The parking lot was perfectly fine. The problem was trying to add extra time to my session. No matter what I did, the app and the website kept saying it couldn't find my email address although the mes... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The parking lot was perfectly fine. The problem was trying to add extra time to my session. No matter what I did, the app and the website kept saying it couldn't find my email address although the mes... See more
Company replied
There was a $.99 fee to use this and no other choice, that was a 20% surcharge on my parking. Like ticketmaster for parking lots. Edit. After viewing the parking.com response: thoughts and prayers... See more
Company replied
So I was supposed to book my train to New York out of the BWI airport Amtrak station. I realized that morning that we had to go to the downtown station which was 30 min further away. Hectic morning to... See more
Company replied
Edited review: The company resolved the incorrect violation quickly, so I have bumped the review up to 3 stars from 1. —- I would give zero stars if that were an option. I paid for parking and rece... See more
Company replied
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
21 E Lanvale Street, 21201, Baltimore, MD, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nobody stole my car. So 5 stars for me and it was pretty affordable for an entire day.

Reply from Parking.com - AMTRAK LANVALE
The parking lot, close to Baltimore's Amtrak Penn Station, was convenient, easy to access, and afforded an easy pay experience.

Reply from Parking.com - AMTRAK LANVALE

Reply from Parking.com - AMTRAK LANVALE
Very easy to use and great rate. Was easy to get in and out of. Felt safe in the area.

Reply from Parking.com - AMTRAK LANVALE
Just too expensive, the text system doesn't save me time and if my phone was dead i couldn't park there- there was no kiosk. So annoying

Reply from Parking.com - AMTRAK LANVALE
The overall cleanliness and proper lighting throughout the complex.

Reply from Parking.com - AMTRAK LANVALE
When purchasing parking your website defaulted to a start time an hour into the future, this caused me to received a ticket because I was parked in the lot at the time of purchase. It was also not made clear that even though a day rate was paid the parking pass was only valid for the hours listed when booking. This is never explained and is borderline predatory. This default behavior and lack of explanation is going to cause people to get citations when they have attempted to purchase parking.

Reply from Parking.com - AMTRAK LANVALE
The method was easy to use and the location had good access to the general area.

Reply from Parking.com - AMTRAK LANVALE
QR code made payment easy. First time at that lot, will definitely go back

Reply from Parking.com - AMTRAK LANVALE
Thankful this parking lot was nearby to the Pride Festival. I was glad I have somwhere to made unload my items. The fee was a little high for a Saturday afternoon.

Reply from Parking.com - AMTRAK LANVALE
Signage at the lot is poor. Glare made it impossible to see my phone screen. Disputing "Citation"

Reply from Parking.com - AMTRAK LANVALE
App is a bit cumbersome and often has trouble connecting. This causes a lot of refreshing. Last time this occured I refreshed but neglected to switch the choice of car I was parking so I registered car A but parked car B. I paid 15 to park and got 50 dollar ticket. Called Customer Service and the girl just could not understand so she refunded the 15, but I wanted to keep the 15 paid and address the 50. I sent pics of my plates etc to prove I owned both cars and ecplained the connection issue (it's a recurring issue at Lanvale Amtrak Lot in Baltimore). So far nothing.

Reply from Parking.com - AMTRAK LANVALE
App is not intuitive nor easy to navigate or use
I paid the amount required, online, with my credit card, and got a receipt… and still got a citation for $25 from the Baltimore City Police Dept.
Your parking system is horrible
I will never use it again
I will tell everyone not to use your parking

Reply from Parking.com - AMTRAK LANVALE
i don't have the capability to scan a QR code. bring back the kiosk! it's really scary having to approach a stranger with cash just to pay to park , and sucks having it cost 3x as much because there was an event in the area. i was just going to work.

Reply from Parking.com - AMTRAK LANVALE
Signs were not very helpful. Was any notice given to the regular partners that a change was going to be made?

Reply from Parking.com - AMTRAK LANVALE
We circled a few times trying to find street parking and to our surprise this parking lot was right on the corner! Well lit and cheap parking price! This is our new parking lot!

Reply from Parking.com - AMTRAK LANVALE
Parking is convenient, but it is too much expensive in Baltimore City (PENN Station).

Reply from Parking.com - AMTRAK LANVALE
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.