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Park and Go Reviews 

5,289
•
TrustScore 4 out of 5

3.8

Parking Lot
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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers had a great experience with this company. Customers frequently mention that the online booking platform is exceptionally smooth, quick, and remarkably easy to navigate from start to finish. People also deeply appreciate the helpful support team, noting that polite assistance is readily available whenever questions or booking amendments arise. However, some reviewers were not happy with frustratingly long wait times experienced during vehicle drop-offs or airport pick-ups after landing. A few other people also felt that communication during these unexpected delays could occasionally become dismissive, unprofessional, or difficult to resolve satisfactorily. Consumers note that waiting for prolonged periods without proper updates can negatively impact an otherwise straightforward journey.

What people talk about most

Service

Clients share ambiguous opinions on service, reflecting a wide variety of experiences. While many reviewers... See more

Booking process

People report positive experiences with booking process, highlighting that it is always quick,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with experiences varying dramatically. Many customers praise... See more

Customer service

Customers consistently note positive experiences with customer service, praising the responsive, polite, and... See more

Location

Users describe ambiguous interactions with location, noting both convenient and confusing aspects. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Park and Go at Bristol Airport several times, and I've always been very happy with the service. This year I booked the car park for five days in April, but unfortunately, due to car probl... See more

Rated 5 out of 5 stars

used Sentinel parking in Leeds through Park and Go, superb customer service and very friendly people! Needed to change dates due to holidays rearrangement, and later on the car reg, park and Go respon... See more

Rated 5 out of 5 stars

They are an agent. They do not have any car parks and they do not operate them. I always use them to book as it is very easy.

Rated 5 out of 5 stars

Fantastic service. Very helpful staff who are exceptionally accommodating for changes that sometimes need to be made. Service is brilliant for ease of drop off and pick up. Cost is good... See more

Company details

  1. Parking Lot

Written by the company

Park and Go offer online booking for over 100 car parks at 23 Airports across the UK. For over 25 years we have been doing our best to bring you the most competitive prices for Airport Parking in the UK.

Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(5,289)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

I cannot recommend the booking service…

I cannot recommend the booking service highly enough. I was unfortunate enough to have my flight cancelled and having bought the insurance phoned to arrange a refund. The lady on the phone could not have been more helpful and even arranged the parking at the other airport I was flying from. 10 out of 10

August 19, 2020
Unprompted review
Rated 4 out of 5 stars

All worked well

All worked well. A bit slow on return, especially since we called on landing, but all worked out OK. Car park must have been within 8 miles, and handed back as passed to them.

July 29, 2020
Unprompted review
Rated 5 out of 5 stars

User friendly Web page

User friendly Web page, and it was so easy to correct a mistake I made on the departure time. The application allowed me to go back and alter the time without losing my booking.

July 20, 2020
Unprompted review

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