Parcels2go 

I would like to share my personnel experience with all of you and dont want other people to go through the pain i went through.

1. Took 17 days to deliver a parcel from UK to India.
2. No clear update on the website about the status of the parcel.
3.Only way to contact customer service is via chat who are very well trained to rip off the customer. Initially they act very professional, but the truth is they are bunch morons and liars and don't leave any comment of your query which means every time u contact them u need to start your story from the beginning. you will end up spending hours together in contacting them and explaining them ur issue.
4. Due to the error made by Parcel2go my dad has ended up paying £30.00 pounds to customs for sending few papers and some passport size photographs weighing 200grams.

Over all if u don't mind the parcel will be delivered in time or not and happy to pay extra charges and spend hours together explaining ur issue to the people who are acting as if they are trying to help you then please godhead with Parcel2go.. God bless you :).

This company's service is seriously horrendous. Probably the worst company I've ever dealt with. Everything about them is appalling; delivery parcels never collected, and when they are, they just get returned to the sender. Customer service is frankly awful and never tell me anything that I don't already know or that I'm aware of. They never offer any pertinent solutions. Shocking experience all round. I advise you not to touch this company with a barge pole.

Appalling service. I sent a parcel well before Christmas, it came back today (18th January!) saying there was a query with the address, the only way you can contact is via live chat and there are 44 before me! The parcel had been opened and was completely battered. the address was clear with the correct postcode (I double checked on google maps!) They are so bad, They could not care less. I will not use again.

Booked a large parcel for pick up on Thursday, no sign of pick up, it was a snow day so I gave them the benefit of doubt and rebooked for Saturday, again no show, no communication at all from parcels2go, asked for refund which is going to take 5-7 days. Absolutely abysmal service, do not use.

Had the misfortune of booking a parcel pick up and delivery through this company after a referral from Hermes.
Had to contact on at least 5 occasions to find out if parcel will ever be picked up. Three times they rebooked it for pick up and it was only on the third time that I got a real tracking number. On the fifth time I was told I had booked the wrong service that I should have booked international not U.K. to U.K. as I live in Northern Ireland.
I pointed out that when I put in post code for pick up I was able to find my address and everything went through with no mention of it being wrong or needing international.
They forced me to take a refund which I did but still have not received it.
I went to a different company and the parcel was picked up the next day.
So I definitely would not recommend this company to anyone even my worst enemy.

I sent a parcel to the USA using the P2G service and the parcel ended back at my address. The online tracker showed it as being delivered.
The only way to contact P2G is live chat.
First time, chat operator said they would contact courier. I have not heard anything back.
I did not realise so many bad reviews.

Instead of resolving numberous issues, there answer is to Bar the account.
If any of you are having issues that the chat team cannot solve, leave a request in here for a managers work email address. He is brilliant at sorting out all sorts of issues, and I'm sure would welcome the chance of sorting them out for unsatisfied customers.
Let me know

Complete Disaster and not able to contact them

1.Sent a parcel with parcels2go because it was cheap
2. No update on delivery after several weeks
3. Opened a dispute on 20th November 2020
4. Received an email saying that I didn't have to do anything and they would get back to me
5. Heard nothing. No emails, no telephone calls. Although they did leave a message on Trustpilot saying they had contacted me for a reference (this is not true, no contact was made)
6. Checked today and enquiry has been closed because they haven't heard from me!
7. My tracking number now shows as invalid and apparently I can't claim as 28 days has passed since collection.
8. I have tried to contact them without success.
9. So I have lost the items, I have lost the fee for delivery and I am unable to claim under the insurance cover I paid for.

If this review gets any meaningful result I will update but in the meantime I WOULD NOT USE THIS COURIER SERVICE EVER AGAIN

I took Parcel2go to Small Claims Court and won.
(Claim No 182MC121)
Parcel2go have credited my account in full

My Complaint:

Parcel2go couldn’t determine if my parcel was lost or still held at Hermes Depot. Either way, my parcel was not delivered or returned. I didn’t have proof of purchase for the item I had posted. It was not made clear that I needed proof of purchase at the point when I was invited to pay extra for their Parcel Protection.

When I took up the option of Parcel Protection there were no details available anywhere about the extent of protection or the potential barriers to making any claims. There was no time line or process set out for making a claim. Nor was there a statement indicating that without proof of an original purchase by me, parcel protection would not in fact be valid. It’s this point that I took issue with at the Small Claims Court.

James Greenbury CEO Parcel2go
james dot greenbury at parcel2go

Postal Address:
COE HOUSE
COE STREET
BOLTON BL3 6BU

Four words: AVOID LIKE THE PLAGUE.

Unfortunately the star system does not have a minus section. This 'COMPANY' took my money and didn't bother to pick up the parcel and now I am trying to reclaim my funds. They didn't bother to tell me why. I see why the reviews are mainly negative. Avoid at all costs

Parcel missing since 7 weeks. Was contacted who initially advised parcel is being returned to me 4 weeks ago. Up till now not received parcel. Contacted Parcel2go again and was told operation management looking into my case. 2 weeks afterward not heard anything.. I feel parcel2go just saying anything and not wanting to process the claim. It is an absolute disgrace. No customer service and have to rely on email to contact parcel2go.. I agree with lots of people who posted review on here. 85% of reviews described the service as poor. I use parcel2go regularly. Now I am keeping away from them as not reliable anymore.

Do not use their services. I have wrote down what I'm sendind and bought insurance. However it turned out insurance did not cover what I have sent. Useless support very rude!

Ridiculous I sent a tv to a friend and my friend recieved it all smashed to bits boxed all teared up and everything we paid 30 something pound for the shipping plus we paid for cover and we have emailed them with the photos if the tv all smashed up it's a joke what kind of company is this I dont recommend them at all unless you want your stuff broken it's not even a joke I'm waiting on a claim outcome if they dont satisfy us with a reasonable solution we will be taking it father and taking court action to recover what we deserve

Absolutely awful. Paid for parcels to be collected, a no show and a half-apology. Avoid avoid avoid.

I took them on and won £1200.
4 day service took 5 weeks to arrive. 2 out of 8 boxes missing.
P2G made zero attempt in trying to work with UPS to find them, left up to me to arrange.
P2G didn’t even respond to 4 emails requesting a refund sent each week over 28 days.
Sent all details to credit card company and got a charge back (full refund) of £1200.

Always use a credit card, not debit card.

Ridiculous service. I’ve send my package to Spain on 21st December. After 2 hours they took my luggage they send me email that I will receive my refund because of the virus and I will receive my packages back. I contact with agent and she said that I will receive my packages back after Christmas. Now it’s 5th January and I don’t have my packages back. They open an enquiry case about my luggage. I really hope that I will receive my packages back and they are not stolen. What a terrible service. These people doesn’t do them job.

THEY ARE TO TAKE YOU HARD WORKING MONEY AND NOT GIVING SERVICE. THEY ARE RUBBISH 🗑...AVOID P2G. NO CUSTOMER SERVICE, NO SUPPORT, NO REFUND. JUST LIKE SCAMMER. AVOID THEM AND HELP YOURSELF . I USE PACKLINK, THEY ARE MUCH BETTER

I had bought a xmas present for my son. I did not receive this package and when i contacted the seller they sent confirmation it had. I was in all day of the stated delivery and heard no doorbell ring. Also no parcel was left outside my door. A lazy courier most likely left parcel in communal area and did not alert me to its status. Poor poor customer service

I will never everr send any thing with parcel 2 go and Fedx for the bad business in the world you are
My parcel arrived to Sudra Arabia on 26 Dec
And still with coustm.I can’t imagine you fu lie ..