Parcels2go 

Recently sent two parcels (both phones) one parcel arrived, opened with the mobile phone missing.

The second went missing in transit... both mobile phones!!!!

crap service.. dont bother... use the post office!

Abysmal customer service. P2G78604826 Awaiting 6 days for a collection and nobody can tell me anything. Just cancelled the order and no confidence in P2G who simply don't seem to care - just blame the courier.

Scam and profit minded idiot place, you ok if your parcel reaches destination if not, not expect to get you money back even with insurance.

Absolutely terrible. Not received my parcel, tracking says it has been delivered but it hasn't. Bunch of money grabbing crooks.

i booked 2 separate parcels to China and selected a drop service which was in the 1-3 day service. After the the drop off I went to check the update on my parcels It said 3-5 days It took me forever to find the chat facility so i could speak to someone. When i did get through and explained what had happened. She said there was nothing she could do as the parcel had been dropped off. She apologised and said that because the service is 3-5 days and that is was in the detailed description and that is why is showed in the 1-3 days, because it is within 1-3 limit. If that is the case on their website why are the services broken down 1-3 days, 3 days+ and 5 days+? Abit misleading i would say.

I posted an item using their service. First unsuccessful attempt (utter nonsense, had it delivered to workplace, opened all day/ can be proven), then 'item damaged beyond repair' when on the way to my address (inside there were two heavy duty desk lamps)- HOW??? Obviously, no evidence of the extend of the damage/ nor the parcel: evaporated off the surface of the Earth!!! I will be lodging a claim at the Small Claims Court

Wrote a review based on the bad service. Customer services responded to the bad review by advising they had emailed me directly to try and rectify the matter - utter nonsense! I didn’t received an email and I haven’t received my refund yet!

Stay clear of them!!!

thieves, someone of those warehouse workers stole my parcel and they said they lost it, no phone number, no names given, you can't make a complain, they cant track it by the tracking number

someone have to take care of this

I received my expensive large item from a shop in Brighton to myself in the Isle of Man using p2g within 2 days, no complaints, I'm very happy, I'm surprised because there's so many negative reviews

This is my 3rd poor comment in as many months relating to one delivery. Staff always answer these apologising for my experience but continue to do nothing. I sent the staff at "claims" a detailed explanation as to why I couldn't send them the exact paperwork they wanted but heard nothing! Guess what - I've now had a "standardised" reponse (for about the 4th time since July) after 2 weeks saying I didn't send the correct paperwork so my claim will be rejected. Why can't the claims department respond to my email directly with a personalised response and a number to call?
These people are fraudsters - we've effectively had a £600 item written off by one of their couriers despite paying a large insuramce premium to ensure compensation and they've absolutely washed their hands of the case.
DO NOT USE THESE PEOPLE UNDER ANY CIRCUMSTANCES!

Never use this service absolutely horrible.

Utterly rubbish service. I booked a shipment to China from UK.. after 23 days it had not even left the UK !!!
Now I have to wait up to another 14 days for an "enquiry" into it to get compensation

Avoid at all costs

what a complete and utter joke this company is! 5 days waiting for a parcel to be collected everyday they send you a message saying it will be collected today,if i could give minus 10 I would avoid this cmpany like the plague, they never even have the decency to answer your emails

Dreadful company to deal with they damaged my good in transit. Automated claims system not way to contact them by phone. Closed claim on technicality with no way to challenge. The courier company used did not have this as a reason to reject claim so why should they. Have now raised a complaint with my bank and trading standards.

Useless after sales team. P2G delivered my parcel to a wrong address. The person at the wrong address signed for the parcel. I reported the parcel was delivered to the wrong address. Now the Parcel2Go are asking for proof that the parcel was not delivered to the original address from me... What?!! It's been back and forth for the last 2+ months and all over £25.00. It'a a joke! I bet they spent much more trying to deal with my case. Comedy show!

Booked a parcel on a monday to be collected for tuesday, received a confirmation email that it would be collected on tuesday, between 8am and 8pm.

no one came to pick up on tuesday, was promised it would be collected on wednesday, guess what, no pick up on wednesday either.... joke!!

Hermes was the courier.

Last time i will use psrcel2go or hermes.

Usually use parcel force, regret going with this shoddy cowboy service.

No phone contact for either!

wed no pick up

AVOID!! If I could give one star I would. Completely incompetent staff, the 'live chat' parcel inquiry is laughable and their staff are rude and have given misinformation about how best to set up a delivery. Total joke.

Parcel2Go lost my parcel due to a courier leaving my parcel in an unlocked garage! The company still owes me a refund and has ignored many emails! I even contacted the CEO of the company James Greenbury who has not helped with the situation! Still waiting for my refund since August! Avoid this company like the plague

They were supposed to uplift a big amazon tv today and have not shown . Not even an email or anything . They are impossible to contact for help .
They have let me down badly..

***AVOID***AVOID***AVOID***
Parcel2Go will scam you for charges once you sent the parcel!!! Absolutely not professional!! WILL NOT RECOMMEND TO MY WORST ENEMY!!!
DO NOT USE!!!