Parking.com - JACKSON LOTReviews 

314
TrustScore 3 out of 5

2.8

109 W Jackson, 37902 Knoxville, TN, US


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Rated 2 out of 5 stars

The parking is rather expensive, but it was convenient to the location I was going. The worst part was the QR Code boards are WAY too high. It was pouring the rain and trying to hold an umbrella... See more

Company replied

Rated 2 out of 5 stars

I liked how close the parking is to the Melting pot. Things I didn't like. #1.) It is tight parking lot the lanes and parking spots for a Silverado. #2.) The charge $10.00 for 2.5 hours.... See more

Rated 4 out of 5 stars

Sending notification to my phone less than 30 minutes after I had parked,…My parking would soon expire. Did I wish to add more time to avoid a violation, was not expected. This form of paid parking... See more

Rated 3 out of 5 stars

I think $5.50 an hour is a bit steep to park in downtown Knoxville TN. It was raining at the time of our arrival so it did not make me happy that your set up had zero coverage for the person who has... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

2.8

Average

TrustScore 3 out of 5

314 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.8

All reviews

(314)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome job

Awesome job. Thanks

June 17, 2023
Parking.com - JACKSON LOT logo

Reply from Parking.com - JACKSON LOT

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 2 out of 5 stars

I was given a ticket for a minor error

I was given a ticket despite having paid because I didn't update my new license plate number in the same car. Luckily I was able to appeal and get the $70 ticket waived.

June 9, 2023
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

The metal barriers at one of the exits…

The metal barriers at one of the exits made parking and leaving too close a call. Remove them or find another way. There were cones and tape all over the darn lot for no understandable reason. And over $11.00 for one hour parking is simply robbery. Never again.

June 2, 2023
Rated 3 out of 5 stars

Three stars

Three stars, parking was great! The app was awful! I almost signed up for something I didn't want. Just let pay for parking or let me hand someone my money. Don't try and trick me into something. You have a great place to park, treat it like you do. Own the greatness of your business, not the trick to get extra money

May 28, 2023
Rated 1 out of 5 stars

The hours and pricing weren't clear in…

The hours and pricing weren't clear in the browser. It has you fill out the times you'll be there but doesn't specify exactly the pricing. I chose 1hr and 30 minutes when my time ran out I had to walk back to the parking lot to use the kiosk because the browser version wouldn't let me select the parking lot I was in. When I got to the kiosk it had the rates and hours so basically I had to pay $22 for 2 hours when I could have done 6hrs for $10.99. I believe that bank on people using the qr code and the browser that's why it doesn't specify the times and rates.

May 20, 2023
Rated 1 out of 5 stars

Outrageous pricing

May 19, 2023
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

The parking spots were too tight

The parking spots were too tight. We couldn’t get in the car when we returned and we drive a minivan. Terrible parking experience especially for the cost.

May 26, 2023
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

Navigating the technology is absolutely…

Navigating the technology is absolutely horrible. If another person had not come by and helped me I would have had to move my car. Terrible system!! What ever happened to parking lot attendants, a live person?

May 26, 2023
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 4 out of 5 stars

It was ok

Ok easy. Fast

May 10, 2023
Parking.com - JACKSON LOT logo

Reply from Parking.com - JACKSON LOT

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars

No readily available price schedule

No readily available price schedule. Adding 30 minutes was the same 10.99 charge as the first 1.5 hours. Then I had to add another hour for another 10.99. Next time I’ll take a Uber or drive around until I find a open meter.

May 15, 2023
Parking.com - JACKSON LOT logo

Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

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