I needed to attend a BWC meeting early in the morning. The parking area unfortunately where I used to park is being turned into a Sherwin Williams Headquarters. I had did an Arial view the night... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My debit card that works perfectly fine everywhere else on everything else doesn't work in your system. It used to a few months ago I don't know what happened have to use my girlfriends card to pay fo... See more
Company replied
They increased regular rate by $1. Most people who park there work nearby (daytime hours) and when there is an event downtown the rate is $15-$20, but people going to the "event" don't seem to park th... See more
Company replied
When I arrived at the lot I was informed you no longer owned the lot. Your ste where I booked said that was the last day. 3/15. The person at the lot said he owned it and not sure why you were ta... See more
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
614 West Superior, 44113, Cleveland, OH, United States
- (216)716-4486
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personally
Personally, I think there should be signs telling people that you don't have to pay at certain times And considering fifty people were parked there and no one paid. It makes me feel like I was being Take an advantage of. But besides that, it was easy to do.

Reply from Parking.com - ROCKEFELLER WEST
Disjointed. Bad system.
Guy at the gate doesn’t know how your app works. Told me e had no means to scan my QR code to confirm my reservation. Tried to keep me out of the lot until I showed him the address listed on my booking. VERY unprofessional.

Reply from Parking.com - ROCKEFELLER WEST
It made no sense that I was the only…
It made no sense that I was the only person to pay for parking throughout the whole restaurant! It should be a parking attendant or something, making sure everyone pays!

Reply from Parking.com - ROCKEFELLER WEST
Not well lit
Parking lot is not lit at night, which could be unsafe for a group of females. Nothing happened, but it can be concerning

Reply from Parking.com - ROCKEFELLER WEST
The parking lot is TERRIBLE
The parking lot is TERRIBLE, it needs repaving with new asphalt and lines and is totally over priced. I will never park their again, so enjoy the DAM $15.

Reply from Parking.com - ROCKEFELLER WEST
The last time I used yr parking lot it…
The last time I used yr parking lot it said on the board charge was $7.50 maximum they charged me for 3 hours $15 please give me refund for that
They charged me twice!
I paid for 2 hours. I came back before two hours and had a ticket. I disputed the ticket and it came back “we’ll reduce the amount you owe to $5.” This is straight up a scam.
Scammed
Scammed. Sign said $5 fee after 4pm. Charge was $15 and when I returned, I received another charge for late return for a total of $23. In fact, I was 15 minutes early.
I reported this to a nearby policeman who also thought it was a scam.
very easy to reserve the parking space…
very easy to reserve the parking space needed. Online version worked very well. Parking lot was neat and clean and no visible sign of muggers.

Reply from Parking.com - ROCKEFELLER WEST
Easy experience
I have used this site and this parking…
I have used this site and this parking lot may times without any issues, great location and very affordable.

Reply from Parking.com - ROCKEFELLER WEST
Self service being relatively pain free…
Self service being relatively pain free made up for the lot itself being less than third world. No attendant.

Reply from Parking.com - ROCKEFELLER WEST
Signage could have been posted more…
Signage could have been posted more clearly along with rates. There were no rates posted unlike at all of the surrounding lots. Posting the rates helps people make informed decisions before parking in a lot that is triple the price of the surrounding lots.

Reply from Parking.com - ROCKEFELLER WEST
They need to update their signs! False Advertising!
So I pulled into this parking lot based on the signage. The sign on the lot said a MAX of $7.50 a day. When I went to pay on the app it charged me $15.00, DOUBLE the posted amount. I was already running late and had gotten my stuff out of the car or I would have changed lots. The one next to it was only $10.00 for the day. I feel like I got scammed with this False advertising crap. Other than that the lot was ok and my car was good when I got back to it. But I will definitely NOT be using this lot ever again. You would think for that kind of money they could afford to UPDATE the frigging sign!!!!!!

Reply from Parking.com - ROCKEFELLER WEST
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







