Parking.com - ROCKEFELLER WESTReviews 

184
TrustScore 3 out of 5

2.9

614 West Superior, 44113 Cleveland, OH, US


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See what reviewers are saying

Rated 5 out of 5 stars

I needed to attend a BWC meeting early in the morning. The parking area unfortunately where I used to park is being turned into a Sherwin Williams Headquarters. I had did an Arial view the night... See more

Rated 2 out of 5 stars

My debit card that works perfectly fine everywhere else on everything else doesn't work in your system. It used to a few months ago I don't know what happened have to use my girlfriends card to pay fo... See more

Company replied

Rated 3 out of 5 stars

They increased regular rate by $1. Most people who park there work nearby (daytime hours) and when there is an event downtown the rate is $15-$20, but people going to the "event" don't seem to park th... See more

Company replied

Rated 1 out of 5 stars

When I arrived at the lot I was informed you no longer owned the lot. Your ste where I booked said that was the last day. 3/15. The person at the lot said he owned it and not sure why you were ta... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 614 West Superior, 44113, Cleveland, OH, United States

  • (216)716-4486

2.9

Average

TrustScore 3 out of 5

184 reviews

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Hasn’t replied to negative reviews

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2.9

All reviews

(184)

91 reviews in the last 12 months

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Rated 1 out of 5 stars

Why does everyone pay a different price

And Downtown with several ppl we all paid different prices to park at same lot some paid 5$ and others 20$

April 16, 2022
Parking.com - ROCKEFELLER WEST logo

Reply from Parking.com - ROCKEFELLER WEST

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 3 out of 5 stars

Website Works; App Not So Much

Editing to say I tried the app a few more times and gave up, although it seems to be working for a co-worker. I'm now bypassing the app and using the website instead. So far this seems to be working. For me, the app crashed a lot and charged the wrong rates. I sent an email to Parking.com asking about it, but never got a reply.

March 10, 2022
Rated 5 out of 5 stars

Perfection in parking spot

Super spot, affordable, fast and easy. What more could one ask?

December 25, 2021
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Reply from Parking.com - ROCKEFELLER WEST

Thank you for your review Lisa. We're glad you enjoyed your stay with us!

Rated 2 out of 5 stars

Harder to Use Than Expected

Difficult to determine which spots on map were actually free. Address on app unclear. Zero signage at spot to connote that was the place.

December 2, 2021
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Reply from Parking.com - ROCKEFELLER WEST

Thank you for your review, Jon. We have brought this to the attention of the local management team.

Rated 2 out of 5 stars

The location was as defined however…

The location was as defined however there were no details provided about the parking lot such as height restrictions. I called the phone number several times to inquire, but never could reach anyone.

October 31, 2021
Rated 1 out of 5 stars

No no no

Parking attendants couldn’t confirm it was the right address. Far longer from Rocket Mortgage Field House than stated. Thank goodness for the police. This place is a complete rip off.

October 24, 2021
Rated 1 out of 5 stars

Waste of time and money

I was not able to find the parking spot using the directions from your website. After driving around the block a few times, the address did not exist. I ended up paying to park somewhere else. This was a complete waste of my time and money.

August 30, 2021
Rated 1 out of 5 stars

Double billed

Website wouldn't process so tried the mobile app. It too kept failing. Eventually double billed. Broken window glass everywhere very reassuring.

July 30, 2021
Rated 2 out of 5 stars

I never know what the rates are going…

I never know what the rates are going to be when I park. They will fluctuate from $7.88 one week to $10.88 the next week, this does not allow me to budget properly. I work downtown 1 week day only and was told that if there was an event the rates change. There are times the rates are higher and there is no event. I usually get there early, but that doesn’t seem to matter.

May 17, 2021
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Reply from Parking.com - ROCKEFELLER WEST

Sorry you had a negative experience. We have brought this to the attention of the local management team.

Rated 5 out of 5 stars

Easy to use

It was a little difficult to get set up, for some reason it wouldn’t take my information I had to put it in a couple of times but eventually it took. It is easy to use after that. I enjoy having an app to pull up and pay.

May 10, 2021
Parking.com - ROCKEFELLER WEST logo

Reply from Parking.com - ROCKEFELLER WEST

Thank you for your review. We are glad you enjoyed your stay with us!

Thank you,
Parking.com

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