parkdean-resorts.com Reviews 221

I wouldnt even give them 1 star!! Booked a holiday they that could not fulfil and they are refusing to refund us our money!
Still waiting to here from a complaint i sent on 3rd august!!
ABSOLUTE DIABOLICAL COMPANY, CUSTOMER SERVICE IS NON EXISTENT! - AVOID UNLESS YOU LIKE TO BE SCAMMED AND STOLEN FROM!

Due to local lockdown we have had to cancel our holiday for 28th September,rang Pendine sands and explained this too them,was told that we couldn't get a refund only a voucher for next year,all the dates I gave them for next year are not available,and asked for my money back but was refused, surely due to covid I should have my money back.

Omg what can I say shocking caraven was dirty considering they are supposed to do exrat clean (yer right)
Complained to them nothing sorted window broken report 5 times never fixed whilst we was there.
Will not be using them ever again and we used parkdean for many years don't use.

Caravan was nice but the cleaning considering we have a Pandemic was poor. I had to clean everything! The dishwasher was filthy and had to be cleaned before it could be used, there was NO handle for the grill and as a result i burned my hand, the toaster didn't toast very well its worn out ,there was no cheese grater the only spatula was broken and when i lifted HOT food it fell apart, the heating wouldn't come on when it got cold at night. There was no one to talk to as the only means of communication was text and we got no reply. we had to text when we left and we left a day early but they didnt confirm they had received it until the next day. I would say all in all it was ok but for the monies paid it should have been better!

Impossible to get hold of by phone or any corporate social media channel and disgracefully robbing clients of the reduction in VAT when they would be all too quick to pass on any increase. Corporate thieves and charlatans.

You are a disgrace of a company. Refusing to refund me as I am in local lockdown (Caerphilly)!!!! We were due to travel on the 25th of September I am I full time university student who is also trying to work full time due to this pandemic. My partner works on a COVID testing site and this was the only time off together we got!!! NEVER BOOK WITH THEM YOU WILL NOT SEE YOUR MONEY AGAIN!!!!!!!😡😡😡

I am not satisfied with a voucher as it is no good to me. We HAVE booked a package holiday as the definition of a package is one or more. We booked the caravan and entertainment passes which come as an optional extra so therefore we chose to book them. That is a package as it is one or more.

I am disgusted with the way I have been treated and very upset over how you broke your own confidentiality by not asking to speak to the lead passenger (my partner) but speaking to me without asking permission from him first.

If I do not receive a full refund and response from this email within 5 working days from the date of this email (16th September 2020)I will be going to trading standards and the ombudsman over your unprofessional ways and disgusting customer service. I will be expecting a response on or before the 23rd of September 2020

I will never book with yourselves again and I will go out of my way to make sure everyone knows what a shambles and disgrace you are!!!

Booked a holiday and all seemed well until our Son became unwell and had to cancel. Upon requesting a redund we were told to wait sevwn to ten working days for it to show up in the account, alas, such time past, and no refund. Upon a second request we have been told to wait yet another ten working days.
Absolutely disgraceful, will be reporting to ofcom!
I bet they didn't wait a month to line their pockets with our money!

Disgusting

We have been holidaying with Parkdean for years now and have visited a number of sites, Always been looked after and nothing has ever been too much trouble, Excellent facilities across all sites, I see too often people leaving negative reviews about petty things so I thought In would leave my review, we are due to travel to West Bay next week and have already booked Nairn Lochloy for next year already.
Park Dean 5 startd from me

Dispite complaining whilst on site AND filling in complaint form AND emailing both head office and Customer Services and allowing the 10 day investigation guideline which has passed and chases no response to the AWFUL HOLIDAY /CARAVAN and no disabled exit when fire alarm went off AVOID.
4 WEEKS LATER NO RESPONSE RECEIVED
HOLIDAY WAS SO AWFUL WILL NOT LET THIS DROP

I am currently on one of your sites. The caravan you put me and my young son in us right next to the bin for the bar and restaurant.  Every 15 mins someone from the bar / restaurant, throws bottles in the bin..i have never heard anything so horrific. It's awful. Last night, this stopped at gone 12pm and right now it's happening. 10:15pm and we can't sleep. It's awful. We get up early to go out and this is what I have to deal with. 

I have never in all my life stayed at such a noisy caravan park. Or hotel, or any holiday resort. 

It is so bad I am leaving Tomorrow, Sunday. Rather than stay another night.  I cannot listen to this again and I am not moving caravans. 

Our first day, we left the beach early to get to our pool booking at 4:45pm, to find out the pool was closed due to a fault. Great start. The receptionist was rude when I went to ask what else there is to do. 

I have never had such a bad experience or been to such a noisy resort before.  It's been awful.

Stayed at california cliffs, Caravan was filthy on arrival and my wife spent the first 2 hours of our holiday cleaning. the park is claiming they have extra cleaning features due to covid, the caravan itself was battered about on the outside assuming it has been moved several times in its life, we paid a premium price for the holiday and ended up with a tired, very dated filthy caravan, the sofa had been repaired in the past and they had replaced the chipboard base with 4mm ply which I fell through whilst sitting, they came and repaired it straight away but they should not have used timber so thin on a span over 2ft.
To sum it up, we booked late due to our hols being cancelled abroad, so paid a premium price for budget accommodation, I would not stay at california cliffs again.

Absolutely appalled at this company.

Their customer service is the worst I’ve ever experienced in 30+ years.

The caravans are NOT COVID-19 SECURE, the 3 parks I tried are not following any social distancing.

The management are utterly useless, that is no exaggeration, I spoke with at least 4 managers so far regarding my concerns, not one of the interested.

I will NEVER return to a holiday park operated by Parkdean Resorts and I will be filing a chargeback with my bank for “not fit for purpose” accomodation.

Genuinely awful company to deal with and I hope their directors are proud at how badly they are operatin. They are treating customers with zero respect whatsoever just to make themselves money without a care for humanity.

Unfortunately I have to agree with others on here. Parkdean is not refunding overpayments taken by them. They are impossible to reach by phone. I would not advise using them, unless you want to be ripped off and pay more for your holiday than you expected. SHEER ARROGANCE from this company, who seem to think your money is theirs. Very bad service.

I am very disappointed with Parkdean Resorts.
I had a booking for three nights at their Manor Park site for my Motorhome at a total cost of £130. Expensive, but my daughter is staying in a static Caravan on the site so I went ahead.
Due to family circumstances I wanted to reduce this down to two nights. After waiting for 2hours 20 minutes to get through on the telephone as online did not give to the option to alter the length of stay I get through and I am told the cost is now £123.00 for two nights!
The reason because they can charge what they like depending on when you book.
The phone signal was bad so I agreed. Upon receiving the email confirmation of the change I had been charged £23 for the change. I was not informed of this charge. So I have paid £123 for two nights. A rip off as all the facilities are not available.
An email to the chief executive yesterday whilst waiting on line has not been acknowledged. I would not recommend using this company.
Did get a message to call a woman. Called the number given and after an hour on the phone got through to a department where no such named girl was employed. A further email to the CEO has gone unanswered.
Parkdean Resorts doesn’t seem to know about customer care.
I will never go to one of their sites again.

Refund still not paid ,two months now and after several calls and tweets ,still no joy,dont book with these because even if you have holiday cancellation they don't care and just keep saying we are dealing with it.

Don't use this company for your holiday they are a nightmare,refused to refund my deposit at least Dickk Turpin wore a mask keep away you won't have a good break 🤬🤬🤬

Parkdean resorts are happy to take your money but in return are not willing to provide any form of customer service.

On 3 separate occasions I spent over 2.5 hours trying to get through to their customer service only to be cut off:

On arrival at the Walton on Naze sure, the caravans were dirty and the cleaners continually lied to reception staff by saying they had cleaned the caravans. There was no one available to raise the issue with. The following morning we woke to no hot water and once again there was no one available to address the issue to.

The lack of staff wanting to resolve issues and concerns goes right through the whole organisation, from the park staff right through to the CEO whom I’ve also written to but have not received a response.

DO NOT BOOK WITH PARKDEAN. It does not provide the value for money experience it advertises.

I am the wastedad.com And a review on here as well as my blog because I am at my wit's end fighting Parkdean holidays for a full refund due to an awful experience last year from start to Finnish on our holiday in Mullion and I do not want any other family to receive the same bad experience we did that week.

We were two weeks over there "complaint procedure" ( of 2 weeks from the end of the holiday) and they have shown us no respect for the questions we want answering whilst making several mistakes in their investigation.
I have been emailing the CEO and finally, after yet another prompting email from me I had a response from the COO Mr. Mo Shamel offing the same conclusion that they did everything right in regards to fixing the problems and are sorry for the experience we had regarding the dealing with our issue, but we still feel that they are missing the point of our complaint which is why did we find our caravan in such a state.

We are a family of 6 and a dog plus we took Grandma

Due to the size of our party, we booked a dog friendly 3 bed with a sofa bed.

Without going totally into the timeline of events here is a list of the issues.

Out of Date CO2 detectors and greasy (3 years out of date and covered in grease)
Dog mess, cigarette butts under the front door of the caravan
Intermittent smoke alarm (which the maintenance team laughed that the batteries were dead on x2 occasions)
A blown bulb in the hallway
A blown bulb, Broken blind in the bathroom
Greased up cooker regulators stopping the gas flow to the oven & hob
Old bed fixtures and fitting still in the wall at head Hight in both small bedrooms
broken coat hook leaving a sharp edge
broken wardrobe handle
out of fuel cooker lighter
missing bedding (none for the sofa bed bar the bottom sheet.)
Broken hairdryer
Broken hanger under a mattress protector
stored items in a combustible cupboard, which fell on to my mother in law
dirt and rubbish above the curtains
dirty and extremely long curtains
cutlery and plates missing (on arrival enough for 3)
No tin opener (which was given then broke, after asking twice for another one it never turned up so we bought one)
out of date terms and conditions regarding Dogs in the caravan
rusty radiators
Team member spitting on the floor in front of children

We have several pictures and have set these but still, Parkdean feels that what they did to help was acceptable.

Due to the team on-site over 3 days dealing with the issues the Customer service team feels that everything was done to make our stay good and that we have no complaint, also as we were out of their complaints period.

The COO Mr Mo Shamel has now said they are not dealing with us anymore and informed departments to look out for 3rd parties contacting them on our behalf.

We did at the beginning get an "offer of goodwill" approx. £127 off voucher for one day's loss but had a 3-month time limit but we feel that is not good enough due to the state of the van.

Look out for wastedad with the full story

Yet again tried to get served with a drink from the table service operation, absolute joke, waited 40mins for someone to take my order after setting up tab before we gave up. This is the normal service it would seem has we have had the same, every time we try to order anything.Except things are different but if you are in the hospitality business then a simple task of serving your customers a drink is not hard. We are staying at the Sandford park and if this is the service they are offering at all the parks avoid at all cost you won’t have a good time.

Parkdean caravan Saltcoats booked a holiday and was sent an email with what to expect when arriving at the site. Caravan door would be open keys in the van so no need to go to reception also that it would have been deep cleaned there must have been a door recently smashed as the decking was covered in small cubes of glass and lots of it Which I had to clean as I had 4 children with me. The email also stated that everything was operating as normal including amusements and entertainment but there would special measures in place ie social distancing only to find out when going to the club that nothing was on no entertainment no amusements and that we could go in to bar for a max 2hours and that children had to stay in there seats and only 1 person to leave the table to go to bar by this time it was to late complain and anytime I went to complain about it I was told that they were just following government guidelines but that’s not what the email stated I’ve never been to such a shocking caravan park in all my life I’ve also tried several times to call and complain but no answer I can honestly say that I will never use a park dean site ever again I’ve never been so disappointed in all my life and my kids holiday was a disaster.