Parcels2go 

Avoid.
This company really are horrendous. I honestly believe they should close down. They are incapable of following basic instructions. pay extra and go elsewhere

I lost a lot of money with Parcel2go. Chose UPS as courier to deliver a small package to USA. Was not able to insure the package owing to the inadequacies of the Parcel2go system. Shipped 27 July. Package delayed so initiated investigation and claim to Parcel2go on August 5. After several weeks waiting, was promised a reply within a week. Did not happen and despite several emails was not contacted again by Parcel2go until September 8 when told package was lost. Shocking service. Only solution of course is never to deal with them again, also never to use UPS again. My advice to anyone else would be to do the same.

Avoid at all costs. Can't get deliveries on time, won't take responsibility or sort out issues. How this sham of a company is still running I don't know! 3 days for 24 hour delivery....and still waiting.

if possible i would leave 0 stars, took insured parcel to drop off point on 3 July at 8:38am, not picked up by parcel2go until 5:15 pm on 6 July. Parcel never delivered. Started a claim on 13 July despite numerous online chats kept being told it takes 15 working days for enquiry to start, on 5 August i insisted on upgrading to a claim, got nowhere, just kept being told needed recipients signature - copy of drivers license or passport, recipient not happy to send these as risk of identity theft. As due to covid delivery drivers are not asking for signatures i do not know why this was needed. The recipient confirmed in writing that parcel not received. I finally started a money claim online against parcel2go on 17 August. On 5 September finally told my claim would be paid, payment received 10 September.

A nasty company who has lied to me about lost and stolen parcels and then not made refunds on claims.

I have had to webchat for over 6 hours or 3 lost parcels and for all of them they fobbed me off with automated answers and did not refund the postage or insurance.

Do not use them or you will have the nightmare, . probably the worst company I have ever come across and have run a mail-order business for over 15 years.

Please avoid at all cost. Sent a mobile phone with Parcel2go. They lost it. Whole claim process took over a month with frequent chasing. No replies to emails. No extra compensation for all the lost time and money. Completely useless. Avoid, avoid, avoid.

Selling cheaper services like UKMail as DHL
There the same company but differnt networks, we gave the package to DHL (P2G lable clears had DHL logo in corner) when he called by for somthing else, now lost in system. P2G simly do not care.

No plans to use them again and advbise anyone to be wary.

Booked a pick up was in all day no pick up got in touch rebooked waited another day no pick up got in touch and they had the cheek to ask if I wanted to rebook eh no don’t thinks so requested a refund mean while the parcel has been in the hall for a week made other arrangements parcel lifted by another company no problem then I got a call from Hermes to say we will come and pick up your parcel that was 9 days after the original date pure shambles and no communication Stay away unless you can wait over a week for an uplift

Absolutely terrible, they lost numerous parcels and no compensation, will not use anymore, expensive lesson.

not good service at all - difficult to navigate, impossible to communicate, confusing regulations. One parcel went missing and the case I raised was closed, without email notification, without communication nor explanation. Second parcel, (as if I learnt my lesson) unclear instructions for posting, wasted a whole afternoon trying to send it, lets see if it will arrive!

Utter rubbish... Booked paid extra for protection, signature and delivery. First attempt by Hermes not collected no one here. It is an office and there is someone here from 0730 to 1900 hrs. So now I have only two more attempts then what more crap service from this company. clearly labelled no the driver cant work out tilbury dock and think ooo maybe they are inside the port. I will ask at security. Tried to contact them and no help what so ever in on line

My parcel still had not arrived. They seem to have serious issues contacting couriers. I’m beyond frustrated. DO NOT USE THEM! The other reviews must be fake as the customer support is overwhelmed with queries! The good reviews have to be fake!

absolute s**t hole. i wish i read these reviews before. now im stuck with my parcel lost and at their mercy as there are no customer service at all minus the chat system which even more frustrating as the muppets on the chat system are scripted and lost too.

hopeless, dont turn up, no reason, no email, no text, just leave you waiting, cust service just as useless, they cant do anyting, or tell you why or where the driver is, really the worst company out there, AVOID AT ALL COSTS, I WILL .. stick to reputable companies like DHL, i guess you pay peanuts you get monkeys..

Rubbish Service. Honestly this is absolutely terrible service from them, the customer service is horrendous and really frustrate you! I've had two parcels gone missing?! Like how in the world do they go missing?! Since then I've insured my parcels and now they've damaged another parcel! Luckily I've insured it this time, they said 1-2 working days they will get a response but nothing! Now I have to wait another day from the courier response! If they don't respond again then a claim will be made which takes 7-14 working days! The length of time it takes is horrendous. I'm trying to save money on starting a new business but looks like I'll have to go elsewhere!

Tracking Reference: P2G74389288
After waiting 2 months they told me definitely my suitcase was missed but I think it's not true because I called the Spanish head office and they told me it was stolen.
Now they offered me £50 and just the suitcase costs more than that.
Anyway I don't recommend it at all, in case you have troubles with your parcels which is really normal with this company, they don't tell you anything clear about it.
REALLY DISAPPOINTED!
David

Do NOT use this company. They were supposed to pick a parcel up to deliver on fri 22nd augs it is now mon 24th. I did a live chat with someone as there is NO fone num. I was told they didnt know why my parcel wasnt picked up and to rebook. I told them the recipient needed it for weds and was told thats not possible. After a lot of to ing and fro ing i got fed up and asked for my money back. Disgusting service. Not reliable.

The Live Help is worse than useless. I think the person is dealing with loads of customers at once so it takes forever. Half of the time they dont seem to understand what youre asking. You have to repeat yourself endlessly. It's painful.

Very very disappointed, parcel has been "lost". I have chased all updates myself for the past week. Item was miss sorted and nothing was done to update me for 10 days after it was then lost. Parcel 2 go are still waiting for updates from the courier and I already know myself what has happened. Terrible customer service.

Worst service ever ,do not use very bad response time ,if they do respond ,
lost one parcel ,paid for guarantee delivery and insurance , by the way what they don't tell you is that you have to prove the value of the good to make a claim.
My second parcel has not arrived, same thing paid for guarantee delivery still waiting.
Do yourself a favour ,learn by my mistake ,pay a bit extra and use a dedicated courier