Partridge MINI Reviews 

347
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their outstanding helpfulness, patience, and deep product knowledge during every visit. Buyers note that the team takes the time to answer all questions clearly and ensures a welcoming, pressure-free showroom environment. Consumers also appreciate the seamless user experience and the smooth handling of paperwork from start to handover. Reviewers frequently mention exceptional after-sales support and personalized attention that makes them feel valued as loyal clients. People purchasing vehicles find the entire process straightforward, stress-free, and supported by a genuinely dedicated team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, patient, and knowledgeable... See more

Service

Reviewers mention positive feedback about service, noting that staff members are consistently professional,... See more

Product

Clients share positive opinions on product, expressing high satisfaction and appreciation for their newly... See more

User experience

Customers had positive experiences with user experience, highlighting how helpful, knowledgeable, and... See more

Customer service

Consumers find customer service to be positive and consistently report helpful, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience at Partridge MINI was wonderful from day one up to the handover of the car. Ricardo Lopes was incredibly helpful, knowledgable and patient. We weren’t sure about what we wanted and he... See more

Company replied

Rated 5 out of 5 stars

We recently purchased a Mini from Shaun at Partridge Mini Chandlers Ford. The service we received from Shaun excellent. Shaun was very helpful, knowledgeable, patient, answered all our questions c... See more

Company replied

Rated 5 out of 5 stars

We have been very impressed with staff at Partridge Mini over the years. We collected Mini number 4 today! Jack has looked after us from day one of this purchase. He has been kind,attentive and nothi... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Chris at Partridge MINI highly enough! From start to handover, he has been absolutely amazing — friendly, professional, and genuinely helpful every step of the way. Nothing was too m... See more

Company replied


Company details

  1. MINI dealer

Written by the company

Welcome to Partridge MINI. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Visit us today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(347)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ben was fab

Ben was super helpful, knowledgeable and professional, very positive experience and nothing was too much bother, thank you so much for your time. Nina & Andy

October 2, 2025
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Nina and Andy
Thank you for he glowing review, which we know Ben will be delighted received and we are very pleased you have enjoyed the Partridge experience.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Briefly popped into Partridge and Rowan…

Briefly popped into Partridge and Rowan was very helpful. I did not buy this time but I will be back.

September 25, 2025
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Calvin
We are delighted you enjoyed the visit and Partridge experience, we look forward to welcoming you back.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Rowan was extemely helpful and willing…

Rowan was extemely helpful and willing to go through all options in as much detail as we needed.

September 27, 2025
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Richard
Very many thanks for the kind review, we know Rowan will be delighted with the comments and if we can be of any further assistance then please do make contact.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Amazing new countryman, fantastic experience at Partridge

We’ve recently had a great experience at Partridge, upgrading our Mini countryman with help from Rowan.

We were approaching the end of our finance with our previous model, and Rowan reached out to us to discuss our options including telling us about a few new cars immediately available. He was friendly, informative and very importantly didn’t pressure us at all. We came in a couple of times to test drive, and Rowan was very patient with all our questions and also in helping entertain our almost 2 year old in the showroom!

Picking up the car we were made to feel very special, and Rowan had also arranged for a gorgeous soft toy dog for our daughter (she loves it!) We have now been enjoying our new vehicle for just over a week and we are loving it. Rowan has also been supportive of a few follow up questions we had.

The whole experience from initial phone call to taking our new vehicle home was quick, easy and seamless - thank you so much! Would highly recommend.

I would also add that this is our 3rd Mini and we have been using Partridge for all our servicing for almost 10 years - always fantastic.

September 18, 2025
Unprompted review
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Reply from Partridge MINI

Thank you for taking the time to leave such glowing comments and recommendation. We are so very pleased you have enjoyed the Partridge experience and are enjoying your new car and delighted that Rowan was able to assist in finding exactly the right MINI (and dog) for you all!
We look forward to welcoming you all back to Partridge and in the meantime wish you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Excellent Mini Salesman…

Ben Sillence was knowledgable and excellent at his job, personable and very helpful and above all patient!

September 26, 2025
Unprompted review
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Reply from Partridge MINI

Hi Malcolm
Thank you for the great review and wonderful comments, which we know Ben will be delighted to receive.
If we can be of any further assistance please do not hesitate to make contact.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Excellent choice of cars and top notch…

Excellent choice of cars and top notch experience buying. Test driving was relaxed and important. The optional extras available were clearly explained but not overly sold so we felt comfortable throughout the decision making process. Ricky Lopes was a great facilitator. Overall a fun experience and the car is fabulous!

September 22, 2025
Unprompted review
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Reply from Partridge MINI

Hi Nick
Thank you for taking the time to leave such a wonderful review, we are very happy to learn that Ricky has made the car buying process such a great experience and delighted that that you are so pleased with your new MINI.
Wishing you many happy motoring miles, The Partridge Team

Rated 5 out of 5 stars

Great service from Chris

Great service from Chris

September 21, 2025
Unprompted review
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Reply from Partridge MINI

Thank you for taking the time to leave a review, it is very much appreciated.
Best wishes The Partridge Team

Rated 5 out of 5 stars

5 ⭐ from Ricky

I recently contacted Partridge to re-finance my mini as it was nearing the end of term.

Ricky was an absolute star - and everything was sorted in the blink of an eye …. Absolutely effortless!

Thanks very much

September 24, 2025
Unprompted review
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Reply from Partridge MINI

Thank you so much for leaving a review of your recent Partridge experience and we are very pleased Ricky was able to assist.
We know he will be delighted with your comments.
if we can be of any further assistance, please do not hesitate to make contact.
Best wishes The Partridge Tea,m

Rated 5 out of 5 stars

Mini change of vehicleho experience was very helpful…

The whole experience was very helpful and well done

September 25, 2025
Unprompted review
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Reply from Partridge MINI

Hi Ann
Thank you for taking the time to leave a review of your recent Partridge experience, we know the Team will be delighted with your comments.
Best wishes The Partridge Team

Rated 5 out of 5 stars

The Salesman Ricardo Lopes

The Salesman Ricardo Lopes, was very good in all aspects of the sale, from start to finish, the hand over was great no problems, also all the staff were very helpful, I would fully recommend going to Partridge Mini,

September 22, 2025
Unprompted review
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Reply from Partridge MINI

Hi Adrian
Thank you for the recommendation and kind words in connection with your recent Partridge experience.
We are delighted to learn that Ricardo and the team at MINI were able to assist with your MINI purchase.
With best wishes The Partridge Team

Rated 5 out of 5 stars

Mini Aceman JCW

Today we have driven away in our new Aceman JCW from Partridge Mini. We'd like to not only highlight the phenomenal car, but the complete purchasing experience. Shaun is an absolute gentleman who undoubtedly loves his job and the company he works for. Thank you for such a great experience, it was amazing.

September 19, 2025
Unprompted review
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Reply from Partridge MINI

Hi Rob
Thank you for the glowing review of your recent Partridge experience, we know that Shaun will be delighted to receive such praise.
We wish you many happy motoring miles in your new MINI Aceman JCW, a stunning car and if we can be of any further assistance, please do make contact.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Rowan has given us first class service…

Rowan has given us first class service from start to finish, and went of his way to make us feel comfortable and relaxed - car looks fantastic thanks again Rowan

September 12, 2025
Unprompted review
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Reply from Partridge MINI

Thank you for taking the time to leave such a lovely review, we are delighted that you have enjoyed your Partridge experience and we will certainly pass on your comments to Rowan, who we know will be very pleased indeed.
Wishing you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Ricky was welcoming and enthusiastic

Ricky was welcoming and enthusiastic. He had great mini knowledge on all packages and cars, he helped us build the perfect new car!

September 10, 2025
Unprompted review
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Reply from Partridge MINI

Hi Danielle
So delighted to hear about your recent Partridge experience and we know Ricky will be very pleased to receive such praise.
If you have any questions please do make contact and in the meantime, we look forward to welcoming you back to take delivery of your new MINI.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Partridge Mini Sales Experience

Rowan made us welcome and comfortable and understood what we were looking for. He was able to come up with a number of options, one of which suited us very well. He then arranged a test drive, valuation of our existing car and a quote for finance. All on a very busy day at the dealership. Rowan was very professional, knowledgeable and friendly - we came away very satisfied with the outcome. We would highly recommend him and Partridge Mini.

September 7, 2025
Unprompted review
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Reply from Partridge MINI

Hi Matthew
Thank you for the recommendation and glowing review of your recent Partridge experience, when purchasing your MINI.
We will certainly pass on your feedback to Rowan, who we know will be delighted to receive such praise.
If you have any further questions please make contact and in the meantime we wish you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Mini Journey

From start to finish Rowan was polite, friendly and professional. I never felt pressurised into anything and felt that the whole way through he put my interests and requirements first. I would thoroughly recommend Rowan to assist with any part of your Mini journey you are considering.

September 6, 2025
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Jane
Thank you for the recommendation and glowing review of your recent Partridge experience.
We know Rowan will be delighted to receive such praise and we wish you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Fantastic car buying experience

What a great experience! I’ve always wanted a yellow mini and this week was my first visit to Partridge to discuss options. Ricky was so helpful! Informative, friendly and knowledgable and the whole process was very straightforward. I’ve come away with a new car on order and very happy 😊

September 7, 2025
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

We are so happy to read the review of the purchase of your yellow MINI and Partridge experience.
We will certainly pass your comments to Ricky, who we know will be delighted.
Please do make contact if you have any further questions and in the meantime we look forward to welcoming you back.
Best wishes The Partridge Team

Rated 5 out of 5 stars

I recent purchase of a new from Shaun…

I recent purchase of a new from Shaun Greenley a mini resulted in an exceptional experience. The service and personal attention provided made this the most pleasant and stress-free car purchase.
From the beginning, I felt valued. The sales representative, Shaun Greenley was outstanding. They listened to my needs. The salesperson's knowledge of the vehicles was impressive, and they patiently answered all questions, leading to confidence in my choice.
The personal attention given to me set this experience apart. Shaun Greenley went above and beyond, to get the best deal to finalise the paperwork.
The whole process, from the test drive to the final paperwork, was seamless. The team's transparency and honest approach provided complete peace of mind. It is highly recommended to visit Mini chandlers Ford If a fantastic car-buying experience is desired, see Shaun Greenley.

September 7, 2025
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Xanna
Thank you for the recommendation and glowing review, we are so pleased you enjoyed your recent Partridge experience.
We know Shaun will be delighted to receive such comments and praise and we look forward to welcoming you back when your MINI is ready for delivery.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Excellent customer service from Ben

Ben was incredibly knowledgable and helpful and we really appreciated his excellent support and efficient service when we came to look at mini countryman vehicles. His customer service with our purchase was fantastic.

September 7, 2025
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Vicki
We are so delighted to read the review of your recent Partridge experience and that Ben was able to assist.
We know he will be very happy to receive your feedback and we wish you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Rowan was really helpful and very…

Rowan was really helpful and very excited about my new electric mini. Went through all the options and explained everything clearly. Thank you!

September 6, 2025
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Siobhan
Thank you for the great review of your recent Partridge experience.
We are delighted to hear that Rowan was able to assist you in your choice of MINI, which you are looking forward to.
We will certainly pass on your comments, which we know he will be very happy to receive.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Chris was really helpful and…

Chris was really helpful and knowledgeable, would recommend

September 5, 2025
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Liz
Thank you for the recommendation and review of your recent Partridge experience, which we know Chris will be delighted to receive.
Wishing you many happy motoring miles
The Partridge Team

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