Parcels2go 

Absolutely hopeless service. My parcel was left in a communal hall way of a block of flats. Photographic evidence was provided by the courier. Unsurprisingly, it went missing.
I attempted to make a claim with Parcels2go who, to date, have firstly ignored my claim, then given misinformation, then closed my claim without resolution and have now requested that I provide evidence that it was collected from me, that it arrived at it's destination and evidence of the cost of the contents. After a month of endless livechats, with people who give completely incorrect information, this is more than a little tiresome.
It is simple, we all have evidence that the parcel was left in a communal hallway without permission, it wasn't received by the intended recipient, they are liable.
Never again.

Wouldn't even give 1 star if I could as other customers lost our parcel of tools for my partners job resulting in him losing a client and never got the tools no money back CCTV of parcels being taken from drop off never made it to us no updated tracking either disgusting company and customer service

CAN EVERYONE LEAVE THE REVIEW ON THE MAIN PAGE PARCEL2GO NOT THIS ONE. TRUST PILOT NEED TO SORT THIS OUT AS THEY ARE MAKING IT FRAUDULENT BEHAVIOUR FROM THIS COMPANY HAVING 2 TRUSTPILOT PAGES!!!

I returned 2 parcels to Scotland to the same address they picked up from a week earlier they said they couldn't find the premises this is DX24 part of P2go! this was 7 weeks ago, they were still sitting in the depot ! the company the parcels were going to would not return my £140 due to the time scale. I asked the items be returned to me 1 arrived yesterday the other? trying to get answers is a nightmare!! automated messaging which is totally cr+p I have used this company over the years a lot things recently have got worse recently, DX24 is best avoided its a rubbish courier. Sad to say P2go is becoming totally unreliable, the lack of contact does not help, I have messaged so many times I have lost count.
It's a shame I couldn't leave a "0 "star in this case.

Parcel was sent on the 12 Jan, due to be received on the 19 Jan. Not delivered. Online chat are useless. No way of contacting. Parcel presumed lost. I will never use this service again nor will I recommend. So difficult to get in touch.

They lost my parcels and refusing to refund, the company is a fraudulent company stealing from the bulk of their customers. Their facebook page says it all with 2.7k complaints of the same experience. AVOID at all costs unless you want to give away your money to con artists who take your parcel and mysteriously goes missing hmmm....... Thiefs !!! Bombard their CEO with email complaints as something needs to be done - james.greenbury@parcel2go.

I want some information about my order P2G84216493.

Still waiting for my delivery that I was expecting for the 20th of January.

Non-existent customer service

Have booked via Parcel2go to sending a parcel with the Hermes. The parcel was lost. Parcel2Go had refused to process a refund for the price of sending the parcel. Please make sure to pay via the PayPal to force the refund in such case. Otherwise, they will refund nothing. And there is NO, ABSOLUTELY NO way to talk to their customer service. The Trustpilot is the only place they care to reply to your messages. By using PayPal, you will be able to have a more reasonable platform to enforce the correspondence with the Parcel2Go.

DO NOT USE PARCEL2GO DID YOU KNOW THAT WHEN YOU CLICK PROTECT FROM DAMAGE OR LOSS. THEY DONT ACTUALLY PROTECT FOR DAMAGE. IF ITS ANYTHING FRAGILE THEY WONT ALLOW YOUR CLAIM OR IF ANYTHING VALUABLE LIKE JEWELLERY. ON THERE LISTINGS OF WHAT THEY DONT ALLOW FOR DAMAGE THEY HAVE PUT FRAGILE (ALL). EVERYTHING IS FRAGILE, FLOWERS ARE FRAGILE, A BOOK IS FRAGILE, EVEN A TOY IS FRAGILE. THEY ARE A JOKE PLEASE DO NOT USE THIS COMPANY, THEY TRICK PEOPLE!!!!!!!

DO NOT SEND ANYTHING TO EUROPE - PARCEL2GO ARE OFFERING COURIER SERVICES THAT DO NOT EXIST!! YOU BOOK THE SERVICE, DROP YOUR PARCEL OFF / IT GETS PICKED UP, A WEEK LATER IT SHOWS AS RETURN TO SENDER AND YOU NEVER ACTUALLY GET IT BACK - MOST LIKLY ENDS UP AT AN AUCTION BEING SOLD OFF BY THE COURIER.

This is the first time I've used this company to send Christmas presents to my nephews, as I wanted to make sure they got them in time. The box was 1 meter wide and half a meter tall, so I would say it's a challenge to misplace.

The tracking which has 5 stages had failed at step 2, which was 'drop the package at the depot after collection'. It got lost after collection? That's pretty rubbish!

I paid for a 3 day service and I had no communication letting me know it wasn't going to make it in time...or at all in this case.

Appaling service that keep avoiding giving me any real info as to where the parcel that I ordered on the 23rd of December is now (24th of January!) had I known the seller I was buying from had chosen this company to send their order, I would have avoided it.
They just tell me to contact the seller, and the seller keeps being told to wait longer. Utter nonsense. 100 pounds wasted. Absolutely fuming at this point.

Liars & crooks. Avoid! Stay well away! After losing a parcel (twice ) now they won't compensate as they say my claim was outside their 14 period despite taking 3 months for them to investigate, and it's not true anyway.

Wish I’d read the reviews before using this company. Parcel collected from my house using DPD to go to France. It never left the country and 3 weeks later it appeared on my doorstep! Impossible to contact them. The chat isn’t always available. Tracking says it’s been delivered to France! Hopefully they will be out of business soon.

Terrible service, no it can’t even be called a service, I had a vintage bike frame and forks collected from my mums in the UK to be delivered to me in Spain, it was collected, then I had an email saying it wouldn’t be collected, it already had, then they said it would be sent back, it wasn’t, then they said it had been delivered to Spain on 23/12/2020, it was collected 21/12/2020, then I opened an inquiry, they said I had to wait 14 working days for an outcome, they refunded my postage costs as it wasn’t delivered by the 29/12/2020.
The date for the outcome came and went, this was 21/01/2021, on the 23/01/2021 they sent an email saying “ good news your parcel has been found” it is being returned to the original address, I contacted them through the live chat app, totally useless, they told me that DPD were suspending all deliveries outside the Uk, and that they couldn’t do anything about it, other companies are delivering to Spain, so I asked why now it’s been found they can’t transfer it and it carry on to its destination, no they don’t do that, sorry, then to make it worse the operative said she was finishing her shift and would pass me onto a colleague, I was then put back into a queue, the new person came on and said please let me read the previous conversation, and then proceeded to ask all the same questions, I was on the live chat for well over an hour, with no more information or explanation as to why i was told it had been delivered and has now been found in the UK, they couldn’t even Tell me when it would be returned. I WILL AVOID THIS COMPANY NOW I’ll use small couriers that have always been great, Parcels to Go you should be ashamed of yourselves and your lack of customer service, and don’t blame Brexit, transport is your business we all knew what was going to happen, which is why I sent the parcel before the Brexit end date,

Pretty disgusted with this company. I've been using them extensively in the past and have spent a lot of money with them. I decided to post some valuable hand made toy cars for a young relative's birthday due to lockdown travel restrictions and packed the boxes securely with loads of bubble wrap and foam peanuts. I was concerned about the toys getting damaged so paid an extra 50GBP for insurance to protect them for the 600GBP they were worth. Sadly when the package arrived the contents were wrecked to pieces as the boxes had clearly been kicked and thrown around extensively by UPS. When I requested my claim and provided all the evidence I was categorically refused any compensation based on semantics and small print. They claimed that the toy cars were not toys but models / kits and consequently not covered for damages due to their terms and conditions. I am absolutely flabbergasted and disgusted. Completely disgraceful and my young relative has 600GBP of damage which is unrepairable. Fuming.

Appalling service, paid for next day Hermes and sent parcel on a Thursday to be told it wouldn't be delivered till Monday as they don't work weekends even though Hermes work 7 days a week! Asked to make a formal complaint and told there is no way to do this, shocking shocking company and will spread the word. Waste of time and money

Absolutely terrible company! Do not use them. They have lost so many of my parcels

Avoid this company 2 months now parcels was sent November still havnt been delivered or returned the live chat just fobs u off best thing is I was reccomended this company by a friend 🤔 some friend he is

Hi
four times they lost my parcel always delay with sorting things out.
now the same story misleading and delaying refund of lost parcel.
stay away never usu this company!!!!