Parking Buddy Reviews 109

We used Aygo Parking and we waited for 15 minutes when we arrived at the carpark to drop our car despite we called them 30 minutes before as they advise in their booking. When we arrived to pick the car we call them when we got our bags and we waited for over 50 minutes to received our car after several calls from our side as they didn't provide any follow up and took no responsibility whatsoever. The customer service was very poor, I was very disappointed!! If you are looking for a fast and reliable option I really don't recommend this parking company.

Fantastic drop-off but they bought the wrong car back to us on our return which caused us delay - they did deal with it swiftly though and drove us to where our car was located at their storage.

They tamper with dash cams & broke mine. The last 2 times i used them, i got my car back with the dash cam plug removed. The also broke the power button. When i sent a complaint email, it was ignored.

We had a very easy drop off at airport. On our return from holiday, we only had hand luggage, so we had no cases to collect therefore, a short wait for our car was of no surprise. I would definitely use Platinum Meet and Greet again.

Great Maple meet and greet service at Luton on Jan 25.
Smooth and friendly service,drop off easy ,pickup as at 0300 took about 5 mins (first customer of the day),will use again.

The quality of service and the general care for customers was spot on

Excellent costumer service, everything was on time and I am very happy to recommend the company to friends and family.

Very straightfroward, prompt and good value parking service. Fully recommend.

Easy drop off and pick up.
We missed the flight and it was easy to pay extra for a day.

Efficient service. Well signposted. Car ready as we landed.

Had to wait 30 mins on drop off and had to call twice as they missed the time slots they had provided. Also waited 45 mins on pick up.
Extended the parking by 1 day and it cost 60% of the whole 7 day booking to extend by 1 day - up to them what they charge but at that cost it’s taking advantage.

Very nice staff on drop off and even more polite driver when picked up my car good time I will look for them again when needed driver are very welcoming Anil and the other one very nice experience with them thank you . Regards

Prompt collection and return of vehicle
Cheerful staff

BE AWARE! The offer included a free valet on the website advert, so that’s what steered me to choose this company over others as the price was pretty much the same. However upon collection the vehicle had not been cleaned at all and in addition the annoying thing is that over 70 Miles had been driven in the vehicle without our permission!
WON’T BE USING THIS COMPANY AGAIN! False advertising & unauthorised use of my vehicle!

They are thieves. Lies throughout. When I drove there, it was 20 miles North of Manchester airport!! Not 10 minutes transfer time as advertised.
When I got there it was evening rush hour, dark and no signage at all. It was a miracle that I even found the place. From the outset they were unprofessional and I had bad vibes, but I had a flight to catch, so no time for questions.
When I arrived back from Thailand (23 hours travelling and very tired), I called them. The man who I spoke to told me clearly that they were not going to pick me up from Manchester airport!! He told me to get a taxi to them, to pick up my car. He told me that Parking Buddy would reimburse my taxi fare…….all bloody lies.
When I arrived at the parking site, there were many other people there, all had been conned!!
Parking Buddy needs to accept responsibility for this!!!
Bad, bad reviews about these frauds.

Driver already at airport waiting. Handover efficient. Car ready and keys available as soon as I arrived to collect it.

Arrival and pickup was very easy. Would use them again.

75 minute wait after calling at the baggage reclaim. Aggressively spoken to and lied to. No remorse. Shocking service after a 10 hour flight. Also, the car dashboard was reset for what reason?

Very polite and efficient service. And really good timing with return of car.
Very helpful as I had left a small but important item in the car at drop off and this was returned as speedily as possible.
Would definitely use again.

The whole experience was terrible really. The address indicated on the parking voucher was wrong. We drove there just to find ourselves in the middle of nowhere. We called the number on the voucher, they answered at the third try and they gave us a new address 2 miles away. No apologies or other explanation regarding the mistake. We arrived at the indicated address, showed the voucher to the guy at the reception and he said....."no this is not here". You can imagine what we felt at that moment. I insisted he double-check and calls the number I called, he did that then he said "Well...yeah you are here. Just park anywhere you want and look for the van going to the airport." NEVER AGAIN!!!!