I needed to attend a BWC meeting early in the morning. The parking area unfortunately where I used to park is being turned into a Sherwin Williams Headquarters. I had did an Arial view the night... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My debit card that works perfectly fine everywhere else on everything else doesn't work in your system. It used to a few months ago I don't know what happened have to use my girlfriends card to pay fo... See more
Company replied
They increased regular rate by $1. Most people who park there work nearby (daytime hours) and when there is an event downtown the rate is $15-$20, but people going to the "event" don't seem to park th... See more
Company replied
When I arrived at the lot I was informed you no longer owned the lot. Your ste where I booked said that was the last day. 3/15. The person at the lot said he owned it and not sure why you were ta... See more
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
614 West Superior, 44113, Cleveland, OH, United States
- (216)716-4486
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Parking.com - ROCKEFELLER WEST
Why does everyone pay a different price
And Downtown with several ppl we all paid different prices to park at same lot some paid 5$ and others 20$

Reply from Parking.com - ROCKEFELLER WEST
Website Works; App Not So Much
Editing to say I tried the app a few more times and gave up, although it seems to be working for a co-worker. I'm now bypassing the app and using the website instead. So far this seems to be working. For me, the app crashed a lot and charged the wrong rates. I sent an email to Parking.com asking about it, but never got a reply.
Perfection in parking spot
Super spot, affordable, fast and easy. What more could one ask?

Reply from Parking.com - ROCKEFELLER WEST
Harder to Use Than Expected
Difficult to determine which spots on map were actually free. Address on app unclear. Zero signage at spot to connote that was the place.

Reply from Parking.com - ROCKEFELLER WEST
During events....sometimes its event…
During events....sometimes its event prices at 800 a.m. i feel thats unfair to the people just there to work...or the event doesn't start until later that day....
The location was as defined however…
The location was as defined however there were no details provided about the parking lot such as height restrictions. I called the phone number several times to inquire, but never could reach anyone.
No no no
Parking attendants couldn’t confirm it was the right address. Far longer from Rocket Mortgage Field House than stated. Thank goodness for the police. This place is a complete rip off.
Was not able to find parking lot
Was not able to find parking lot, website wasn’t helpful and we couldn’t find the name of the parking lot anywhere. ended up buying parking
By the time we got to the lot
By the time we got to the lot, there were no spaces left.
I paid for parking & I still received a…
I paid for parking & I still received a parking ticket
Can park with ease
I was able to figure out how to use the app and I didn’t get a ticket!!!! So that’s a WIN-WIN!!!
Waste of time and money
I was not able to find the parking spot using the directions from your website. After driving around the block a few times, the address did not exist. I ended up paying to park somewhere else. This was a complete waste of my time and money.
I was given the incorrect address and…
I was given the incorrect address and struggled to find where I was supposed to park.
Double billed
Website wouldn't process so tried the mobile app. It too kept failing. Eventually double billed. Broken window glass everywhere very reassuring.
There was no parking left
Parking is a total scam and no customer assistance.
Their signs said daily max of 7.50 charged my card 14.38. Emailed them and they said would reach out shortly, no response. Avoid this scam. They are why people avoid downtown.
I never know what the rates are going…
I never know what the rates are going to be when I park. They will fluctuate from $7.88 one week to $10.88 the next week, this does not allow me to budget properly. I work downtown 1 week day only and was told that if there was an event the rates change. There are times the rates are higher and there is no event. I usually get there early, but that doesn’t seem to matter.

Reply from Parking.com - ROCKEFELLER WEST
Easy to use
It was a little difficult to get set up, for some reason it wouldn’t take my information I had to put it in a couple of times but eventually it took. It is easy to use after that. I enjoy having an app to pull up and pay.

Reply from Parking.com - ROCKEFELLER WEST
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







