Parking.com - 733 CHESTNUT Reviews 83

TrustScore 2.5 out of 5

2.6

800 Chestnut Street, 19107 Philadelphia, PA, US


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Rated 3 out of 5 stars

Much too expensive $36.00 for a post opt doctor visit after surgery. Will go to.a different office next time, to avoid such outrageous parking fee's. Other hospitals, with social security card, char... See more

Company replied

Rated 5 out of 5 stars

Convenient & easy to navigate. Security appears to walk the entire building regularly. On departure, guard kindly walked over to exit gate to make sure my payment process (credit card pre-registered)... See more

Company replied

Rated 1 out of 5 stars

This garage is extremely run down and very very expensive to park in. The elevators are almost always out of order and when I take the staircase it usually smells like urine and there has been huma... See more

Rated 3 out of 5 stars

The signage to tell you how the system works for the first-time user is poor. The gate magically opened up and I thought it was a system error and that I was gaining illegal entry by following the c... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 800 Chestnut Street, 19107, Philadelphia, PA, United States

  • (215)568-4025

2.6

Poor

TrustScore 2.5 out of 5

83 reviews

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1-star

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Hasn’t replied to negative reviews

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2.6

All reviews

(83)

91 reviews in the last 12 months

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Rated 2 out of 5 stars

SO EXPENSIVE

SO EXPENSIVE. 35 dollars for a little over two hours. I had an appointment nearby and couldn’t find street parking anywhere and had no choice but to use a garage.

July 30, 2024
Parking.com - 733 CHESTNUT logo

Reply from Parking.com - 733 CHESTNUT

Thank you for your review. We appreciate your feedback and will take it into consideration as we continue to evaluate our services.

Thank you,
Parking.com

Rated 5 out of 5 stars

Good work

Good work, thank you so much

July 18, 2024
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Reply from Parking.com - 733 CHESTNUT

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 3 out of 5 stars

Much too expensive $36.00 for a post…

Much too expensive $36.00 for a post opt doctor visit after surgery.
Will go to.a different office next time, to avoid such outrageous parking fee's.
Other hospitals, with social security card, charge $3.00 for the whole day no matter how long g you stay.

July 10, 2024
Parking.com - 733 CHESTNUT logo

Reply from Parking.com - 733 CHESTNUT

Thank you for your review. We appreciate your feedback.

Thank you,
Parking.com

Rated 1 out of 5 stars

I could not find it

I could not find it, even with GPS. I went to the 2 closest and tried to scan my QR code. I ended up having to go to another place and paid $39.

July 6, 2024
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Reply from Parking.com - 733 CHESTNUT

thank you for your review. We are very sorry to hear this and will issue a refund.

Thank you,
Parking.com

Rated 2 out of 5 stars

You directions for payment are unclear…

You directions for payment are unclear at entry.
You ask to insert a credit card, yet nothing heppens. Then you park and see all the QR code signs. It would be helpful to have clear instructions at entry !

July 3, 2024
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Reply from Parking.com - 733 CHESTNUT

Thank you for your review. We appreciate your feedback.

Thank you,
Parking.com

Rated 5 out of 5 stars

Very nice facility

Very nice facility, safe and well maintained

June 14, 2024
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Reply from Parking.com - 733 CHESTNUT

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 5 out of 5 stars

Simple and easy

Simple and easy

June 19, 2024
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Reply from Parking.com - 733 CHESTNUT

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars

Way too expensive

Way too expensive, $36 for 2 hour 50 minutes. Poor signage and confusing instructions for check in / check out. I received 5 text to enter my credit card info and had to continually put CC info in for them to stop texting. Junky and dirty elevator.

June 12, 2024
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Reply from Parking.com - 733 CHESTNUT

Thank you for your review. We appreciate your feedback and will share it with the local management team.

Thank you,
Parking.com

Rated 1 out of 5 stars

double charge

overall, a nice method of payment, unfortunately I had to pay twice for the same parking lot because there are two entrances and exits to the parking lot and the system opened a barrier at the exit which I did not use. When I made my second exit, I had to manually use the card and pay again to leave the parking l

May 31, 2024
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Reply from Parking.com - 733 CHESTNUT

Thank you for your review. We will look into this and reach out directly.

Thank you,
Parking.com

Rated 3 out of 5 stars

Confused

The signage to tell you how the system works for the first-time user is poor. The gate magically opened up and I thought it was a system error and that I was gaining illegal entry by following the car in front of me. I sat there like an idiot for about 2 to 3 mins before driving in. I signed in with my credit card, which I hate doing on an unprotected server. I wasn't sure what to do to leave, so that was stressful too.
It's a great system for people who are used to breaking the law and not paying. For honest drivers - Not so much.

June 3, 2024
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Reply from Parking.com - 733 CHESTNUT

Thank you for your review. If you have any questions on how the system works, please reach out to us at RMMatlantic@spplus.com.

Thank you,
Parking.com

Rated 2 out of 5 stars

$37 for 3 hours on a weekday

$37 for 3 hours on a weekday. The website said $20 early bird rate if out before 5pm - we left at 330. No posted rates, no one to ask, no way to know what you're about to get charged. Just a huge parking fee that hits your credit card after you leave. Not great.

May 29, 2024
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Reply from Parking.com - 733 CHESTNUT

Thank you for your review. For the early bird rate, you must enter before 9AM. You entered after 9AM which is why you did not get that rate. If you have any questions, please reach out to us at RMMatlantic@spplus.com.

Thank you,
Parking.com

Rated 1 out of 5 stars

The one way traffic is dangerous

The one way traffic is dangerous. Elevators weren't working and I had to use the stairs. When I opened the door there was someone shooting dope and there was poop and clothes all up and down the stairway. The stairwell was unsafe and I was afraid.

May 15, 2024
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Reply from Parking.com - 733 CHESTNUT

Thank you for your review and for letting us know. We will share this with the local management team.

Thank you,
Parking.com

Rated 1 out of 5 stars

This parking garage suffers from one…

This parking garage suffers from one major issue: their elevators. I’ve never felt more fearful of an elevator failing than those at this garage. I go here often, and each time seems like a brush with death. Not only that, but these elevators are *filthy*. Absolutely filthy. The ceilings have trash, air vents with what looks like inches of grime… the floors. Everything about it is truly disgusting. Spots are generally only available on the rooftop, so unless you want to get hit by attempting to walk the ramps (which has no room for pedestrians), you have to make a brush with death using those elevators. I cannot believe I have to use this validated garage to visit Jefferson Hospital Health. It’s close to where I need to go, but otherwise, I would never.

May 6, 2024
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Reply from Parking.com - 733 CHESTNUT

Thank you for your review. We appreciate your feedback and will share it with the local management team.

Thank you,
Parking.com

Rated 1 out of 5 stars

I used my Jefferson prepaid discount QR…

I used my Jefferson prepaid discount QR code and the system still charged me $35.99 for 4 hours of parking. I called your customer service number and they asked me to e-mail your main office. The e-mail I sent at that address bounced, so my issue has not been resolved as yet.

May 6, 2024
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Reply from Parking.com - 733 CHESTNUT

Thank you for your review. We are very sorry about this. Our team is working on refunding you for the extra you paid.

Thank you,
Parking.com

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