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Rated 5 out of 5 stars

Working with Park Tool rep to resolve an issue with, and replacement parts, for my INF-1. Very responsive to my problem.

Company replied

Rated 1 out of 5 stars

Always been a fan of Park Tool, but no more. This tool is flawed and breaks. However, if it doesn't happen right away, Park will invoke the "Limited" part of their token warranty policy and claim "wea... See more

Rated 5 out of 5 stars

Fantastic customer support. I broke my IB-3 within a day of ownership from me miss using the tool. Note that I am the same guy that broke his bike chain the first day of use pedaling too hard up hill... See more

Rated 5 out of 5 stars

I contacted Park Tool looking for a small part to repair my CN-10 cable cutter. I've owned this tool for for 7-8 years and use it regularly given I'm still partial to mechanical drive trains. The pa... See more

Company details

  1. Tool Manufacturer

Written by the company

Since 1963, Park Tool has been designing and manufacturing bicycle repair products to help mechanics properly clean, maintain and repair bicycles.


Contact info

3.9

Great

TrustScore 4 out of 5

23 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Durable products

Purchased and used Park tool bike tools for servicing bikes. Durable, good value for the money. Dependable products. No complaints so far.

August 1, 2020
Unprompted review
Rated 5 out of 5 stars

Durable

I have been using the Park Tool Cyclone chain cleaner consistently for over two years and it still works well. It is durable and fit for purpose.

April 4, 2020
Unprompted review
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