Shipped everything out super fast, and customer service was great! Only issue was none of the hardware numbers matched sheet given, so it took an hour just to figure out which pieces went to each. A... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Customer Service was way above the norm. It took us forever to decide where we were going and the service team pursevered. After delivery we had one small issue the rectified immediately. Quality... See more
The website was great for putting together my project and getting pricing. It also gave me ideas on what is the best sellers. We thought the installation instructions could have used some photos and c... See more
Company replied
Very high quality product, though instructions were almost non-existent. Once you figure out the learning curve they go together fine, but not all the parts matched what was on the sketches, and part... See more
Company replied
Company details
Information provided by various external sources
We are a large online and national distributor and we ship to all fifty states. We provide fast solutions for any bathroom partition project.
Contact info
United States
- 800-685-7541
- sales@partitionking.com
- partitionking.com
4.6
Excellent
622 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad on many fronts
We submitted our original request for quotation. Partition King sent a preliminary drawing with the door in the incorrect position. I marked the necessary changes and returned the drawings. The revised drawings from Partition King corrected the door position but changed the overall dimensions (-1 1/2") and changed the color. We were surprised by the added cost to correct the color, paid additional shipping to deliver to a residence, were told that the driver would wait 30 min. while package was inspected - the driver left immediately and then the stalls had to be modified on-site to compensate for the dimension change.
June 26, 2024
Unprompted review
Reply from Partition King
Hello Ken,
Thank you for providing more details about your experience with Partition King. We appreciate your patience as we address your concerns.
We ensure our best efforts to make sure all customer drawings are 100% accurate and consistent with the original quote request we receive. Please note that the final drawings were reviewed, signed, and approved by your team for the exact parts that were sent out to you. If there were any requirements to alter parts on site - then this would be an oversight during the review / signing process. If there were any parts inconsistent with the drawings, please do reach out to us ASAP for us to correct this. We understand the importance of precise measurements and specifications, and regret any oversight in this process.
Regarding the residential delivery fee, freight companies charge extra for residential addresses. While this is standard practice in the freight carrier industry, we acknowledge that additional costs can be unexpected - especially once the address is disclosed to us and validated as commercial vs. residential upon placing the order.
Please feel free to contact us if you have further questions or if there is anything else we can do to assist you. Your satisfaction is important to us, and we are committed to addressing your concerns.
Thank you again for sharing your feedback with us.
Mallory Adams
Project Manager
800-685-7541
Very high quality product
Very high quality product, though instructions were almost non-existent. Once you figure out the learning curve they go together fine, but not all the parts matched what was on the sketches, and part names/markers made no sense.
June 25, 2024
Unprompted review
Reply from Partition King
We appreciate your review, Buddy. We apologize for any confusion you may have experienced during installation. If you have any installation questions or concerns please contact us so that we can get them resolved!
Amber
Project Manager
800-685-7541
Phenomenal
Your team did phenomenally. We had a lot of change requests to the drawings that you dealt with without fuss and I know how annoying that can be after so many iterations, especially with such a small dollar value. We had a hiccup with a couple of things not showing up, but the team jumped on it without hesitation and got it taken care of immediately. We haven’t got to install the partitions yet, due to permitting issues, but superstar job on the up front portion.
June 24, 2024
Unprompted review
Reply from Partition King
We appreciate you taking the time to leave us such a kind review. We strive to provide quick and exceptional service. We apologize for any inconveniences that you experienced and appreciate your patience. Please keep us in mind for the future.
Amber
Project Manager
800-685-7541
Reply from Partition King
Thank you for the kind words, Brian. Please keep us in mind for the future.
Amber
Project Manager
800-685-7541
Reply from Partition King
Thank you, Dan! Awesome to hear.
Mallory
Project Manager
800-685-7541
The ordering process was very easy
The ordering process was very easy. The renderings provided were very helpful to visualize and verify the space. I also appreciate your consistency in following up on the order. It allows me to not forget to stay focused on it .The shipping was smooth. However, it is very difficult to have to delivered to a non commercial business without a loading dock or lift
June 13, 2024
Unprompted review
Reply from Partition King
Thank you so much for your review! We're thrilled to hear that you found our ordering process smooth and our drawings to be helpful.
Regarding the delivery challenges you encountered, we apologize for any inconvenience caused by the requirement for a loading dock or lift for non-commercial addresses. We want to assure you that we do offer delivery to non-commercial addresses, and we also provide the option for lift gate delivery to facilitate smoother unloading at such locations.
Mallory
Project Manager
800-685-7541
Placing the order was easy
Placing the order was easy. There are many different ways to pay for the order, which was great. The partitions look wonderful!
May 15, 2024
Unprompted review
Reply from Partition King
Thank you for the kind words, Jeanette. Please keep us in mind for any future projects you may have.
Amber
Project Manager
800-685-7541
Great selections, double check your dimensions
The quality and material selection are great. It was also a quick turn around time from ordering to receiving the product. My only minor criticism is that when we sent drawings with dimensions, the drawings and quote that came back from partition king had different dimensions. Had we not carefully double checked the quote against our drawings, it might have been missed and the product would not have fit. When I contacted customer service, they were extremely responsive and helped fix the dimensions immediately. All was corrected and the product fit perfectly when it arrived. It was explained to me that they adjusted the dimensions to match in stock pieces and save on shipping time. I would definitely use this company again.
May 27, 2024
Unprompted review
Reply from Partition King
We truly appreciate your review, Kimberly. Yes, you are correct; our estimators do try to keep all partitions quick ship if possible--sometimes this entails making minor sizing adjustments to do so. We apologize for any inconvenience this may have caused and are so glad that you were able to get the dimensions adjusted and that the partitions fit perfectly! We hope to do business with you again in the future!
Amber
Project Manager
800-685-7541
Professional service and knowledgeable…
Professional service and knowledgeable staff. Will use again
May 15, 2024
Unprompted review
Reply from Partition King
Thank you for the review, Rick! We are glad that your experience with us was excellent. We look forward to assisting you in your future office renovation projects.
Mallory
Project Manager
800-685-7541
Communication was amazing.
Communication was amazing.
The email back and forth was easy, fast, and clear. I was absolutely and completely impressed with the ordering process. So easy.
The installation was not as great as I would have liked. There were no instructions included. I had to look up the website to find something. I was also very surprised to find that there were no pre-drilled holes in the panels. That was not ideal.
May 22, 2024
Unprompted review
Reply from Partition King
Thank you for the feedback, Jesse. We aim to make the whole process as easy as we possibly can. We apologize for any inconvenience you experienced during installation. If you need further assistance please reach out!
Amber
Project Manager
800-685-7541
They were so efficient in sending me…
They were so efficient in sending me the proposal.After the Proposal was received they followed up to make sure everything was correct
June 10, 2024
Unprompted review
Reply from Partition King
Thank you for the review, Jackie! We're thrilled to hear that you found our service efficient.
Mallory
Project Manager
800-685-7541
Hello Partition King
Hello Partition King, The ordering process was beneficial with the drawings and the timely adjustment to the drawings as we went along. I will say the hardware that came with worked pretty well. We were short 2 brackets and some of the anchor screws needed to be replaced with more substantial ones based on the walls that the walls were being attached to. The walls were great!
Thank you!
Lee Burnham
June 3, 2024
Unprompted review
Reply from Partition King
Thank you for choosing Partition King! We truly appreciate your business and look forward to serving you again in the future.
Mallory
Project Manager
800-685-7541
Your online ordering system made the…
Your online ordering system made the process a snap.
May 15, 2024
Unprompted review
Reply from Partition King
We strive to make the whole process as easy as possible! We are so glad you found our online ordering system to be satisfactory.
Amber
Project Manager
800-685-7541
Quality product
This is the second set of partitions we have ordered. Everything fits perfectly. The quality is great.
May 17, 2024
Unprompted review
Reply from Partition King
We are so happy to have you as a repeat customer! Please keep us in mind for the future as well!
Amber
Project Manager
800-685-7541
Quick service decent price I would…
Quick service decent price I would recommend this place
May 15, 2024
Unprompted review
Reply from Partition King
Thank you for the kind words, Kuldeep. We appreciate your business and recommendations!
Amber
Project Manager
800-685-7541
Quick turn around
May 10, 2024
Unprompted review
Reply from Partition King
We appreciate the review Buck. We hope to work with you again in the future.
Amber
Project Manager
800-685-7541
Partition King allowed a smooth process
Partition King was very on top of things and got our desired product delivered on site in a timely manner.
May 2, 2024
Unprompted review
Reply from Partition King
It's awesome to hear that, Patrick. Thank you for the review!
Amber
Project Manager
800-685-7541
Easy ordering process and excellent…
Easy ordering process and excellent customer service! What else can I say about this experience. From start to finish everything went well and we are extremely pleased with how everything turned out for our new church fellowship hall!
May 20, 2024
Unprompted review
Reply from Partition King
Thank you so much for taking the time to share your experience with us!
Mallory
Project Manager
800-685-7541
High quality bad instructions
The instructions weren’t very clear. The product seemed to be high quality though.
May 15, 2024
Unprompted review
Reply from Partition King
Hi Dustin, we appreciate the feedback. We apologize for any confusion with the instructions. If you have any questions please contact us and we will do our best to provide any instruction or help needed. We strive for excellence and your feedback is important for us to achieve this.
Amber
Project Manager
800-685-7541
Great online experience!
Easy layout options, quick shipping times, and excellent communication.
April 16, 2024
Unprompted review
Reply from Partition King
Thank you for the kind words! Please keep us in mind for any future partition needs you may have!
Amber
Project Manager
800-685-7541
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.