Parcels2go 

They couldn' find my address and returned the parcel back to the sender without even contact me ( and was not the first time that I used the service)
I could not speak with anyone and the process of refund takes long.
I deeply recommend do not use this service do the shipping directly with one of the major couriers.

Utter rubbish company. Sent a rear driveshaft for BMW to be returned. They lost in the post for 3 months. Nothing heard despite chasing updates, then told me they don't cover it. Item turns up on my door out of the blue, but now too late to be returned. I'm now stuck with a damaged driveshaft that I can no longer return.

Waited x 3 days over a period of 6 days for a parcel to be collected and delivered. Have sent two emails in the last 20 hours with no response. Would not recommend this company at all

absolutely rubbish its over 2 month still didn't get my money for a lost item

Do not use. Sent a phone that I sold on ebay. Payed for extras included guaranteed delivery and full protect. Parcel showed dropped off to shop and collected by delivery driver. Then all tracking information stopped. Reported is P2G and they opened a case. Almost a month later I am still trying get my claimed sorted and they just stall and keep asking for more and more information. Latest is I needed to blacklist the phone which I got ee to do ee sent email confirmation and now P2G will not accept the email from EE. Stay clear at all costs

Yet again we have been hit with surcharges for items not in cardboard! I have been running a mail order company since 2006 and have never sent anything that wasn't in a cardboard box!! No customer service phone number, the pop up chat on their site is a waste of time. In the end they fobbed me off, basically calling me a lair!!! This is the last time I'll use them!!

Extremely poor service. They lost my parcel and do not want to pay the insurance. I had insured it with them. They keep closing my claim, after many rounds of asking for information that they already have. Do not used them, extend the word.

Lost my £200 parcel, kept being bluffed by various advisors, advised to wait 2 weeks each time, eventually after 3 months of repeated chats they have finally agreed the parcel is lost and they will compensate me £20. I have only now realised I wasn't dealing with Menzies Parcels directly and was dealing with a 3rd party company called parcels2go. I have also now just stumbled across the many 1 star reviews, for a company to have 86% one star reviews speaks volumes.....

PLEASE BE AWARE, THIS COMPANY IS LITTLE MORE THAN A VERY FRUSTRATING, TIME CONSUMING COWBOY COMPANY TRYING TO WEDGE THEMSELVES IN BETWEEN A CUSTOMER/SUPPLY CHAIN AND DOING A VERY POOR JOB OF IT

Dont use this company Since you do not have a conatct number I will have to contact you via every social media channel. Your Website has just added protection doubling the cost of what I am sending, very misleading. I want you to conatct me and remove it. This is now going on every social media channel.

Disappointed to say the least,posted a fishing rod which was a day late pick up by hermes despite being in on the day they arranged and claimed to have tried.
Rod undeliverable to recipient so I chased it up to be told it had been damaged/destroyed.Put in claim to find fishing rods weren't covered by insurance which was over site by myself BUT they still offered it to me and took my money knowing it was a fishing rod and wouldn't be covered,got postage back only no refund for insurance that was worthless never using them again or Hermes who broke the item that was well packaged in a stiff rod tube 😠

Avoid this company!!! They are absolutely useless crooks. I payed £60 to get my bike couriered in the UK and it was never even collected. I payed for their "insurance" option which allows you to get a refund if there is a failed collection, but there are no contact details and no way to get the refund.

Thank God I only wanted a bicycle posted and not the rest of my luggage. Should have gone with a more expensive company that actually collects the parcels!

Decided to book a pick up and delivery through this company. No courier turned up for the pick up although I'd waited in all day. Had to rebook through the website for the next day. Once again, no one turned up and after contacting them via Live Chat they couldn't track my order because they don't have access to the couriers' schedules and could give no reason for the two missing pick ups. Requested a refund and would never use again. They're an unnecessary middle man.

I had a very bad experience with Pracel2go to go. They dont know the procedure of sending international parcels. Plaese request people not to send any parcel from Parcel2go. My parcel is still stuck in India and i was been misguided from past 7 days.i have all the chat history and i can prove how badly i was been misguided.

Dont ever ever use this company.
The web site gives one price and based on that I priced up postage for my customers but then then then suddenly the price at the check out is about 10 times more expensive. and this is after I checked with them that the price on the web site is accurate. THEY ARE A SCAM

Damaged my item - can't open a claim as apparently 'it's not delivered yet' over 24hours later and no label attached saying Fragile despite my statement

I booked a & paid for a delivery, which was 'lost', then found by Hermes and I was informed my parcel would be returned to me within 14 days, which it wasnt. Parcel2go refunded me the postage paid BUT i never received the parcel, which even though they found, is now lost?! very poor!

Booked on the 18 October with collection on the 19th. I PAID EXTRA FOR NEXT DAY DELIVERY. This was picked up late in the day on the 19th so delivery on the 20th. Today is the 21st and it is STILL in the depot where it was last night and still not out for delivery.
NOT HAPPY

Ordered a collection, sat in all day no collection. Contacted them through live chat and all the apologies under the sun. Checked status in account, which said failed collection. How, when I was in all day??? Was assured it would be the day after, again no collection so I chatted through twitter, facebook and live chat same apology no explanation of why their driver hadn't collected the parcel. Cancelled and asked for a full refund I will never use the service again can't help but ask myself why would such a huge company, not have a telephone option as a means of contact???? Is it possible it would be constantly ringing full of complaints??? Disgraceful service and not to be trusted I only wish I would've read the reviews before parting with my money, lessons learnt.

After my frustration of trying to find a refund claim form faith was restored within 24 hrs, Naseem acknowledged the problem and apologised for my late delivery. I accepted the offered refund and will continue again to have confidence in the company.

Dreadful, failed to deliver then stated that the delivery was refused, then they lose the parcel altogether, the claim procedure is designed to trip you up as they will ask for proof of non delivery, how on earth can you prove something wasnt delivered!!!! Should I get the invisible man to sign for it? Bunch of Jokers.