Trying to source a replacement fridge door shelf for the last 6 months and been given the runaround with contradictory information. Been told not in stock, in stock soon, now in stock and being delive... See more
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I required an extra glass shelf with associated front and rear finishing strips to replace a bottle rack I've no use for. I looked on various parts sites including Hotpoint or Whirlpool. Hotpoint was... See more
Chris was very helpful in getting us the exact part we needed when all the other repair places had come up with nothing! He was so so knowledge, helpful, patient, clear, just wonderful and he has rea... See more
Company replied
Ordered gas cooker part 5.12.2021. Finally received correct part today 26.1.2022. Wrong part delivered initially as there are 2 types of valve for this cooker but your website initially shows only one... See more
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Company details
Information provided by various external sources
Why Hotpoint Spare Parts? We offer genuine parts, direct from us, the manufacturer! We also offer a price match guarantee on all our parts. Customer Support is available 7 days a week
Contact info
Morley Way, PE2, Peterborough, United Kingdom
- parts.hotpoint.co.uk
2.7
Poor
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great service
December 22, 2021
Paid for next day delivery had to wait…
Paid for next day delivery had to wait 7 days got £4 refund but still had to wait a week after many phone calls not told you were out of stock?.
December 22, 2021
Reply from Hotpoint Parts
Hello Steven,
I am sorry to hear of the delay in getting the part delivered after paying for next day delivery, I am happy to hear that this has now been resolved.
Kind regards,
Jack
Delivery was late
December 22, 2021
Good fit but the central plastic…
Good fit but the central plastic fitting tends to break easily with the heat from the oven. Would be better if there was a metal or stronger fitting to make it last longer.
December 22, 2021
Reply from Hotpoint Parts
Hello Lewis,
Thank you for leaving a review regarding your order, I will ensure that your comments are fed back to the relevant team.
Kind regards,
Jack
Ordering spare part for cooker was…
Ordering spare part for cooker was quick and easy, same item was delivered on the day stated.
December 22, 2021
Excellent service
I expected that buying a freezer seal from the manufacturer would be more expensive than an after-market retailer, but was pleasantly surprised to find it was actually the best value. Easy ordering online, fast delivery and careful packaging(so that it didn't distort while in transit). very pleased, thank you.
December 22, 2021
3 weeks have passed I'm still waiting
December 22, 2021
Reply from Hotpoint Parts
Hello Shane,
I am disappointed to hear that the part has not arrived after 3 weeks.
Please call our parts admin team on 03448 225 225, alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards,
Jack
Replacement seal for oven door
Replacement seal for oven door. Perfect fit. Quick service and delivery.
December 22, 2021
Part arrived as requested and correct
Part arrived as requested and correct . Easy to fit
December 22, 2021
Reply from Hotpoint Parts
Hello Pauline,
I am glad to hear that you are happy with the part received and I apologise for the delay in getting it sent to you.
Kind regards,
Jack
delays not acceptable
opted for 3 day postage, but after order notice saying they were having delays. Ended up being 9 days. Poor service.
December 22, 2021
Reply from Hotpoint Parts
Hello Andrew,
I am really sorry to hear that it took 9 days for the part to arrive, I will feed this back to the relevant team.
Kind regards,
Jack
Replacement part delivered very…
Replacement part delivered very quickly, simple process to select appropriate item. Just a bit frustrating that same part has failed again after 2-3 years. Design / production fault needs to be resolved.
December 22, 2021
Ordering the parts was very easy
Ordering the parts was very easy, delivered as informed, now fitted in cooker and working fine, would have no problem ordering further parts if required. Thanks
December 22, 2021
Disappointed at the time taken to…
Disappointed at the time taken to deliver, order placed on the 10/12/2021 and following chase up phone call made by me eventually received today 22/12/2021. At no time was an order and delivery email received to keep me informed as to progress.
If other companies can do it why can you?
Disappointed.
John White
December 22, 2021
Reply from Hotpoint Parts
Hello John,
I am sorry to hear that the order took a while to arrive, you should have received an order confirmation and the courier should have provided a tracking number for you.
Kind regards,
Jack
Perfect replacement freezer drawer…
Perfect replacement freezer drawer front. Identical to the original.
December 22, 2021
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