Parking.com - JACKSON LOTReviews 

314
TrustScore 3 out of 5

2.8

109 W Jackson, 37902 Knoxville, TN, US


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Rated 2 out of 5 stars

The parking is rather expensive, but it was convenient to the location I was going. The worst part was the QR Code boards are WAY too high. It was pouring the rain and trying to hold an umbrella... See more

Company replied

Rated 2 out of 5 stars

I liked how close the parking is to the Melting pot. Things I didn't like. #1.) It is tight parking lot the lanes and parking spots for a Silverado. #2.) The charge $10.00 for 2.5 hours.... See more

Rated 4 out of 5 stars

Sending notification to my phone less than 30 minutes after I had parked,…My parking would soon expire. Did I wish to add more time to avoid a violation, was not expected. This form of paid parking... See more

Rated 3 out of 5 stars

I think $5.50 an hour is a bit steep to park in downtown Knoxville TN. It was raining at the time of our arrival so it did not make me happy that your set up had zero coverage for the person who has... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

2.8

Average

TrustScore 3 out of 5

314 reviews

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1-star

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Hasn’t replied to negative reviews

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2.8

All reviews

(314)

91 reviews in the last 12 months

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Rated 4 out of 5 stars

It’s pretty easy but the system…

It’s pretty easy but the system sometimes doesn’t work until you use the texting option. Also, I tried to pay for my car and my wife’s and it automatically accepted the second payment but I was unable to put in my wife’s license plate.
Overall still pretty good

May 4, 2023
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars

Paid and still ticketed!

Paid for three hours, and then an additional 2 hours. Still received a parking ticket.

April 26, 2023
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 4 out of 5 stars

Easy but a tad pricey

April 18, 2023
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 3 out of 5 stars

Just took too long

Just took too long, multiple people had problems.

April 18, 2023
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 5 out of 5 stars

Easy Peasy

Had only done this once before in Charleston SC so I had to "read-up" to know what I was doing. But everything went well! No issues, no hiccups, smooth as silk!

April 14, 2023
Rated 3 out of 5 stars

I like the convenience

I like the convenience. I tried to pay with my phone as directed by the signs on the lot but the system was down. I kept trying and after 20 minutes or so I was able to pay. I would prefer to see the fees by the hour, 6 hours or 24 hours. This is not explained anywhere. Thanks

April 14, 2023
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 1 out of 5 stars

Tried to set up account so I could…

Tried to set up account so I could easily extend. Email delayed so set up myself, but eventually came. Received a text to extend, but never do it successfully. No reason - just said it could not process. Used multiple credit cards and kept getting error. Gave up after trying 8+ times. Would been good to see numbers entering on CC to confirm no typos. I am a tech savvy person and was completely frustrated with this app!

April 14, 2023
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

USERS BEWARE

USERS BEWARE
I paid for 3 hours of parking using the parking.com App. We returned after an hour and a half only to find a $70 parking violation ticket on our windshield - for not paying for parking??
We disputed the violation notice online and provided proof of payment- and have yet to hear back?
Not a good experience at all!

April 14, 2023
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 5 out of 5 stars

This was very easy to use I was very…

This was very easy to use I was very pleased with the text reminder of how much time i had left. thank you!

March 16, 2023
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

Rated 3 out of 5 stars

I THOUGHT 10.99 WAS A LOT FOR 90…

I THOUGHT 10.99 WAS A LOT FOR 90 MINUTES OF PARKING

March 22, 2023
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 3 out of 5 stars

Parking lot was clean

Parking lot was clean, easy to pay; however, I was a non profit board meeting for 2 hours - that started at 5:30; I think it's a little excessive that I had to $10.99 for a 2 hour board meeting. I'm not sure why I can't have an option of time instead of having to pay after a certain time for around an 8 hour window...just because it's later than 5:00.

March 14, 2023
Parking.com - JACKSON LOT logo

Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 4 out of 5 stars

Easy to use

App was easy to use and fast but parking was expensive for only an hour.

March 5, 2023
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

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