Parking.com - AMTRAK LANVALEReviews 

205
TrustScore 3.5 out of 5

3.5

21 E Lanvale Street, 21201 Baltimore, MD, US


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See what reviewers are saying

Rated 3 out of 5 stars

The parking lot was perfectly fine. The problem was trying to add extra time to my session. No matter what I did, the app and the website kept saying it couldn't find my email address although the mes... See more

Company replied

Rated 1 out of 5 stars

There was a $.99 fee to use this and no other choice, that was a 20% surcharge on my parking. Like ticketmaster for parking lots. Edit. After viewing the parking.com response: thoughts and prayers... See more

Company replied

Rated 5 out of 5 stars

So I was supposed to book my train to New York out of the BWI airport Amtrak station. I realized that morning that we had to go to the downtown station which was 30 min further away. Hectic morning to... See more

Company replied

Rated 3 out of 5 stars

Edited review: The company resolved the incorrect violation quickly, so I have bumped the review up to 3 stars from 1. —- I would give zero stars if that were an option. I paid for parking and rece... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 21 E Lanvale Street, 21201, Baltimore, MD, United States

  • (410)625-7878

3.5

Average

TrustScore 3.5 out of 5

205 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.5

All reviews

(205)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy once it is set up but if you bring…

Easy once it is set up but if you bring a different car the app won’t acknowledge it so someone else has to pay

December 3, 2023
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Reply from Parking.com - AMTRAK LANVALE

Thank you for your review. We are glad you enjoyed your stay with us and appreciate your feedback.

Thank you,
Parking.com

Rated 5 out of 5 stars

Thanks

Thanks, easy parking.

November 30, 2023
Parking.com - AMTRAK LANVALE logo

Reply from Parking.com - AMTRAK LANVALE

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 4 out of 5 stars

The Parking.com app is much easier to…

The Parking.com app is much easier to use then before with all of my personal information coming up so that I could very easily sign in

November 20, 2023
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Reply from Parking.com - AMTRAK LANVALE

Thank you for your review, Marshall. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 2 out of 5 stars

The app reader did not work had to call…

The app reader did not work had to call in to get it to work no fun standing in wind and cold to do the right thing then after pick up I was back on beltway when was asked to be charged more so no easy pass system for in and out.

November 10, 2023
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Reply from Parking.com - AMTRAK LANVALE

Thank you for your review, William. We appreciate your feedback and will share it with the local management team.

Thank you,
Parking.com

Rated 5 out of 5 stars

Parking prepayment was easy

Parking prepayment was easy!
I down loaded the parking app, chose my desired location, Time, and date!
Then showed up to location and went onto my scheduled event! I would chose Parking.com over and over again

November 9, 2023
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Reply from Parking.com - AMTRAK LANVALE

Thank you for your review, Arlene. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars

App sucks bad

November 9, 2023
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Reply from Parking.com - AMTRAK LANVALE

Thank you for your review, Tom. We appreciate your feedback and will share it with the local management team.

Thank you,
Parking.com

Rated 3 out of 5 stars

So-so experience

The lot was marked as “closed”. There was nowhere to key in my online pass - I was lucky to have printed a copy

October 26, 2023
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Reply from Parking.com - AMTRAK LANVALE

Thank you for your review. We have shared this with the local management team.

Thank you,
Parking.com

Rated 1 out of 5 stars

I have no idea what it is going to…

I have no idea what it is going to cost. When you I enter my info. Very confusing.

October 28, 2023
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Reply from Parking.com - AMTRAK LANVALE

Than you for your review. We appreciate your feedback and have shared it with the local management team.

Thank you,
Parking.com

Rated 5 out of 5 stars

They were great about fixing a typo…

They were great about fixing a typo error on my license plate number that caused a parking citation. All was set right!

October 28, 2023
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Reply from Parking.com - AMTRAK LANVALE

Thank you for your review, Jim. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 3 out of 5 stars

This parking lot was not adequately lit…

This parking lot was not adequately lit and made it appear less secure. Only having one exit was bothersome due to the walk from the car to the single pay station and then exit. Far more walking late at night in the rain was unpleasant. Had there been a different and conveniently located parking lot we would have preferred using it.

October 8, 2023
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Reply from Parking.com - AMTRAK LANVALE

Thank you for your review, William. We appreciate your feedback and will share it with the local management team.

Thank you,
Parking.com

Rated 1 out of 5 stars

Unreasonable policies

I bought parking for the whole day to visit DC only to find out 10 minutes later my appointment was canceled due to possible civil unrest there. Called support and even though I had only used 20 minutes of my reservation, no partial refund could be made. Terrible customer service. And the rep was rude. It also took too long to make a reservation as the app had no access to my saved credit cards on my phone.

October 13, 2023
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Reply from Parking.com - AMTRAK LANVALE

Thank you for your review. We appreciate your feedback and will share it with the management team.

Thank you,
Parking.com

Rated 1 out of 5 stars

I parked overnight from Saturday to…

I parked overnight from Saturday to Sunday someone tried to steal my Kia. I came back to a broken window and a damaged ignition. I've parked here many times before but I've never had this experience. The next time I plan to take an Uber to the train station.

October 5, 2023
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Reply from Parking.com - AMTRAK LANVALE

Thank you for your review. We will share this with the local management team.

Thank you,
Parking.com

Rated 3 out of 5 stars

It worked.

The lot is conveniently located to several major attractions in the downtown area. It’s easy to access. But the building itself looks like it is falling down. There was hazard tap up in several locations with rocks and crumbling walls. And it was a bit confusing on how to pay at exit. Use the machine by the elevator or use the machine at the exit.

September 24, 2023
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Reply from Parking.com - AMTRAK LANVALE

Thank you for your review, Theresa. We appreciate your feedback.

Thank you,
Parking.com

Rated 5 out of 5 stars

Good spot location

Good spot location, well lit, and easy to pay.

September 19, 2023
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Reply from Parking.com - AMTRAK LANVALE

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 5 out of 5 stars

Prefect location

Prefect location, direct access to event which eliminated any safety concerns. Easy and reasonable payment.

September 22, 2023
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Reply from Parking.com - AMTRAK LANVALE

Than you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars

no customer support

email never acknowledged so dont have any problems that require customer support

September 22, 2023
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Reply from Parking.com - AMTRAK LANVALE

Hi,

If you are still having issues, please reach out to us at RMMatlantic@spplus.com so we can further assist.

Thank you,
Parking.com

Rated 4 out of 5 stars

It's a convenient location but needs…

It's a convenient location but needs better lighting.

September 20, 2023
Parking.com - AMTRAK LANVALE logo

Reply from Parking.com - AMTRAK LANVALE

Thank you for your review, Terrence. We appreciate your feedback and will share it with the local management team.

Thank you,
Parking.com

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