Parklet Reviews 1,475

Excellent Service well handled and efficient

I have used Parklet for several years and have always found them helpful kind and efficient and have never doubted why I use them.

Poor admin procedure.

1) They apply "rate increase" after a year on 'monthly contract' without asking landlord
2) They can't handle simple request like Direct Debit account change. I asked about a change on 13 Feb, I get confirmation on 15 Feb from their team confirming new direct debit details are ready for 1 Mar. On 25 Feb they tell me there's an issue with direct debit and they need to charge me EXTRA fees on top of the parking space fee to handle this payment manually and penalise the customer for it/

We have had an awful experience with Parklet. My son signed a lease agreement with on 23/7/24. They clearly made no checks on the Landlord and my son is now been pursued by CPM for multiply charges even though a lease agreement was signed between the Landlord and and Tenant(my son). Parklet have been next to useless and have just left my son to try and sort this issue by himself without any success.

Also, have a look at CPM on Trustpilot. They are seriously unscrupulous. It's hard to believe that Parklet could even entertain use this company. More than sinister to me!!

Our booking was cancelled 24hrs prior to needing the car park space. The team were not helpful or prompt in resolving this, only giving us options on the day that we needed to park our car (but far too late by the time they contacted us) and the options they gave were wildly expensive. Would not recommend using this service

So far, I have had plenty of bookings for my parking space, and Parklet seem very efficient and straight forward.

Customer service is good. Reply quick.

Great parking space very safe

Found me a tenant quickly but the commission is very high.

30% (and additional 20% VAT) on bookings. I understand they will have overheads but 30% plus 20% is high in my opinion. I rented out my driveway for 5 days for £42 and the take home was £26!

Also takes a few days for a response to an email and it’s not clear on the app how much you’ll actually be taking home for your bookings.

Other than that, pretty straightforward!

Unfortunately, our experience was not a good one. I was traveling into London the next day so booked a spot near the tube. Hours later I was still waiting on approval. I decided to book a second spot hoping that it would be instant and I could cancel the first. Neither booking was a quick approval. I woke up the next morning to head to London and both bookings were still pending on their site. (A couple of hours before I was supposed to arrive) I wrote to the company requesting to cancel and was denied. I didn’t receive the response until 5pm. I guess I was expected to just park there and hope that I wouldn’t be ticketed or towed…?! I ended up having to use an another and much more predictable site and booked a third spot without issue. I will never use this site again and I definitely wouldn’t suggest it to anyone.

Do not waste your money on this website. Your deposit will not be returned as promised. It’s all a scam to lock you in for more than you intend. I’ve had to learn it the hard way! Absolute cons!!

Brilliant trust worthy would recommend to others

The space was let very quickly and the team manages the whole process very smoothly!

I have been very satisfied with the service provided by Parklet. Their professional approach and clear communication have made the process straightforward and stress-free.
The team has consistently offered prompt support, clear information and addressing any questions or concerns efficiently. I particularly appreciated their assistance with paperwork, which the team made straightforward, all statements are clear and I know what to expect.
All dealings have been smooth and satisfactory, and I feel confident in their abilities and service.
I certainly recommend Parklet to other individuals seeking reliable and professional lettings management.

The customer service is appalling. I am still waiting for my deposit back. AVOID AT ALL COSTS!

So easy to organise.

Being able to find a longterm tenant and contract. in place of the very occasional/shortterm lets.

Always very helpful

Good platform used the couple of times in the past just that those fees are a bit too high