parkdean-resorts.com Reviews 221

Shocking
Request for a refund and get nothing then all then suddenly get a voucher which I didn’t want. This company is a joke!
Got left on hold for over TWO HOURS and still no one answered and sent several emails and no response back to them
Wouldn’t be so bad if they answered me apologising first there service being so rubbish, letting us down. Or even get an extension on our voucher

Booked a Holiday but with wrong dates in error. Even though making a second booking, they will keep £140 of your hard-earned money to cancel the other trip, no customer service or allowance for a Key Worker making an error.

Hour and 20 mins on phone to be hanged up abosule shocking then finally get through to someone to be told read our website shocking customer service

Parkdean is disgraceful I have tried contacting them numerous times to see what happening with my booking due to go on 13th July but Scotland park aren’t open until 17th July . I was made aware obviously due to government guideline I could change date Which Understandable but to do this another 200 pound they want which is out Of my budget ! (they did not tell me would cost me more money!! ) so trying to get through phone lines on hold for hours still no answer also waited call back few Weeks ago from a manager nothing . also sent few emails had no response at all Definetly would not recommend or yous this company again But I’m now aware 100s people having same problem getting a refund in full it’s a shambles Will be taking this further It’s my first break From work since lockdown need this money back to be able to go somewhere else with my son I will be taking it further . They are quick to take your booking and money !!

Booked a holiday for Early May which was obviously cancelled, got a full refund end of May no quibbling or problems.
Rebooked for Sept now.

went to book in yesterday got to the caravan and it was dirty not been sanitised as stated by parkdean got offered another caravan which was worse the cleaner was still in the caravan we went back to reception who then got us another caravan on another site 55minutes away from Newquay our holiday is ruined called parkdean and spoke to someone who then put the phone down i hope that my family dont get corona virus due to lack of cleaning people beware they just want your money they don't care about you or your family

Booked a long weekend as a treat for me and my three boys. As the soft play, swimming pools and bowling alleys aren't open I don't want to go as I'm on my own and it'll be too hard to entertain them by myself. Rang to request a refund due to not having a fully functioning park, like when I booked, and was told it wasn't a good enough reason and I would lose all my money due to travelling on the 17th. If a pandemic is not a good enough reason I'm not sure there ever will be. Not impressed, very deflated and my sons will never see a Parlsdean resort again. Not sure how this company sleeps!

Booked a 4 day break to Toquay only paid deposit, then the lockdown came and site was closed, they then said the
site would open on July 6th, we were due to take holiday on July 6th, but we live in Wales and under travel restrictions emailed parkdean a number of times when they would eventually answer it was a fob off, because I didn't pay balance because not allowed to travel they cancelled my holiday tried to make contact about my deposit refund but no joy in getting a reply and the phones are joke, although travel restrictions are being lifted now on 6th July there has been nothing confirmed about crossing the border into England. extremely poor customer service wouldn't book with company again

They take your money quickly enough but do not pay refunds promptly. We should have arrived on 22April 2020 and have been told we won’t get our refund until September 2020

Booked a holiday with Parkdean, before the lockdown for during lockdown. Obviously this had to be cancelled, which was upsetting, however Parkdean provided a full refund, within 28 days.

I would give them 0 if I could shocking customer service owner’s treated like crap rip you off when we sold our van we had to wait 3 weeks for the money but new owners had keys straight away. During the snow Somone went around turning the water on the off so when we come back to the van when it reopen we £180 worth of damage and plus a gas bottle stolen parkdean did not care because they force you to use there own contractors for the job shame on them

BEWARE!

DO NOT buy from this company. They talk the talk but don't walk the walk.
Promise the dream which ends a nightmare.
If you are looking to buy a caravan. Do your research & buy on a site that values their owners. This company don't & all they want is your money & will tell you anything to get it. Shame on you Parkdean 😤

Place where memories are made..yes bad ones. Take your money promise you the world then shaft you over 😔no respect for owners

Holidays here are brilliant. However if you own a caravan or considering buying one prepared to be won over by the selling of a dream the minute you sign on the dotted line they will take your eyes out and come back for the sockets... a money greedy company with no consideration of owners.

Owned a caravan last year and lost thousands due to been sold a scrap caravan for £14k, got ripped of from the minute I was on the site, got charged for scrap steps which I paid £150, only worth few pound, site and parkdene are nothing but robbers who prey on the elderly for money. This company should be shut down immediately for the millions they are scammed people out of. DO NOT DEAL WITH PARKDENE IN ANY WAY

IF I COULD GIVE A MINUS SCORE I WOULD THE WAY THEY ARE TREATING OWMERS IS DISGRACEFUL

DO NOT TOUCH do not deliver on promises no maintenance or security yet charging for it. Sites not updated even though their fees are extortionate a company that should be exposed for what they are sharletions.

Avoid!!!! Company are all about the money sharks avoid !!!!

Avoid like the plague!
Worst experience of my life is buying a caravan from this company, they treat owners like dirt and rip them off with extortionate bills, avoid at all costs