Parking Buddy Reviews 109

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be excellent, reliable, and offering good value for money. People appreciated the prompt and comfortable shuttle services, as well as the professional and helpful staff who provided clear communication. The booking process was often described as simple and smooth, with many noting quick drop-off and pick-up times. However, some customers also noted significant issues with contact, reporting difficulties reaching the company by phone and incorrect contact numbers on booking confirmations. There were also instances of long waiting times for car returns, confusion regarding bookings, and dissatisfaction with staff attitudes and professionalism. A few other people also felt that the service was disorganized, with some experiencing issues like cars being driven excessive miles or being returned in poor condition.

What people talk about most

Service

Consumers find service to be ambiguous, with many reporting negative experiences such as long waits for car... See more

Customer communications

Customers consistently express dissatisfaction with contact, citing difficulties reaching the company by... See more

Staff

Customers had ambiguous experiences with staff, with many praising the professionalism, helpfulness, and... See more

Location

Reviewers mention ambiguous feedback about location, with some experiencing disorganization and issues upon... See more

Booking process

Users describe ambiguous interactions with the booking process, with some finding it simple and smooth, while... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience! there was a delay in the Heathrow tunnel so they give precise instructions on how to handle such situation! Good communications over the phone! Just be patient as sometimes the delays... See more

Rated 4 out of 5 stars

Found very competitively priced meet and greet parking via Parking Buddy and the parking service provider was not disappointing! The only downside was not being able to get through to Parking Buddy... See more

Rated 4 out of 5 stars

The contact number and the postcode on the email confirmation needs updating. Except this, brilliant service

Rated 5 out of 5 stars

Have used Parking Buddy before and were very good so decided to book through them for our recent trip from Heathrow T5. Did a bit of research via Trust Pilot on the companies displayed and chose Tria... See more


Company details

  1. Price Comparison Site

Written by the company

Here at Parking Buddy, we offer best comparison of meet and greet, park and ride, park and go parking deals across all major UK Airports which suits everyone's needs. With Parking Buddy, forget the inconvenience and expense of long term airport parking, taxi’s and awaiting shuttle transfers as we take care of everything for you. Finding a right airport parking is a hassle, when you are travelling with kids or family. Whether you are flying out for business or pleasure, Our unbeatable discounted offers and car park prices comparisons will always fit your budget, so you can find the right parking space, relax and enjoy your trips.


Contact info

3.1

Average

TrustScore 3 out of 5

109 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Will not use again

On my return I had to call a few times before someone picked up the phone and then I was told that my car would arrive in around 40 minutes as they were very busy! I have always used meet & greet car parks and the longest I've had to wait is 20 minutes. To me this is unacceptable. Even though my car was not driven more than needed to park off airport, all my settings - phone connection, saved radio stations were messed up.

October 24, 2024
Unprompted review
Parking Buddy logo

Reply from Parking Buddy

Dear Valued Customer,

Thank you for taking the time to share your experience. We're truly sorry to hear about the inconvenience you faced during the collection of your car. We understand how important a smooth and timely experience is, especially after a long journey.

We value your feedback and will be addressing this issue with our partners to prevent it from happening again. Your insights help us improve, and we hope you may consider giving us another opportunity to provide a seamless experience, as we continuously strive for excellence.

For future bookings, we recommend exploring some of our other car park options, which may better suit your needs and provide a more reliable experience. If you'd like more information, our team is here to help.

If you'd like to discuss your experience in more detail, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we hope to regain your trust.

Kind regards,
Buddy Customer Support

Rated 2 out of 5 stars

Never again

i have used a meet and greet service before and so far have had so many poor experiences - I was reluctant to try again, should have stuck to my guns! Smooth delivery but collection rang over and over again but got busy signal, left several voicemail messages and two text messages and finally someone got back to me and my car re-appeared almost an hour after I got my luggage. Definitely never again.

October 24, 2024
Unprompted review
Parking Buddy logo

Reply from Parking Buddy

Dear Valued Customer,

Thank you for taking the time to share your experience. We're truly sorry to hear about the inconvenience you faced during the collection of your car. We understand how important a smooth and timely experience is, especially after a long journey.

We value your feedback and will be addressing this issue with our partners to prevent it from happening again. Your insights help us improve, and we hope you may consider giving us another opportunity to provide a seamless experience, as we continuously strive for excellence.

For future bookings, we recommend exploring some of our other car park options, which may better suit your needs and provide a more reliable experience. If you'd like more information, our team is here to help.

If you'd like to discuss your experience in more detail, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we hope to regain your trust.

Kind regards,
Buddy Customer Support

Rated 1 out of 5 stars

Driver threat and was very rude

Dropping car was lovely and a good driver but on my return, picking up was horrible. As soon as touch ground, I rang number provided and driver said to ring him when I pass passport control. I rang back and driver said in 20 mins. I rang back in 20 mins, driver said he was dropping off a car he is going back to the office and will get to me in 8mins. In 8 mins I rang the driver, who at this time became very rude and threatened me that if I keep calling him, the longer he would take and did not turn up for another 20mins. When he turned not even a hello, handed me my key and parking ticket asked me to sign and walked away. What a horrible meet and greet experience especially after a long flight I didn’t need that at all. I will not use this people anymore for my parking and will not recommend.

October 24, 2024
Unprompted review
Parking Buddy logo

Reply from Parking Buddy

Dear Valued Customer,

We are truly sorry to hear about your recent experience with your parking service. Your feedback is extremely important to us, and we deeply regret any inconvenience and disappointment you faced upon your return.

Providing exceptional customer service is our top priority, and our goal is to connect travelers with reliable parking service providers to ensure a smooth journey. It's concerning to hear that this was not the case for you and that one of our parking service providers did not meet your expectations. Please know that we take such matters seriously and have highlighted this issue to them. They have assured us they will investigate and rectify the situation.

Thank you for bringing this to our attention. We appreciate your patience and hope to have the opportunity to restore your confidence in our services.

Kind regards,
Buddy Customer Support

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful staff. It was so much easier to have a stand at the airport in the car park. My car was waiting for me when I arrived back to Luton. I would definitely recommend and will use again. Very reasonably priced too.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Best parking service I’ve used as…

Best parking service I’ve used as straight forward as it gets drop the car get the bus then on the return from plane to car was about 20 mins super service would definitely use again if flying out of standstead

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Very easy and reasonably priced

Very easy and reasonably priced, with a straightforward booking process. This is my second time booking, and the customer service has been excellent. The information provided at the time of booking was helpful. The drivers were courteous and attentive. We will certainly book again in the future.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

The process was seamless from start to…

The process was seamless from start to finish. The information about the car park, including directions and site details, was clear and helpful. The staff were friendly, and the transport to and from the airport was prompt.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Every aspect

Every aspect, from parking to check-in and return, was a pleasure using Parking Buddy. It was quick and easy to find, and when I needed to change my booking, customer service was friendly and helpful. I highly recommend booking with them!

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

An easy way to compare airport parking…

An easy way to compare airport parking at Gatwick, offering great value for money on valet parking services once options are displayed. The booking process is quick, with good parking choices and transparent pricing.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Save time with Parking Buddy's reliable service

Parking Buddy made it easy to secure a parking space at Bristol airport at short notice. The associate was reassuring, informing us that should we need to cancel the loss would be minimal (admin' fee). The booking process was easy with confirmation and all necessary reservation details being received promptly.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

The price was good

The price was good, parking was easy to find and the booking confirmation was clear and accurate. The addition of google map was a welcome bonus. The shuttle bus and airport transfer was effecient, taking just few minutes to reach the airport. Everything went smoothly with no issues.

July 30, 2024
Unprompted review

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