Parcels2go 

P2G84770890 this was a failed order due P2G system error. The January 24th, P2G emailed me saying that I will be refund in 7 working days but I did not received nothing until now.
I am trying to contact them from the 4th February, they do not reply to the mails and the "virtual" chat does not recognise a missing refund matter.
It seems as well that my address post code , necessary to identify my order, has been banned from the virtual chat.
There is not way to face with them ever for simple problems, customer care absurd and unacceptable.

DO NOT leave reviews here for Parcel2Go.
This is a misspelling. Go to the correct one to leave your feedback

LESS than 1 star. Have just lost £32 and loads of time chasing this company. They never turned up for my parcel. Very convincing website but clearly a fraudulent set up. Now trying to get a refund, in vain. Do not use them!!!!

Dreadful experience.
Urgent parcel for booked/paid next day delivery not collected by DPD. Day wasted, No explanation.
Website says 'cannot be rebooked at this time'.
Chat facility is purely automated response; then chat to agent never responded - 63rd in queue!
Obviously I can't trust this set-up.
My advice is to deal with a courier direct and go to a collection point.

When they loose your parcel, they'll rebuff your claim from their very very very extensive prohibited items list.
BUNCH OF VILLAINS.

Use ANYONE else...just not PARCELS2NOTGO.

Never collected waited all day. Got another msg that will collect the following day wasted another 2 days! No collection, no explanation.

The contents of my parcel were stolen - the box resealed by Hermes. I've sent photos, proof of sending and responded to every request for more info that they've sent me, but still they prevaricate rather than settle my claim. Now they are no longer responding. And there's no effective way to contact them (currently 50th in the queue on web assistant. What a truly dismal company. As others have noted, best avoided.

I sent a parcel 4th January and to date it has not been delivered or returned. I have reported it missing several times and each time the same reply 'Your Parcel Has Been Found' but still not delivered or returned. I independently tracked my parcel with DPD who told me it had been returned to a Parcel2Go warehouse because they could not honour the service. Parcel2Go now admit that it has been returned to them but I am one of thousands suffering the same issue. I now have 2 parcels missing with Parcel2Go and would highly recommend not to use them!

This company is a joke, AVOID AT ALL COSTS. I have tried to send 4 parcels with them. One went missing in December and I haven't recieved my money back, despite emails from Parcels2go stating that they had lost the parcel. I have since had to send them their own email as proof that the parcel is missing.. twice. They also redelivered one of my parcels back to me because they provided the wrong barcode on their label, one item arrived damaged and late and one just arrived two weeks late. Its near impossible to get a hold of anyone there as you are put in disgustingly long queues and if you leave the page at all it disconnects you, they say they respond to Facebook messages within 24 hours, I sent a message days ago, still no response. If you are reading this from Parcel2GO, you are tacky and I HATE you!

5 parcels I posted, bubble wrapped, fragile taped and 2 labels.... damaged or missing, not easy to claim, well out of pocket and makes my business look bad!

It should be less than one star - from a total of around 24 packages - so far four are lost and counting - hours to get through to chat - Who tell you they will contact you in 24 hours only no contact. There has to be something that can be done legally - This type of business should not be allowed

PLEASE LEAVE YOUR REVIEWS AT PARCEL2GO and not here, people never get to see all the negative reviews and the company we are all talking about is PARCEL2GO.

Abysmal service -if you can call it service at all.They claimed to have attempted delivery twice but the first time around left a “we missed you note and will attempt delivery again tomorrow “ but they never did.The recipients also have a safe space to leave it but they just didn’t bother. I had to chase after the parcel until it was finally returned.They said I would receive a refund for a damaged parcel but never actually got refunded.AVOID THESE SCAMMERS! Royal Mail delivered my parcel just fine for about the same price.Ridiculous business practices!!!!!!!!

Failed to delivery the parcel. I opened up a claim and they responded with "Claim closed, your parcel has been found. It was delivered to: other location"... they won't clarify where the other location is. It sure wasn't the delivery address.

Lost my parcel. Tried to complain, been three weeks and never got in contact with me to confirm where it is. Would never send with them again.

They conned me...but this is not the last of it...

Make a formal complain as I will. Hopefully they will investigate them at some point

Track number: P2G84420015

Their phone number is unreachable. Chat system starts you somewhere in a queue of 50 - 90. They ended up seeing me after about 1 hour wait (luckily I have 2 screens and had some work to do on my PC). When I mentioned to them that the parcel hadn't neen delivered to my buyer they said they had attempted it. They did but only once. I told them that their contract stipulate 3 attempts. They acknowledge they haven't done it BUT still refuse to pay me the transport fee saying that it is impossible becase the system has decided to return the item to me. Jsut like that... (the system)

They also said that a card had been left at the address one time which the buyer said that was not true as 3 people live there and we are in a lockdown.

They refuse to pay me the 8 pounds for delivery and my product hasn't been delivered and my buyer is upset. Thank-you-NOT- very-much

Avoid!!

My parcel was due to be delivered on the 11th of January. On the 26th of January they opened a lost parcel claim and heard nothing back for a week. Yesterday I have posted my complaint online on their Facebook and also sent an email. I’ve got an email at 2:00 am saying Good news we’ve found your parcel. It has a new tracking number or it has been delivered so the claim is closed. Guess what? It hasn’t been delivered and they have not provided the new tracking number so now I am in worst position than I was before.
What a shambles of company. I wished I would have done my research before using their service, they have more than 95% bad reviews.
Lesson learned for the future.

WELL!!! where do i start with this one...

Booked a parcel on a Parcel Force 24 tracked, signed insured and money back guarantee if not delivered by date stated which is tomorrow 02/Feb/2021 the full works.

The parcel was scheduled on driver route for today.

The parcel hasn't been collected today, the driver failed to make contact to say he/she wasn't turning up.

There is no record of any attempt to collect.

Waited in ALL day from 9am - 5:30pm making the whole day a complete waste of time.

Apparently the delivery date isn't included in the Money Back Guarantee making that part false advertising and a complete rip off.

Parcels2go don't seem to have any way of retrieving data logs of any kind meaning i wouldn't know if the parcel was even registered for collection at all so they can say and do whatever they like, fill you with lies and you will never know the difference.

No complaints procedure in place either so no way of escalating the case to anyone higher to help redeem the service advertised.

Extremely frustrating and appalled with the service provided.

Avoid using this company at all costs. They freely admit to losing our parcel but are refusing to compensate - either for the value of the goods or the cost of postage and insurance. Customer Service is non-existant as it is impossible to speak to anybody and a letter to the CEO has not been acknowledged, let alone replied to. No better than Scammers.

They break the content of my parcel.
Since I did not pay for the insurance, I got only £20 back.
I have lost 110£ because they handled very badly the parcel,even though it was packed accurately.
I will never ever use this service.
Sometimes is better paying more but being sure to deal with professionals.

I have used Parcel2go for years, and they are pretty good. Until a package is lost that is! I have a package that has been stuck in transit for over 8 weeks now and all they do is give me misinformation. First they tell me I have to to wait 14 days before I can make a claim. Then they tell me they are waiting for a reply from the courier who is handling the package. And then to wait 2 more days. So I waited another 2 days, then they promise to send me a claim form within 2 days. Which I have not received, so I chased this up. And now I am being told I have to wait another 2 days now and I am not entitled to make a claim yet. As the courier claims they are in lockdown. I see a pattern emerging here now, so when I contact them again in 2 days. I will be promised a form again (which they won't send) and I will be told again to wait another 2 days.

Please stop messing me around P2GO, I am being forced to make a Paypal claim now for the costs as you are not helping me at all!