right learner on the right course and work hard to ensure quality training with high learner pass rates.

We are passionate about providing opportunities for you to achieve and succeed in the career of your choice. So if you prefer practical experiences to classroom and textbook learning, Would appreciate being able to practice, use and develop your skills in a workplace setting whilst working as part of a team. Then an choosing the Apprenticeship pathway could be for you?

Factors to consider:

Level – You want the Apprenticeship to be rewarding and challenging, but not so hard that you want to give up. Make sure you pick an Apprenticeship that teaches you new skills.

Sectors – Based on you interests and skills, narrow down your options.

Our focus on delivering quality apprenticeships that are relevant to our employer partners speaks for itself in our outstanding results and feedback...

71.4% success rates (compared to an industry average of 51.8%) 9.1 out of 10 learners would recommend us to a friend or family member 8.8 out of 10 employers would recommend us (compared to an industry average of 5.8 out of 10)

Are team are extremely passionate about apprenticeships, and there is not much we don’t know around them, so if you have any questions reach out using the contact details below.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,128)

319 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly trainers made me feel at ease…

Friendly trainers made me feel at ease explained things throughly

March 19, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your 5 star review, Marie! We’re so pleased to hear our trainers made you feel comfortable and explained everything clearly. Creating a supportive and welcoming space to learn is really important to us, so it’s great to know you felt at ease throughout the session.

Rated 5 out of 5 stars

Achieving a Distinction in my NVQ Level…

Achieving a Distinction in my NVQ Level 3 Lead Adult Care Worker End Point Assessment is one of my proudest accomplishments. This journey has challenged me to grow both professionally and personally, strengthening my knowledge, confidence, and leadership within my role.

Throughout the course, I have developed a deeper understanding of person-centred care, safeguarding, risk management, and effective communication. I have been able to apply this knowledge directly into my practice, ensuring that the individuals I support are empowered, respected, and encouraged to maintain their independence.

This qualification has also enhanced my leadership skills, allowing me to support my team more effectively, model best practice, and promote a positive and safe working environment. I have learned the importance of reflection, continuous improvement, and maintaining high standards of care at all times.

Receiving a Distinction reflects not only my dedication and hard work, but also my passion for making a meaningful difference in people’s lives. I take great pride in the care I provide and the relationships I build, and this achievement has further motivated me to continue developing within the health and social care sector.

I am incredibly grateful for the support and guidance I received throughout my learning journey, and I look forward to progressing even further in my career.

March 19, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for sharing such a powerful reflection, Roxanna — and huge congratulations on achieving a Distinction in your Level 3 Lead Adult Care Worker apprenticeship. That is an outstanding accomplishment and one you should be incredibly proud of.

Your passion for making a meaningful difference really shines through. We’re proud to have supported you on this journey and can’t wait to see where your career takes you next.

Rated 5 out of 5 stars

The workshop was really enjoyable and excellent …

The workshop was really enjoyable and relevant with my role

March 19, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your 5 star review, Farhana! We’re so pleased to hear you found the workshop enjoyable and relevant to your role.

We’re glad you had such a positive experience and look forward to supporting you on the next step of your journey.

Rated 5 out of 5 stars

Completing my level 3 with Kirsty Welding

Kirsty Welding my tutor has been fantastic with me throughout doing my level 3, she is really pleasant and makes you feel at ease and if you ever need her she is there. She really has given me the confidence boost I needed. Thank you Kirsty for being supportive and helping me grow.

March 18, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your lovely feedback! We’re delighted to hear that Kirsty provided such fantastic support throughout your Level 3 journey and helped build your confidence along the way. We’ll be sure to pass on your kind words. Congratulations on your progress, and we wish you all the best for the future!

Rated 5 out of 5 stars

Brilliant Enrollment Process

The enrollment process was really easy, the emails/guidance/kindness and speed of response from co-ordinator Nicky MacKenzie has given me confidence to be able to manage the coursework in between shifts.

March 18, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your lovely feedback! We’re so pleased to hear you found the enrolment process smooth and well-supported. Nicky will be delighted to know her guidance and responsiveness helped build your confidence from the start. We wish you every success with your coursework!

Rated 5 out of 5 stars

My experience has only ever been a good…

My experience has only ever been a good and positive one, I have found the course very helpful along side my role as a Service Manager. My Tutor Kirsty Welding was always there for support and guided me along the way to complete my NVQ Level 3. Thank you

March 18, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your kind feedback! We’re delighted to hear you’ve had such a positive experience and found the course helpful alongside your role. It’s great to know Kirsty was able to support and guide you throughout your Level 3 apprenticeship journey. Congratulations on your achievement, and we wish you all the best moving forward!

Rated 5 out of 5 stars

Fantastic company and supportive tutor.

I am approaching the end of my level 3 lead adult care qualification. The structure of the modules on the platform were easy to follow and deadlines attainable. My tutor Kirsty Welding is knowledgeable and was always available to guide me in the right direction, provide continuous support and constructive feedback to help me reach my potential. I feel ready for my approaching end point assessment.

March 18, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your fantastic feedback! We’re so pleased to hear you’ve had a positive experience and found the programme well-structured and supportive. Kirsty will be delighted to know her guidance and feedback have helped you feel confident for your end point assessment. Wishing you the very best of luck, you’ve got this!

Rated 5 out of 5 stars

I had Kirsty welding as a tutor who was…

I had Kirsty welding as a tutor who was always at the end of the phone when needed. She gave me encouragement and talked me through everything. I found the course straight forward and a smooth process!

January 19, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your kind feedback! We’re delighted to hear you had a smooth and positive experience on your course. It’s great to know Kirsty was able to provide the support and encouragement you needed, we’ll be sure to pass on your lovely comments. Congratulations on your achievement!

Rated 5 out of 5 stars

I really had a good experience with…

I really had a good experience with Paragon , there is tutor called Kirsty welding , she helped me a lot to get a better result , middle of the way i was like i can't do it anymore but kirsty keep motivating me and she made my Level 2 journey for Social Adult Care much easier...Thanks Paragon ..👍👍👏

March 16, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your lovely feedback! We’re so pleased to hear you had a positive experience with Paragon Skills and that Kirsty was able to support and motivate you throughout your journey. Congratulations on completing your Level 2 in Adult Social Care, what a great achievement! We wish you all the best moving forward.

Rated 4 out of 5 stars

Nvq l3 lead adult care worker

I have just completed my nvq l3 lead adult care worker with paragon skills. I had a long journey, having to have a break in learning due to family life but paragon were great in helping me through this and pushing me to finish when I was at the last hurdle, I’m so grateful I did it. My first few tutors weren’t the most helpful but my last tutor Jolene Hornsby really helped me get through it persevering with me - she really is a great asset to paragon.

March 9, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for sharing your experience with us. We’re so pleased you persevered and successfully completed your qualification, what a fantastic achievement! We really appreciate your honest feedback and are glad that Jolene was able to support you through the final stages of your journey. We’ll be sure to pass on your kind words, and we wish you all the very best for the future.

Rated 5 out of 5 stars

Paragon skills have been so supportive…

Paragon skills have been so supportive with my diploma I have just completed! I want to especially thank Luke, Heather and Judy for all their encouragement and help, making the workshops informative as well as a time to interact with other students. Also another shoutout to Judy Baxter for all her ongoing support from start to finish giving me the confidence to push myself to achieve the top grade I achieved.

March 17, 2026
Unprompted review
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Reply from Paragon Skills

Thank you so much for your kind feedback! We’re delighted to hear you felt supported throughout your diploma. Luke, Heather, and Judy will be thrilled to know they made such a positive impact on your experience. Congratulations on achieving a top grade, we wish you all the very best in your future!

Rated 5 out of 5 stars

Brilliant service

My tutor Joanne Heritage was always available throughout my course and supportive of my studies and endeavours. She paid attention to my needs and knew how to optimise my potential. She was always genuine in her concern towards me, I felt my tutor went the extra mile for me.

Thank you Joanne.

March 16, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your lovely review, Zaynab. We’re so pleased to hear how supported you felt throughout your course and that your personal tutor helped you reach your full potential. It’s wonderful to know you felt genuinely cared for and guided every step of the way. Congratulations on your achievement, and thank you for sharing your experience with us.

Rated 5 out of 5 stars

My apprenticeship and support from my tutor Joanne Heritage

I recently completed my apprenticeship and I am very happy with my experience. English is my second language, so at the beginning I was a little worried about studying and completing all the work. It was not always easy and sometimes it was quite difficult, but thanks to my tutor everything went smoothly.

My tutor Joanne Heritage, was very patient, supportive and always explained things clearly. She helped me believe in myself and supported me through the whole course.
She was always helpful, understanding and patient. Whenever I had questions or needed extra explanation, she was there to guide me.

In the end I passed my apprenticeship with distinction, which made me very proud. I am very grateful for all the support and encouragement I received.
I would like to say a big thank you to my tutor and the whole apprenticeship programme. The course was challenging, especially because English is my second language, but with the right support it became a great learning experience.

March 13, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for sharing such a thoughtful review, Monika, and huge congratulations on achieving a distinction in your apprenticeship. That is an incredible accomplishment, especially while studying in your second language.

Well done on everything you’ve achieved, you should be very proud of yourself.

Rated 5 out of 5 stars

Joanne heritage was my tutor and i…

Joanne heritage was my tutor and i couldnt thank her enough for helping me through my level 3.

March 13, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your lovely review, Erin, and congratulations on completing your Level 3 apprenticeship! We’re so pleased to hear how much your personal tutor supported you throughout your journey. Well done on your achievement, and thank you for sharing your experience with us.

Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with Paragon skills, mainly thanks to my tutor Joanne Heritage. She was always available to chat to if I had any questions, explained things really clearly and made the experience run so smoothly. I would highly recommend Paragon. Thanks Again Joanne!

March 13, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your review, Ben! We’re so pleased to hear you had such a smooth and positive experience, and that your personal tutor was there to support you every step of the way.

Thank you for the recommendation, and well done on your achievement!

Rated 5 out of 5 stars

Paragon skills is a perfect institution…

Paragon skills is a perfect institution for all the professional courses and apprenticeships. Their module structure and teaching and learning methodology is perfectly use a friendly and student able to learn a lot of theories and practical scenarios. I successfully complete my apprenticeship with paragon skills and I passed with good results. I would like to gratitude all the paragon team. I want to thank Joanne Heritage my personal tutor. Joanne always followed my progress and always encourage to achieve a good result. Joanne is a friendly and professional tutor and I felt like a good mentor. Joanne always emotionally supported when I was behind the timelines. I have no words to thank you Joanne. I would like to recommend paragon skills for any potential future students.

March 13, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your wonderful review, Deshika, and congratulations on successfully completing your apprenticeship! We’re delighted to hear how much you valued the structure of the programme and the blend of theory and practical learning.

Thank you for your recommendation, we’re proud to have been part of your journey and wish you every success moving forward.

Rated 5 out of 5 stars

Apprenticeship


My tutor Harisa Ahmed has been very supportive throughout my course. They explain things clearly and always make time to help when I need support. Their guidance has helped me improve my knowledge and confidence. I really appreciate all the help and encouragement during my apprenticeship.

March 13, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your lovely review, Mehnaz! We’re so pleased to hear how supportive your personal tutor has been throughout your apprenticeship. Well done on your progress, and thank you for sharing your experience with us!

Rated 5 out of 5 stars

All staff that work for paragon are…

All staff that work for paragon are lovely and will always help you with work whenever you need. Have been so helpful towards my level 2 apprentice course

March 9, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your lovely review, Ruby! We’re so pleased to hear you’ve felt supported by the team throughout your Level 2 apprenticeship.

Well done on your progress, and thank you for sharing your experience with us.

Rated 5 out of 5 stars

Completing my NVQ Level 3 was a dream…

Completing my NVQ Level 3 was a dream come true and goal I always wanted to achieve. I couldn’t have done it without paragon skills and my incredible Tutor Kate Underwood. Her patience, kindness, dedication and support throughout this journey was tremendous. Juggling between work, life and studies was taking a toll on me, but she was there to guide me through it all. I am immensely grateful for her and proud of my accomplishments.

Maureen James

March 9, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your heartfelt review, Maureen, and huge congratulations on completing your Level 3 apprenticeship!

We’re so pleased to hear how much your personal tutor supported and guided you throughout. You should be very proud of everything you’ve achieved, we certainly are!

Rated 5 out of 5 stars

Great training provider and tutor

Great training provider and tutor, thank you.

March 9, 2026
Unprompted review
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Reply from Paragon Skills

Thank you for your review, Chloe! We’re so pleased to hear you had a positive experience with both the training provider and your tutor. Congratulations on your achievement, and thank you for choosing Paragon Skills.

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